730 Hotel Operations Jobs - Page 5

Summary To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Front Office. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager - Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Key Responsibilities 1. Pre-Opening Planning & Execution Coordinate with project, design, and procurement teams for smooth handover from construction to operations. Develop detailed pre-opening timelines, budgets, and checklists covering all operational departments. Ensure brand standard implementation across rooms, F&B outlets, public areas, and back-of-house facilities. Oversee OS&E (Operating Supplies & Equipment) and FF&E (Furniture, Fixtures & Equipment) procurement for timely setup. 2. Team Building & HR Readiness Recruit, train, and mentor department heads and key team members to ensure service excellence from Day 1. Drive pre-opening training programs focusing on SOPs, brand culture, and guest service standards. 3. Sales, Marketing & Business Development Develop and implement the hotels pre-opening sales and marketing strategy in alignment with corporate teams. Build relationships with local corporations, travel partners, and media to generate pre-opening buzz and bookings. Establish online presence, pricing strategy, and distribution channels pre-launch. 4. Financial & Budgetary Controls Prepare and monitor pre-opening budgets to ensure cost control and financial efficiency. Implement revenue management systems and forecasting tools for optimal business performance post-opening. 5. Licensing & Compliance Oversee acquisition of all necessary licenses, permits, and certifications for hotel operations. Ensure adherence to safety, security, health, and environmental standards before and after opening. 6. Operational Readiness & Launch Conduct mock drills, soft openings, and trial runs to fine-tune guest experiences. Ensure operational excellence for a seamless grand opening and brand-compliant guest journey.

Every day is different at IHG, but you ll mostly be: Leading the way managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends

- Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements.

- Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements.

Bain & Company Bain & Company is a global consultancy that helps the worlds most ambitious change makers define the future Across 67 cities in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry, Bain Capability Network Bain Capability Network was established in 2004 in New Delhi and now has nodes in India, Warsaw and Mexico We are an expert client delivery (ECD) team at Bain and Company that collaborates closely with global leadership and clients, offering expertise across various industries and capabilities We offer three delivery model archetypesoffshore, on-site and hybrid for seamless integration with case teams and practice areas From developing Intellectual Property to delivering end-client solutions, we house dedicated teams across all industries, including Consumer Products, Retail, FS, Healthcare etc and specialise in core capabilities such as Private Equity, Pricing, Corporate Finance and Strategy, Data and Insights, etc Reports to: Associate/Project Leader As an you will be an active member of the team, learning how to make businesses more valuable and helping our clients achieve sustainable competitive advantage You will be responsible for generating specific industry & company insights to support global Bain case teams, client development teams and industry practices Analysts are also responsible to generate hypotheses using various tools and techniques, including expert primary or secondary industry research, developing analytical models, translating data into meaningful insights, creating presentations, etc Job Responsibilities Comprehend client needs and challenges for adapting to case expectations Show ability to resolve discrete issues and/or drive consensus Identify and apply the relevant analytical tools for own work stream and ensure zero-defect analysis, Understand the client business/industry to generate and screen realistic solutions based on a blend of research and analysis Communicate data, knowledge and insight to the entire team, Effectively structure communication of insights from own work stream and ensure a logical flow of relevant information in presentations Deliver clear and professional presentations to the team/team leaders/managers Consistently seek and provide actionable feedback in all interactions, *Only applicable for the UG Batch of 2025-26 from the KIIT University campus,

