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1.0 - 5.0 years
50 - 60 Lacs
Bengaluru
Work from Office
Instawork s vision is to create economic opportunities for local businesses and skilled hourly workers in communities around the world. With an AI-first approach, we re supercharging the leading online labor marketplace and looking for exceptional talent to help us build the future of hourly work. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and more, we want you to help us continue to scale quickly and make an even greater impact. About the Role: We are looking for a detail-oriented Data Collection Agent . You will be responsible for collecting, organizing, and validating data using a variety of robotics platforms, sensors, and automated tools helping fuel AI models and support product development. Key Responsibilities: Operate and manage robotic systems , sensors, and data-gathering devices (e.g., drones, mobile robots, LiDAR, etc.) Use automated data collection platforms to gather structured and unstructured data (e.g., video, audio, telemetry) Maintain logs of data collected, flag anomalies, and ensure data accuracy and integrity Follow defined SOPs for collecting specific types of data in different environments or conditions Run diagnostics and perform basic troubleshooting on hardware/software used in data collection Collaborate with engineers and product teams to refine data-gathering strategies Stay updated on emerging tools and techniques in robotics-based data acquisition Requirements: Comfortable using automated data logging systems and remote device control interfaces Strong attention to detail and ability to follow structured data collection protocols Reliable internet connection and workspace for remote work Ability to work independently with minimal supervision and troubleshoot issues in real time Why Join Us: Work on high-impact projects involving robotics, automation, and AI Access to the latest tools and technologies in robotics and data collection Collaborative and fast-paced environment with growth opportunities Our Values Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it s OK to be wrong, so long as we learn from our mistakes and course correct! Always Be Learning We re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry. Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description. About Instawork Founded in 2015, Instawork is the nation s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. Were not just helping fill shifts, were supporting local economies and were just getting started! Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the countrys top 10% fastest-growing companies two years in a row. But what matters most is our impact. Were solving real problems for real people, and we re doing it at scale. Join our team to help us build something that matters! We re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, were back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds. Ready to make an impact? Learn more at www.instawork.com/about . Personnel Privacy Policy
Posted 3 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Backend Operations Executive - Supply Growth Acquisition Location: Bangalore About Us Why Work With Us? At StayVista, youre part of a community where your ideas and growth matter. We re a fast-growing team that values continuous improvement. With our skill upgrade programs, you ll keep learning and evolving, just like we do. And hey, when you re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. Your Role As a Backend Operations Executive , you will be managing the entire onboarding process post-signing of the property agreement, ensuring timely updates and smooth execution of tasks. It includes initiating onboarding workflows, creating dedicated Slack channels, and conducting consistent follow-ups with internal teams and property owners to meet deadlines. About You Manage the entire onboarding process after the property agreement is signed, ensuring timely updates and task execution. Initiate onboarding workflows and create dedicated Slack channels for each property on time. Conduct regular follow-ups with internal teams and owners to meet all timeline commitments. Coordinate with the interiors team to ensure smooth and timely property setup. Work with internal teams and owners to complete procurement tasks and ensure timely delivery when using StayVista s services. Schedule and manage property shoots with the photography team and owners, ensuring all props are ready in advance. Ensure post-setup images are captured, listing sheets submitted, and content quality-checked before the property goes live. Bonus Points - these are nonessential, but a bonus if you have them! Access to a personal two-wheeler or four-wheeler for added flexibility in service. Key Metrics : What you will drive and achieve Data Hygiene TAT for property onboarding Listing Sheet Accuracy Our Core Values: Are you a CURATER? Curious : Here, your curiosity fuels innovation. User-Centric : You ll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : You ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Aspire : Keep learning, keep growing because we re all about continuous improvement. Trust : Trust is our foundation. You ll work in a transparent, reliable, and fair environment. Enjoy : We believe in having fun while building something extraordinary. StayVista Spirit: Our Behavioral Competencies How We Work Together Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You re mindful of costs and benefits, making smart decisions while learning from risks and mistakes. Change Management: You re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth. Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action. Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect. Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment. Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness. Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively. Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.
