Housekeeping Guest Service Associate

0 - 4 years

1 - 3 Lacs

madurai

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

front desk guest service customer service housekeeping hotel management sqlite android kotlin android studio guest handling guest relations java mvvm android application development retrofit front office ohsas 18001 hospitality json

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Housekeeping Guest Service Associate to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch service to our guests.

Roles and Responsibility
  • Manage front desk operations, ensuring seamless guest check-in and check-out processes.
  • Coordinate with other departments to ensure efficient room preparation and maintenance.
  • Handle guest complaints and resolve issues professionally and courteously.
  • Maintain high standards of cleanliness and hygiene in guest rooms and public areas.
  • Provide exceptional customer service, responding promptly to guest requests and concerns.
  • Collaborate with the housekeeping team to ensure all rooms meet high standards of cleanliness and maintenance.
Job Requirements
  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Ability to work well under pressure, managing multiple tasks simultaneously while maintaining attention to detail.
  • Strong problem-solving skills are necessary to handle guest complaints and resolve issues efficiently.
  • Familiarity with hotel management systems and procedures is essential.
  • A strong commitment to providing exceptional customer service and exceeding guest expectations is expected.
  • Ability to work collaboratively as part of a team, supporting colleagues to achieve common goals.

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