The Director of Sales oversees day to day sales efforts of Senior Sales Managers, Sales Managers, Sales Executives, with specific responsibilities for directing sales, training, and implementing action plans set forth in the marketing plan, under the general guidance and supervision of the Commercial Director and in keeping with the delegation of authority. What will I be doing As the Director of Sales, you will be responsible for performing the following tasks to the highest standards: Responsible for the promotion and sales of all products of the hotel, including but not limited to banquets, rooms, catering, etc. Lead the team to achieve sales targets and related tasks set by the hotel. Develop sales plans and ensure that all team members maintain and develop customers in the region or industry they are responsible for according to the plan, understanding customer needs through telephone sales, face-to-face visits and other forms, achieving sales. Summarize and manage the hotel sales process, conducting regular sales evaluations to ensure each salesperson achieves the sales target. Monitor the output value of sales and adjust sales actions according to market changes. Organize travel schedules and manage travel expenses to optimize sales force. Build relationships with convention companies, conference service companies, travel agents and Hilton regional sales offices. Make every employee in the Sales department aware of his / her responsibilities, goals and achievements, and evaluate employees twice a year. Personally manage and maintain key accounts. Set personal sales goals and select key customers. Work with Sales, Marketing Communications and Revenue Management to adjust team bookings to achieve maximum productivity within the hotel. Ensure that the Sales team effectively complete quotations, send contracts to customers and follow-up promptly, inviting customers to visit the hotel. Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments. Proactively collect market and industry information to share with other members of the Sales team, capturing business opportunities and ultimately converting to business confirmations. Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference promotion information, and feedback promptly to the Director of Business Development. Welcome key customers, team leaders and VIPs to the hotel when they arrive. Organize regular meetings to ensure effective communication between the Sales team and the hotel Operations team, assisting the Banquet Sales department or Operations department in following-up on events during the banquet or meeting. Maximize sales at all times and effectively forecast team and banquet revenue. Responsible for the budget formulation of relevant departments, actively participate in the formulation of forecasts and market plans. Provide regular training to employees to ensure that the team is familiar with hotel products and processes, able to efficiently explore customer needs and provide professional customized services. Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to seize business opportunities. Lead the Sales team to achieve departmental goals. Chair department meetings. The department reserves the right to change or supplement the job description if necessary. Perform any other reasonable duties assigned. What are we looking for? A Director of Sales serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beha

Responsibilities: * Manage banquets from planning to execution * Ensure guest satisfaction through exceptional service * Oversee hotel operations during events * Collaborate with sales team on event proposals Office cab/shuttle Health insurance Annual bonus

This role involves managing all departments (front office, housekeeping, food and beverage, maintenance, etc.), supervising staff, ensuring compliance with policies, and optimizing profitability and guest satisfaction. Contact: 81880 88548 (HR) Perks and benefits Fooding And Lodging for Outsider Candidates only

As a Restaurant Manager, you will be responsible for overseeing the daily operations of the restaurant, customer , and maintaining a profitable and efficient establishment. You will play a key role in creating a welcoming atmosphere for guests .Bachelors degree in hospitality management or related field preferred. Knowledge of food & beverage , cost control, and inventory management.

Responsibilities: * Manage hotel operations * Oversee food & beverage services * Ensure guest satisfaction * Collaborate with departments * Lead team performance * Guest satisfaction * Relationship management *Inventory management *Guest Experience Food allowance Health insurance Provident fund

- Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotels operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriotts culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you ll be better prepared to pursue opportunities post graduation. Here s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join usApply now! Marriott International is the world s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you marriotthotelinternship

candidate must have extensive experience in operations multiple units/ cluster in F&B sector

