We are hiring a Team Leader to manage our night shift operations at the Mohali office. The ideal candidate will have a strong background in operations management, excellent English communication skills, and a proven ability to lead and motivate teams. Key Responsibilities: 1. Client Relations Deliver top-quality service and respond promptly to client requests. Communicate regularly with clients for feedback and improvements. Manage escalations and maintain a client communication matrix. Share important updates from management with the team. 2. Operations & Team Management Set daily/monthly targets and ensure team meets goals. Monitor team performance and drive improvements. Prepare and manage team rosters to reduce absenteeism. Share daily updates and submit reports via the portal. Maintain quality standards across operations. 3. Reports & MIS Review daily reports and provide feedback. Ensure accurate data entry and timely report submission. 4. Training & Development Identify training needs and conduct sessions on process and soft skills. Promote knowledge sharing and process improvement through regular calibrations. 5. General Duties Complete priority tasks on time. Ensure adherence to company policies and professional conduct. Maintain English communication during working hours. Required Skills & Qualifications: Bachelor’s or Master’s degree in a relevant field. Minimum 3+ years of experience in operations/team handling. Excellent communication and leadership skills. Ability to manage client interactions and escalations. Proficiency in reporting tools and project tracking software. Willingness to work flexible shifts, especially night shifts. If you're a motivated leader who thrives in a fast-paced environment and is ready to take charge of team performance, we encourage you to apply today! Job Type: Full-time Pay: ₹28,000.00 - ₹30,000.00 per month Schedule: Fixed shift Night shift US shift Work Location: In person Speak with the employer +91 8708456076
We are looking for a proactive Customer Support Representative to monitor client sites using an AI portal, ensure smooth operations, and handle basic tasks with good communication skills. Qualifications & Requirements: Educational Qualification: Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced candidates welcome). Technical Skills: Basic knowledge of computer operations and proficiency in Microsoft Office tools (Excel, Word, etc.). Communication Skills: Strong verbal and written communication skills in English. Ability to communicate clearly and professionally with clients. Experience: Fresher or experienced candidates are encouraged to apply. Key Traits: Attention to detail, proactive attitude, ability to multitask, and a focus on meeting client needs without escalation. Work Shift: Must be available to work in the US shift, which require to align with US time zones. Benefits: Competitive salary and performance-based incentives. Training and development opportunities. Health and wellness benefits. Dynamic and inclusive work environment. Walk-In Interviews: Time: 10:00 AM – 6:00 PM (Monday to Saturday) Venue: 316-B, 3rd Floor, Bestech Business Tower, Mohali Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Fixed shift Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Preferred) Punjabi (Preferred) Work Location: In person
We are looking for a proactive Customer Support Representative to monitor client sites using an AI portal, ensure smooth operations, and handle basic tasks with good communication skills. Qualifications & Requirements: Educational Qualification: Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced candidates welcome). Technical Skills: Basic knowledge of computer operations and proficiency in Microsoft Office tools (Excel, Word, etc.). Communication Skills: Strong verbal and written communication skills in English. Ability to communicate clearly and professionally with clients. Experience: Fresher or experienced candidates are encouraged to apply. Key Traits: Attention to detail, proactive attitude, ability to multitask, and a focus on meeting client needs without escalation. Work Shift: Must be available to work in the US shift, which require to align with US time zones. Benefits: Competitive salary and performance-based incentives. Training and development opportunities. Health and wellness benefits. Dynamic and inclusive work environment. Walk-In Interviews: Time: 10:00 AM – 6:00 PM (Monday to Saturday) Venue: 316-B, 3rd Floor, Bestech Business Tower, Mohali Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Fixed shift Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Preferred) Punjabi (Preferred) Work Location: In person
We are looking for a proactive Customer Support Representative to monitor client sites using an AI portal, ensure smooth operations, and handle basic tasks with good communication skills. Qualifications & Requirements: Educational Qualification: Passed Senior Secondary (12th Grade) or Graduation (Fresher or Experienced candidates welcome). Technical Skills: Basic knowledge of computer operations and proficiency in Microsoft Office tools (Excel, Word, etc.). Communication Skills: Strong verbal and written communication skills in English. Ability to communicate clearly and professionally with clients. Experience: Fresher or experienced candidates are encouraged to apply. Key Traits: Attention to detail, proactive attitude, ability to multitask, and a focus on meeting client needs without escalation. Work Shift: Must be available to work in the US shift, which require to align with US time zones. Benefits: Competitive salary and performance-based incentives. Training and development opportunities. Health and wellness benefits. Dynamic and inclusive work environment. Walk-In Interviews: Time: 10:00 AM – 6:00 PM (Monday to Saturday) Venue: 316-B, 3rd Floor, Bestech Business Tower, Mohali Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: Fixed shift Night shift US shift Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Higher Secondary(12th Pass) (Preferred) Language: English (Preferred) Punjabi (Preferred) Work Location: In person