Posted 3 weeks ago
2.0 - 7.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Role & responsibilities: 1. To assist the Restaurant Manager in managing the day to day operations of the restaurant 2. To relieve the restaurant manager on his day off and assume the duties and responsibilities of the Restaurant Manager in his/her absence. 3. To control and analyze on an ongoing basis, the level of the following a. Sales b. Cost c. Quality and presentation of food and beverage products d. Service Standard e. Condition and cleanliness facilities and equipment f. Quality of entertainment g. Guest satisfaction h. Marketing & PR 4. Establish and maintain effective employee and inter - departmental working relationships. 5. Assist Restaurant Manager in keeping updated file on all restaurant matters. 6. To conducts daily briefings and other meetings as needed to obtain optimal results. 7. Monitor the stocks of all food, beverage, material and equipment and ensures that service requirement are met. 8. Monitors local competitors and compare their operation with his/her restaurant. 9. Performs related duties and special projects as assigned. Preferred candidate profile: Need candidates from same industry as hotel & restaurant. Perks and benefits: Best in the market
Posted 3 weeks ago
4.0 - 6.0 years
6 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
- Assertive and persistent in approach with an attitude ofgetting work done. - Amicable and able to form and foster businessrelationships. - Ability to handle conflict professionally. - Ability to connect to on ground reality and act decisivelyand quickly. - Ability to identify, understand and process data on aregular basis. - Driven and motivated with an attitude to create an impactand go beyond what is asked. - Professional Conduct and respect for co-workers. - Honesty and Sincerity is a must. Operations on day-to-day operations by following ourStandard Operating Process. - The Site head role is a high intensity, highresponsibility and hands on role. - The role requires an individual to be highly involved inthe day to day operations and be able to track and follow up on service levels. - Key deliverables. - Maintain healthy relationship with client/employees. - Vendor relationship & on-the-go training. - Managing and minimizing process and system deviations. - Managing delivery SLAs and maximizing customersatisfaction. - Engaging vendors & maximizing their business
Posted 3 weeks ago
1.0 - 6.0 years
5 - 8 Lacs
Noida
Work from Office
No Comments Description: A Bellman s main duty is carrying luggage for the guests as they come to or leave the hotel. He should also attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them. Hiring Process: CV Shortlisting Telephonic Interview Online Interview If Selected Offer of Employment Offer Letter Acceptance Medical Checkup Police Clearance Certificate STCW and CDC Visa Process Joining Letter Responsibilities Greet guests when they arrive and leave the hotel Assist with guest luggage and carry items to their room in a safe and professional manner Support the front desk staff and bell captain with check-in and responding to guest requests Keep the bell desk neat and tidy at all times Perform other hotel services as assigned and respond to guest requests as necessary, such as delivering mail and food to guest s rooms, taking laundry service, making sure public areas are clean, and checking the guest s luggage for storage Requirements A high school diploma or equivalent such as a GED is required At least 1 year of previous experience in hospitality as a bell attendant, concierge, or similar customer service position Must be able to stand for long periods and lift over 25 pounds Flexible work schedule with availability to work on weekends and holidays Excellent communication skills and customer service skills Job Category: Job Type: Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * With expertise spanning shipping services, construction, import/export, and farming (agriculture), we provide comprehensive solutions tailored to meet global standards.