Role & responsibilities We are seeking an experienced and skilled Professionals to oversee the overall operations of our hotel and restaurant. The successful candidate will be responsible for driving revenue growth, managing costs, and ensuring exceptional guest satisfaction. This is a hands-on leadership role that requires a strategic thinker with a strong operational focus. Interested candidate can what's app at 9151805156 or call between 10am to 2pm Monday to Friday. *Key Responsibilities:* 1. Hotel Operations: - Oversee the day-to-day operations of the hotel, ensuring high standards of cleanliness, maintenance, and customer service. - Manage front office, housekeeping, and maintenance teams to ensure efficient operations. - Implement and maintain quality control processes to ensure consistency and excellence. 2. Restaurant Operations - Oversee the restaurant's daily operations, including food and beverage service, kitchen operations, and customer service. - Manage restaurant staff, including servers, bartenders, and kitchen personnel. - Develop and implement menus, promotions, and events to drive revenue and increase customer satisfaction. 4. Revenue Management - Develop and implement revenue management strategies to maximize occupancy, average daily rate, and revenue per available room. - Analyse market trends, competitor activity, and customer feedback to inform revenue management decisions. 5. Customer Satisfaction - Ensure exceptional guest satisfaction through effective communication, prompt issue resolution, and proactive service recovery. - Analyse guest feedback, identify areas for improvement, and implement corrective actions. 6. Human Resources - Lead, motivate, and develop a high-performing team, including department heads, managers, and staff. - Recruit, train, and retain talented employees to ensure a skilled and engaged workforce. - Ensure compliance with HR policies, laws, and regulations. 8. Quality Assurance - Develop and implement quality assurance processes to ensure consistency and excellence in hotel and restaurant operations. - Conduct regular quality audits to identify areas for improvement. 9. Team Management - He will be responsible to manage team of 7-9 employees. - Will be managing their KRAs and KPIs Preferred candidate profile 1. Bachelor's degree in Hospitality Management, Business Administration, or a related field. 2. Minimum 10 years of experience in hotel management, with a focus on operations and revenue management. 3. Proven track record of driving revenue growth, improving customer satisfaction, and reducing costs. 4. Strong leadership and management skills, with the ability to motivate and develop a high-performing team. 5. Excellent communication, interpersonal, and problem-solving skills. 6. Ability to analyze financial data, identify trends, and make informed decisions. 7. Familiarity with hotel management software, revenue management systems, and financial management tools. Perks and benefits 1. Competitive salary and benefits package. 2. Opportunities for career growth and professional development. 3. Collaborative and dynamic work environment. 4. Recognition and rewards for outstanding performance.

Role & responsibilities The General Manager (GM) is the overall in-charge of hotel operations, responsible for ensuring profitability, guest satisfaction, staff management, and compliance with standards. Key Responsibilities 1. Strategic & Operational Leadership Oversee day-to-day operations of all hotel departments (Front Office, Housekeeping, F&B, Sales, Maintenance, Security, etc.). Develop and implement business strategies to achieve revenue targets. Ensure smooth coordination among all departments. 2. Guest Experience & Satisfaction Maintain high levels of guest satisfaction and handle escalated complaints. Implement quality service standards in line with brand guidelines. Monitor guest feedback and take corrective measures. 3. Financial Management Prepare and manage annual budgets and forecasts. Control operational costs and maximize profitability. Monitor daily revenue, occupancy rates, and financial reports. 4. Human Resource Management Recruit, train, and mentor hotel staff. Foster a positive work culture and maintain staff morale. Conduct regular performance evaluations and ensure labor law compliance. 5. Sales & Marketing Develop sales and promotional strategies to increase occupancy and revenue. Build strong relationships with travel agents, corporate clients, and event organizers. Oversee online presence, branding, and reputation management. 6. Compliance & Safety Ensure compliance with health, safety, hygiene, and legal regulations. Maintain security protocols for guests and staff. Ensure licenses and statutory obligations are up to date. 7. Innovation & Improvement Adopt new technologies for operations and guest services. Continuously improve service standards and facilities. Monitor industry trends and competitor activities.

An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961

An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961

Job Purpose: To manage the front desk efficiently and provide excellent service to visitors, employees, and external stakeholders, ensuring smooth coordination, prompt communication, and a professional company image. Key Responsibilities: Reception & Visitor Management: Greet and welcome visitors in a courteous and professional manner. Maintain visitor logbook and issue visitor passes as per company policy. Inform concerned departments/individuals of visitor arrival. Telephone & Communication Handling: Answer, screen, and forward incoming phone calls. Handle basic queries or direct calls to the appropriate department. Maintain a daily call log and ensure prompt follow-ups if required. Administrative Support: Maintain front desk area and meeting rooms in a neat and organized manner. Maintain stock of office supplies, ID cards, and stationery at the front desk. Meeting & Conference Room Management: Schedule and prepare meeting rooms. Coordinate with housekeeping and IT for arrangements. Ensure rooms are clean and equipped before meetings. Compliance & Security Support: Support adherence to visitor security protocols. Coordinate with security for access cards, ID issuance, etc. Report any suspicious behavior or incidents at the reception. Key Skills & Competencies: Excellent communication and interpersonal skills Pleasant personality and professional appearance Proficiency in MS Office (Word, Excel, Outlook) Multitasking and time-management skills Strong organizational abilities Educational Qualification: Graduate in any discipline (preferred: B.A., B.Com, BBA) Experience: 3-4 years of experience in front desk or reception role (experience in corporate/hospitality environment preferred) Share your resume at Kanika.bhambri@bptp.com

