We are hiring a Team Leader to manage our night shift operations at the Mohali office. The ideal candidate will have a strong background in operations management, excellent English communication skills, and a proven ability to lead and motivate teams. Key Responsibilities: 1. Client Relations Deliver top-quality service and respond promptly to client requests. Communicate regularly with clients for feedback and improvements. Manage escalations and maintain a client communication matrix. Share important updates from management with the team. 2. Operations & Team Management Set daily/monthly targets and ensure team meets goals. Monitor team performance and drive improvements. Prepare and manage team rosters to reduce absenteeism. Share daily updates and submit reports via the portal. Maintain quality standards across operations. 3. Reports & MIS Review daily reports and provide feedback. Ensure accurate data entry and timely report submission. 4. Training & Development Identify training needs and conduct sessions on process and soft skills. Promote knowledge sharing and process improvement through regular calibrations. 5. General Duties Complete priority tasks on time. Ensure adherence to company policies and professional conduct. Maintain English communication during working hours. Required Skills & Qualifications: Bachelor’s or Master’s degree in a relevant field. Minimum 3+ years of experience in operations/team handling. Excellent communication and leadership skills. Ability to manage client interactions and escalations. Proficiency in reporting tools and project tracking software. Willingness to work flexible shifts, especially night shifts. If you're a motivated leader who thrives in a fast-paced environment and is ready to take charge of team performance, we encourage you to apply today! Job Type: Full-time Pay: ₹28,000.00 - ₹30,000.00 per month Schedule: Fixed shift Night shift US shift Work Location: In person Speak with the employer +91 8708456076

We are looking for a proactive Customer Support Representative to monitor client sites using an AI portal, ensure smooth operations, and handle basic tasks with good communication skills. Qualifications & Requirements:  Educational Qualification: Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced candidates welcome).  Technical Skills: Basic knowledge of computer operations and proficiency in Microsoft Office tools (Excel, Word, etc.).  Communication Skills: Strong verbal and written communication skills in English. Ability to communicate clearly and professionally with clients.  Experience: Fresher or experienced candidates are encouraged to apply.  Key Traits: Attention to detail, proactive attitude, ability to multitask, and a focus on meeting client needs without escalation.  Work Shift: Must be available to work in the US shift, which require to align with US time zones. Benefits:  Competitive salary and performance-based incentives.  Training and development opportunities.  Health and wellness benefits.  Dynamic and inclusive work environment. Walk-In Interviews: Time: 10:00 AM – 6:00 PM (Monday to Saturday) Venue: 316-B, 3rd Floor, Bestech Business Tower, Mohali Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Fixed shift Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Preferred) Punjabi (Preferred) Work Location: In person

We are looking for a proactive Customer Support Representative to monitor client sites using an AI portal, ensure smooth operations, and handle basic tasks with good communication skills. Qualifications & Requirements:  Educational Qualification: Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced candidates welcome).  Technical Skills: Basic knowledge of computer operations and proficiency in Microsoft Office tools (Excel, Word, etc.).  Communication Skills: Strong verbal and written communication skills in English. Ability to communicate clearly and professionally with clients.  Experience: Fresher or experienced candidates are encouraged to apply.  Key Traits: Attention to detail, proactive attitude, ability to multitask, and a focus on meeting client needs without escalation.  Work Shift: Must be available to work in the US shift, which require to align with US time zones. Benefits:  Competitive salary and performance-based incentives.  Training and development opportunities.  Health and wellness benefits.  Dynamic and inclusive work environment. Walk-In Interviews: Time: 10:00 AM – 6:00 PM (Monday to Saturday) Venue: 316-B, 3rd Floor, Bestech Business Tower, Mohali Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Fixed shift Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Preferred) Punjabi (Preferred) Work Location: In person