Posted 3 weeks ago
2.0 - 4.0 years
0 Lacs
Mumbai
Work from Office
Job Title: Lead Generation and Performance Marketing Intern - Mumbai based only Location: Santacruz(West) Mumbai Start Date: Immediate/August 2025 About Fashion TV: Fashion TV is a global leader in luxury fashion and lifestyle with over 2 billion viewers across 190+ countries. With 28 years of experience and 150+ successful ventures, Fashion TV is at the forefront of the luxury retail and hospitality sectors. Role Overview: We are looking for a motivated Lead Generation and Performance Marketing Intern to join our marketing team. The ideal candidate is data-driven, digitally savvy, and eager to learn about lead generation, paid campaigns, conversion tracking, and performance optimization. Key Responsibilities: Assist in designing and executing paid marketing campaigns across platforms like Google Ads, Meta (Facebook/Instagram), and LinkedIn. Support in generating high-quality leads through both organic and paid channels. Perform keyword research, audience targeting, and competitive analysis. Monitor ad performance, track KPIs, and assist in optimization efforts. Collaborate with design and content teams to create high-converting ad creatives and landing pages. Use tools like Google Analytics, Meta Business Suite, and marketing automation platforms for tracking and reporting. Conduct A/B tests to optimize campaign performance and landing page conversions. Research industry trends and emerging digital marketing strategies. Requirements: Completed a degree in Marketing, Business, Digital Media, or a related field. Strong interest in digital marketing, growth hacking, and data analytics. Basic understanding of performance marketing concepts and platforms. Familiarity with tools like Google Ads, Meta Ads Manager, Google Analytics, or CRM tools is a plus. Good communication skills and attention to detail. Self-motivated, curious, and eager to take initiative. What You ll Gain: Hands-on experience in running and managing performance marketing campaigns. Exposure to real-world lead generation strategies and marketing funnels. Mentorship from experienced marketers and growth professionals. Opportunity to convert to a full-time role based on performance. How to Apply: If interested, kindly share your Updated Resume on 086553 67981
Posted 3 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Hyderabad
Work from Office
A B2B customer support role for Uber for Business involves assisting clients with the Uber platform to provide company-sponsored transportation and meal delivery services. This role ensures that businesses can offer their employees seamless access to rides and meals, whether for ongoing programs or one-time perks. The support representative helps clients navigate the platform, troubleshoot issues, and maximize the benefits of Uber for Business. By providing responsive and knowledgeable assistance, this role contributes to employee wellness by offering flexible, convenient options for transportation and meals, enhancing overall satisfaction and productivity in the workplace. You are required to have both logical and creative thinking. Our candidate not only has a logical thought process but is also a creative thinker who has a love for continuous improvement initiatives and can think both strategically and tactically. What the Candidate Will Do Empathy in Customer Support: Demonstrate understanding and care while addressing customer concerns ensuring complete ownership of the client to fix the user issue High-Quality Service: Provide exceptional support and ensure customer satisfaction, resolving complex inbound or outbound issues sometimes without well-documented SOPs, including outbound phone support when necessary. Root Cause Analysis: Conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams Insight Generation: Produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders Multichannel Support: Utilize multiple support platforms such as Salesforce, Slack, Jira, and Bliss simultaneously. Handle phone/live chat and email ticket-based cases, resolving escalations effectively Stakeholder Collaboration: Work closely with Finance, Collections, and Risk teams to resolve urgent onboarding and payment issues across various Uber for Business products Support Escalations: Handle escalations from SORT, ECR and Sales for U4B customer s unresolved issues and support these teams with brief RCAs on actions taken and cause of the issue Basic Qualifications Communication Skills: Clear and crisp communication, both written and verbal Working Experience: 2+ years in customer service role, with at least 1+ year in B2B customer service role Experience in handling customer service enquiries via phone support primarily in the B2B industry (tech, retail, hospitality, or similar industry). Proficiency in supporting client through Email, Phone, and Chat modalities Demonstrated ability to work effectively in high-pressure situations during client interactions to resolve their concerns and de-escalate issues Internal Stakeholder Collaborations: Ability to take ownership and collaborate closely with Sales, Account Managers, Finance, and B2B collections teams to provide full resolution to clients needs. Case Management: Work with cross-functional teams to do root-cause analysis, handle escalations, and generate business insights to improve the process Availability: Open to working in a 24x7 support environment. Willingness to work in shifts (rotating day/night shifts and rotating weekends off). Total working hours are 40 hours a week, 5 days, with 8-hour shifts each day. Technical Proficiency: Proficient in using Google Suite tools Preferred Qualifications Experience in multi-channel support systems (Salesforce, Slack, Jira, Bliss) Experience with detecting and mitigating fraud and risk Ubers mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let s move it forward, together. Offices continue to be central to collaboration and Ubers cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. *Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.