Oversee daily hotel operations (Front Office, Housekeeping, F&B, Sales). Ensure guest satisfaction and service quality. Manage budgets, revenue, and cost control. Lead, train, and motivate staff. Maintain compliance with safety and brand standards. Required Candidate profile 8–10 years’ experience in hotel operations with leadership role. Strong communication, leadership, and financial skills. For more information connect Deep (HR) - 9109303726

You will play a crucial role in delivering top-tier administrative support to customers with excellence and consistency. Your primary responsibility will involve assisting the Director of Human Resources in ensuring the smooth operation of the Human Resources Department. It is essential to possess a University Degree/Diploma, with a preference for qualifications in Human Resources or business-related fields. Prior experience in operational roles within the hotel industry would be considered advantageous for this position.,

As part of the Hotel Internship Program at Fairfield by Marriott Lucknow, you will have the opportunity to build upon your classroom studies and gain first-hand experience in hotel operations. This program offers a comprehensive insight into the industry from the ground up, following the footsteps of Marriott's founders and leaders. By immersing yourself in Marriott's culture and business, you will discover your true calling in the travel industry. Internship positions are available in various hotel departments, providing you with hands-on experience in hotel management and preparing you for future career opportunities post-graduation. Join us on this journey of exploration, kickstart your dream career, and be a part of our team! To qualify for the internship, you must be a current college or university student. If you are eager to embark on this exciting opportunity, we invite you to apply now and be a part of the world's largest hotel company, Marriott International. With a wide range of brands, hotels, and growth opportunities, Marriott International believes in fostering a culture of inclusivity and equal opportunity. We celebrate the unique backgrounds and experiences of our associates, recognizing that our diversity is our greatest strength. Our commitment to non-discrimination ensures that all individuals have access to opportunities based on their skills and abilities, regardless of any protected status. Fairfield by Marriott offers a simple yet fulfilling stay experience across its 1,000+ locations worldwide. Rooted in the Marriott family farm heritage, our hotels provide a reliable and welcoming atmosphere with warm hospitality at a great value. As a member of our team, you will uphold the Fairfield Guarantee, ensuring that every guest leaves satisfied with their stay. Joining Fairfield by Marriott means embracing a commitment to excellence in service and upholding the highest standards. As part of the Marriott International portfolio of brands, you will have the opportunity to excel, express your purpose, contribute to a global team, and strive to become the best version of yourself.,

As the Human Resources Officer, you will play a crucial role in delivering high-quality administrative support to your customers. Your primary responsibility will be to support the Director of Human Resources in ensuring the smooth and efficient operations of the Human Resources Department. Preference will be given to candidates with a University Degree or Diploma, particularly those with qualifications in Human Resources or related business fields. If you have experience working in operational positions within the hotel industry, it will be considered a valuable advantage in this role.,

We are seeking an experienced and dedicated Hotel Manager to oversee all aspects of our hotel operations. The ideal candidate will ensure a smooth guest experience, maintain operational excellence, and drive profitability. This role requires strong leadership, strategic thinking, and hands-on management skills. --- Key Responsibilities Oversee day-to-day hotel operations including front office, housekeeping, and F&B. Ensure high-quality guest service and handle escalated issues professionally. Recruit, train, and supervise staff to maintain service standards. Monitor budgets, control costs, and maximize revenue. Implement and maintain safety, hygiene, and quality standards. Develop marketing and promotional strategies to attract guests. Coordinate with vendors and suppliers for smooth functioning. --- Requirements Education: Degree/Diploma in Hotel Management or related field. Experience: 35 years in a hotel supervisory/managerial role. Strong leadership and communication skills. Ability to manage multiple departments effectively. Problem-solving and decision-making abilities.

Responsibilities: * Manage hotel operations & staff * Ensure guest satisfaction * Oversee banquets & catering events * Collaborate with sales team on strategies * Lead restaurant management