We are hiring a Team Leader to manage our night shift operations at the Mohali office. The ideal candidate will have a strong background in operations management, excellent English communication skills, and a proven ability to lead and motivate teams. Key Responsibilities: 1. Client Relations Deliver top-quality service and respond promptly to client requests. Communicate regularly with clients for feedback and improvements. Manage escalations and maintain a client communication matrix. Share important updates from management with the team. 2. Operations & Team Management Set daily/monthly targets and ensure team meets goals. Monitor team performance and drive improvements. Prepare and manage team rosters to reduce absenteeism. Share daily updates and submit reports via the portal. Maintain quality standards across operations. 3. Reports & MIS Review daily reports and provide feedback. Ensure accurate data entry and timely report submission. 4. Training & Development Identify training needs and conduct sessions on process and soft skills. Promote knowledge sharing and process improvement through regular calibrations. 5. General Duties Complete priority tasks on time. Ensure adherence to company policies and professional conduct. Maintain English communication during working hours. Required Skills & Qualifications: Bachelor’s or Master’s degree in a relevant field. Minimum 4+ years of experience in operations/team handling. Excellent communication and leadership skills. Ability to manage client interactions and escalations. Proficiency in reporting tools and project tracking software. Willingness to work flexible shifts, especially night shifts. If you're a motivated leader who thrives in a fast-paced environment and is ready to take charge of team performance, we encourage you to apply today! Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Ability to commute/relocate: Karnal, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Team leader: 2 years (Preferred) Location: Karnal, Haryana (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
We are hiring a Team Leader to manage our night shift operations at the Mohali office. The ideal candidate will have a strong background in operations management, excellent English communication skills, and a proven ability to lead and motivate teams. Key Responsibilities: 1. Client Relations Deliver top-quality service and respond promptly to client requests. Communicate regularly with clients for feedback and improvements. Manage escalations and maintain a client communication matrix. Share important updates from management with the team. 2. Operations & Team Management Set daily/monthly targets and ensure team meets goals. Monitor team performance and drive improvements. Prepare and manage team rosters to reduce absenteeism. Share daily updates and submit reports via the portal. Maintain quality standards across operations. 3. Reports & MIS Review daily reports and provide feedback. Ensure accurate data entry and timely report submission. 4. Training & Development Identify training needs and conduct sessions on process and soft skills. Promote knowledge sharing and process improvement through regular calibrations. 5. General Duties Complete priority tasks on time. Ensure adherence to company policies and professional conduct. Maintain English communication during working hours. Required Skills & Qualifications: Bachelor’s or Master’s degree in a relevant field. Minimum 4+ years of experience in operations/team handling. Excellent communication and leadership skills. Ability to manage client interactions and escalations. Proficiency in reporting tools and project tracking software. Willingness to work flexible shifts, especially night shifts. If you're a motivated leader who thrives in a fast-paced environment and is ready to take charge of team performance, we encourage you to apply today! Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Ability to commute/relocate: Karnal, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Team leader: 2 years (Preferred) Location: Karnal, Haryana (Preferred) Shift availability: Night Shift (Preferred) Work Location: In person
We are seeking a dedicated and experienced HR professional to oversee and manage the end-to-end HR processes at our Karnal location. The ideal candidate will have a minimum of 3+ years of experience in HR operations, possess a bachelor’s and master’s degree, and demonstrate excellent communication skills in English. The HR professional will be responsible for recruitment, payroll management, attendance, statutory compliance (PF, ESI), leave management, policy implementation, and employee engagement. Key Responsibilities: Recruitment & Onboarding: End-to-end hiring, coordination with departments, onboarding. Payroll & Compensation: Monthly payroll, salary records, incentives management. Attendance & Leave: Monitor attendance, manage leave records, address anomalies. Statutory Compliance: Ensure PF, ESI compliance and reporting. Employee Engagement: Resolve grievances, promote a positive work culture, organize activities. Policy Implementation: Enforce HR policies, maintain documentation, conduct audits. Training & Development: Identify training needs, support appraisals. Exit Formalities & Reporting: Manage exits, prepare HR MIS, ensure data confidentiality. Requirements: Graduate & Postgraduate in HR or relevant field. Minimum 5 years of HR operations experience. Proficient in HRMS, payroll software, MS Office . Strong understanding of compliance, recruitment, payroll, and employee relations . Job Type: Full-time Pay: ₹35,000.00 - ₹50,000.00 per month Education: Bachelor's (Preferred) Experience: Human resources: 5 years (Preferred) Language: English (Preferred) Work Location: In person
Key Responsibilities: Oversee and manage end-to-end night shift operations to ensure smooth delivery and team coordination. Monitor KPIs and SLAs, and implement action plans for performance improvement. Lead a team of executives and team leads, ensuring productivity and accountability. Coordinate with day-shift teams for seamless process handover and updates. Handle client escalations, process issues, and ensure resolution within defined timelines. Generate and analyze reports for upper management review. Train, mentor, and evaluate team performance. Key Requirements: Bachelor’s degree in Business Administration, IT, or a related field. Proven experience in night shift team management. Strong communication, analytical, and decision-making skills. Ability to work under pressure and handle critical situations calmly. Familiarity with CRM tools, reporting dashboards, and team performance metrics. Preferred: Prior experience in BPO/tech-enabled services. Exposure to international clients or 24/7 service models. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹58,000.00 per month Work Location: In person
We are seeking a skilled and proactive IT Manager to handle and maintain our organization’s IT infrastructure and provide support across multiple teams. The ideal candidate must have strong technical expertise with hands-on experience in system and network troubleshooting. Key Responsibilities Manage desktops, laptops & computer-related issues Configure & maintain firewall, AD accounts, and domain setups Setup and manage Zoho accounts and user access Troubleshoot network, internet and printer-related problems Ensure smooth functioning of IT infrastructure across teams Coordinate with vendors and internal stakeholders for IT support needs Job Type: Full-time Pay: ₹400,000.00 - ₹600,000.00 per year Work Location: In person