Posted 3 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Bengaluru
Work from Office
The Marketing and Communications Manager is part of an important team that creates and executes property-level communications to our customers. Under the leadership of the Director of Marketing and Communication, this role promotes on-brand messaging to customers through traditional, digital, and social media channels all with the goal of enhancing the image of the hotel. This role helps build direct marketing plans, targeted campaigns, and activated channels to the end of driving consumer awareness and preference, increasing market share, and building broader portfolio and brand awareness. This role focuses on showcasing Food and Beverage promotions, both to hotel guests and to local patrons. As part of the Marketing and Communication team, this role is fully connected into resources in their region; Marketing and Communication Managers liaise and build deep partnerships with their regional eCommerce and Marketing teams to verify all local, social, and digital marketing efforts are effectively integrated with the selling efforts for the organization. This role also gets to do a little bit of everything, from balancing traditional and digital marketing and eCommerce activities to contributing to public relations (PR) activities for the hotel. Success is measured by how well they help drive the sales and revenue strategy of the property, social media engagement and also by how effectively leveraged the resources around them are to create truly compelling marketing and communications campaigns. CANDIDATE PROFILE Education and Experience Required: 2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising experience preferred OR 4-year bachelors degree in Marketing, Public Relations, Business, or related major; 2 years experience in the sales, marketing, digital or related professional area; hospitality marketing or digital advertising agency experience preferred. CORE WORK ACTIVITIES Hotel Marketing and Advertising Executes annual marketing plan to budget, in consultation with the GM, Food and Beverage leader, Operations leaders, Director of Marketing Communications, and cluster marketing and ecommerce teams. Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns to target in-house guests with promotions that drive incremental revenue to the hotel. Acts as the liaison between the marketing department and advertising agency on the tactical advertising campaigns creative and media plans, particularly for food and beverage promotions. Manages F&B media schedules and verifies prompt settlement of accounts. Partners with property Revenue Management to verify correct offer loading, verifying advertisement targeting is correctly directed at relevant consumer groups Executes email marketing, and display advertising. Maintains frequent, active engagement with Cluster eCommerce manager to verify alignment, pull-through, and 2-way communication about the status, performance evaluation, opportunities, and issues related to online programs and initiatives. Verifies all advertising for the hotel in digital channels is in alignment with brand voice. Social Media Content Management Facilitates social media engagement and updating content in local digital channels (e.g., hotel website, travel sites). Develops and executes promotions campaign in F&B, weddings, spa, rooms and conferences through relevant digital and social media channels. Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly. Public Relations and Visual Asset Management Develops a comprehensive PR plan per quarter along with agency and and executes post sign-off from GM. Maintains a comprehensive list of local media contracts, with particular emphasis on food critics and bloggers. Manages assigned accounts as per the media account management system. Writes and distributes all press releases for property events, promotions, and outlets. Manages the execution of hotel sponsored events, community/government relations activities, and press promotional activities. Supports pull through of impactful PR strategy & activities to drive quality press coverage through media engagement, in alignment with communications objectives. Verifies the news clippings and other online, print, and social media mention report is completed on a monthly basis for property distribution. Manages external vendors and media agencies; works with agency partners and continent PR leader to identify strategic media buys for their hotel(s). Surfaces and vets PR leads from the continent PR Leader regarding which are the best media to promote the hotel. Supports the co-ordination of photography for F&B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams. Manages photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team. Acts as central point of contact for regionally approved local photographers for food, amenity, and property imagery; coordinates with area or cluster marketing to verify all photography adheres to brand voice. Direct Marketing and Collateral Development Coordinates and executes Hotel and F&B printed materials. Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner. Assists in the production of all property, F&B display, and temporary signage in hotel public areas. Promotes collection of competitors collateral and publicity on a monthly basis. Manages the execution of F&B direct marketing activities. Verifies all collateral is as per brand standard guidelines and in compliance with Brand Standard Audit (BSA). General Assists and manages the development, co-ordination and execution of all communications activities with a strong emphasis on property F&B promotions and campaigns. Helps with the publication of hotel s newsletter(s). Supports communications duties and functions as deemed necessary. Assists in the liaison and execution of joint F&B promotions. Works with eCommerce to verify the Hotel s website and related websites are updated on a regular basis. Partners with Director of Marketing to create marketing plan aligned to hotel sales and revenue strategy. Provides training and marketing leadership and act as a marketing subject matter expert for GMs, Sales Leaders and Managers, and Revenue leaders. Coordinates with property and above property eCommerce and Revenue Management teams to report success of property marketing and eCommerce performance. Keeps abreast of competition and its collateral, advertising, and marketing efforts and constantly evolving digital and marketing trends. .
Posted 3 weeks ago
6.0 - 11.0 years
25 - 30 Lacs
Bengaluru
Work from Office
Functions as the strategic business leader of the property s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. Skills and Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. Reviews financial reports and statements to determine how Food and Beverage is performing against budget. Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department s financial performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Strives to improve service performance. Developing and Maintaining Budgets Develops and manages Food and Beverage budget. Monitors the department s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Serves as a role model to demonstrate appropriate behaviors. Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. Develops a food and beverage operating strategy that is aligned with the brand s business strategy and leads its execution. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Empowers employees to provide excellent guest service. Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. Brings issues to the attention of Human Resources as necessary. Ensures employees are treated fairly and equitably. Coaches team by providing specific feedback to improve performance. Additional Responsibilities Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. Order and purchase equipment and supplies. .
Posted 3 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Gurugram
Work from Office
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. .
Posted 3 weeks ago
4.0 - 9.0 years
6 - 7 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Developing and Maintaining Budgets Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. Maintains a positive cost management index for kitchen and restaurant operations. Utilizes budgets to understand financial objectives. Leading Food and Beverage Team Manages the Food and Beverage departments (not catering sales). Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Oversees all culinary, restaurant, beverage and room service operations. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Provides excellent customer service to all employees. Responds quickly and proactively to employees concerns. Provides a learning atmosphere with a focus on continuous improvement. Provides proactive coaching and counseling to team members. Encourages and builds mutual trust, respect, and cooperation among team members. Monitors and maintains the productivity level of employees. Develops specific goals and plans to prioritize, organize, and accomplish work. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service Provides excellent customer service. Responds quickly and proactively to guests concerns. Understands the brands service culture. Drives alignment of all employees, team leaders and managers to the brands service culture. Sets service expectations for all guests internally and externally. Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. Verifies all banquet functions are up to standard and exceed guests expectations. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Conducts performance reviews in a timely manner. Promotes both Guarantee of Fair Treatment and Open Door policies. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. Additional Responsibilities Complies with all corporate accounting procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Drives effective departmental communication and information systems through logs, department meetings and property meetings. .
Posted 3 weeks ago
10.0 - 15.0 years
25 - 30 Lacs
Gurugram
Work from Office
We are seeking an experienced and results-driven Portfolio Director of Sales to lead and manage the sales function across our Holiday Inn Express (HIEX) Samhi Portfolio , currently comprising 12 hotels. The role involves developing and executing a comprehensive sales strategy, driving revenue performance, managing key client relationships, and leading a team of hotel-based and cluster sales professionals. Key Responsibilities: Sales Strategy Leadership: Develop and execute strategic sales plans aligned with business goals across the portfolio. Monitor revenue performance and implement corrective actions where necessary. Lead a proactive and data-driven sales culture focusing on account penetration, segmentation, and yield. Team Management: Lead, mentor, and inspire a high-performing sales team across multiple hotel locations. Ensure consistent performance reviews, capability development, and succession planning. Collaborate with hotel GMs and Cluster/Regional Sales teams for alignment. Client Account Management: Build and maintain strong relationships with key accounts, corporates, travel agents, and consortia. Represent the portfolio at trade shows, roadshows, and networking events. Ensure consistent communication and service delivery to top corporate accounts across the 12 properties. Revenue Market Performance: Collaborate closely with Revenue Management to drive optimal pricing, inventory management, and forecasting. Analyze market trends, competitor performance, and customer needs to identify new business opportunities. Brand Commercial Alignment: Work closely with IHG Commercial teams to ensure brand alignment, participation in global campaigns, and leverage loyalty programs (IHG One Rewards). Ensure all sales activities comply with IHG brand standards and reporting protocols. Key Requirements: Experience: 10-15 years in sales leadership roles in the hospitality industry, preferably within a portfolio or multi-property setup. Preferred Background: IHG brand experience (especially HIEX) or similar international chain. Strong understanding of corporate, MICE, OTA, and FIT segments. Proven track record in driving revenue growth and building high-performing teams. Willingness to travel frequently across hotel locations. Skills Competencies: Strategic Thinking Commercial Acumen Strong Leadership Team Management Relationship Building Negotiation Skills Analytical Reporting Skills Proficiency in Microsoft Office, Opera, and Sales CRM Tools Excellent Communication Presentation Skills About Samhi HIEX Portfolio: SAMHI Hotels is one of India s fastest-growing hotel ownership and asset management platforms. The HIEX Samhi Portfolio consists of 12 strategically located Holiday Inn Express hotels across key cities, including Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Nashik, Pune, and Noida.
Posted 3 weeks ago
12.0 - 18.0 years
22 - 27 Lacs
Gurugram
Work from Office
The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio , comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities: Operational Excellence & Hotel Performance: Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. People Leadership & Talent Development: Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Financial Oversight: Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Guest Experience & Brand Standards: Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Project Support & Asset Management: Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Key Requirements: Experience: 12 18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Skills & Competencies: Operational and Financial Acumen Strategic Thinking & Crisis Management Strong Leadership & Team Development Skills Excellent Communication & Interpersonal Skills High Attention to Detail and Quality Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.) About Samhi & HIEX Portfolio: SAMHI Hotels is one of India s leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers. The Director of Operations will oversee the day-to-day operational performance, guest experience, and brand compliance across the Holiday Inn Express (HIEX) Samhi Portfolio , comprising 12 hotels in key Indian cities. This leadership role ensures operational excellence, drives profitability, supports hotel teams, and maintains IHG brand standards in collaboration with the broader corporate and brand teams. Key Responsibilities: Operational Excellence & Hotel Performance: Lead operational strategy and execution across all 12 HIEX hotels in the portfolio. Monitor and improve key performance indicators (KPIs), including guest satisfaction (GSS), GOP, PAR, and RevPAR. Conduct regular property visits to assess service delivery, cleanliness, safety, and operational consistency. Ensure compliance with all IHG brand standards and internal SOPs. People Leadership & Talent Development: Support and mentor Hotel Managers/GMs across the portfolio. Work with HR to ensure robust training, performance management, and talent pipeline development. Drive employee engagement and build a strong, service-focused culture across the portfolio. Financial Oversight: Review and guide hotel budgets, forecasts, and capital expenditures (CAPEX). Drive cost optimization, productivity, and profitability at each property. Collaborate with Finance and Revenue teams to support revenue enhancement initiatives. Guest Experience & Brand Standards: Ensure consistent delivery of Holiday Inn Express brand promise and service culture. Drive guest satisfaction through effective service audits, feedback mechanisms, and training. Act as the custodian of IHG brand standards in day-to-day hotel operations. Project Support & Asset Management: Collaborate with technical teams and asset management teams on renovations, upgrades, and preventive maintenance programs. Assist with new hotel openings or transitions when needed. Key Requirements: Experience: 12 18 years in hotel operations, with at least 5 years in a multi-property leadership role. Proven expertise in limited-service or mid-scale hotel operations (HIEX or similar preferred). Deep understanding of Indian hospitality regulations, customer expectations, and operational trends. Experience managing remote teams and high-performing GMs. Skills & Competencies: Operational and Financial Acumen Strategic Thinking & Crisis Management Strong Leadership & Team Development Skills Excellent Communication & Interpersonal Skills High Attention to Detail and Quality Proficient in Hotel Systems (Opera, IHG Concerto, Brand Advantage, etc.) About Samhi & HIEX Portfolio: SAMHI Hotels is one of India s leading hotel ownership and asset management platforms. The HIEX Samhi Portfolio includes 12 Holiday Inn Express hotels across key urban and business locations such as Ahmedabad, Bengaluru, Chennai, Gurugram, Hyderabad, Pune, Noida, and Nashik. The portfolio is known for delivering consistent, smart, and efficient stays for modern business and leisure travelers.
Posted 3 weeks ago
2.0 - 3.0 years
4 - 7 Lacs
Thane
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective For prevention of wastages, menu pricing, inventory management, and event costing by preparing pre and post-event P&L and highlighting major deviations with management. Essential Job Tasks Menu Engineering, Pricing Strategy, Inventory Management, event costing Areas of Responsibility POS/ORION Interface clearance on daily basis and highlighting the deviations if any. Recording of liquor consumption and receipts in FLR Book and RSCBL Website. Sending/Preparing material consumption report to user department which they consumed/picked from store. Raw Material Report circulated with deviation if any. Doing inventories fully and randomly (Liquor/Main store/spa retail/IPD/Mini Bar). Recipe costing. Preparation of Service Recovery / COPQ report. Checking void, reprint, spilt bill, void Kot, NC, etc., and highlighting any deviations to the user department on a daily basis. Event costing for large ODCs/In-house Banquet Functions to ensure avoiding cost overrun and avoid margin erosion. Review Board KOTS raised for liquor package deals. Plate and pax counting during major events. Required Qualifications Bachelors degree in Hospitality Management, Business Administration, Finance, or related field. Work Experience Minimum of 2-3 years of experience in F&B controls, cost control, or related roles, preferably in the hospitality industry. Languages Needed in Position English Key Interfaces- External Excise office Key Interfaces- Internal Finance function, F& B department Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 3 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Nashik
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .
Posted 3 weeks ago
0.0 - 2.0 years
1 - 4 Lacs
Chennai
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .
Posted 3 weeks ago
0.0 - 2.0 years
1 - 4 Lacs
Coimbatore
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .
Posted 3 weeks ago
7.0 - 8.0 years
4 - 8 Lacs
Ahmedabad
Work from Office
About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective Support the execution of the hotel s communication strategies, working closely with the Director of PR and other stakeholders to enhance media presence and public engagement. This role involves content creation, media coordination, and event support to bolster the hotels reputation. Essential Job Tasks Ensure seamless implementation of the hotels strategies and plans Areas of Responsibility 1. Communication Support: Prepare content for media interactions and support spokesperson briefings. 2. Media Coordination: Liaise with local and national media for press releases, interviews, and other coverage opportunities. Support media interactions during crises, ensuring consistent and aligned messaging. 3. Event Management: Coordinate logistics for F&B and lifestyle events, working with internal teams and external vendors to achieve event objectives. Ensure timely media coverage and post-event reporting. 4. Marketing Assistance: Provide PR-related content for marketing campaigns and promotional materials in collaboration with the Marketing team. 5. Relationship Management: Maintain relationships with media representatives, PR agencies, and key stakeholders to enhance visibility and partnerships. 6. Performance Tracking: Assist in reviewing the effectiveness of PR activities, gathering quantitative and qualitative feedback. Maintain detailed records of media coverage and PR outputs. Attributes/ Essentials/ Other Information Should be flexible to move within the company according to requirement and also for personal growth. Required Qualifications MBA with experience in Hotel Industry Work Experience 7-8 years in hospitality/service/luxury brands industry focusing either on marketing or communication Languages Needed in Position English and Hindi Key Interfaces- External Media Representatives, PR Agencies, Vendors and Event Partners, Local Influencers and Key Opinion Leaders Key Interfaces- Internal Director of PR, General Manager, Marketing Team, Event Teams, Hotel Staff (F&B, Sales, Operations) Behavioural Competencies Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Talent Enrichment Guest Centricity Personal Effectiveness Equal Opportunities Employment at IHCL .
Posted 3 weeks ago
0.0 - 4.0 years
2 - 6 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Ambitious, thirsty for results and loe interacting with people Excited by the energetic and customer centric role of Sales Then why not come and join us at the Radisson Hotel Group to Make Eery Moment Matter! where our guests can relax and enjoy the experience! Our Sales Team with their winning edge and passion for driing reenue and growth, strie to delier a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Sales Coordinator, you will join a team that is passionate about deliering exceptional serice where we beliee that anything is possible, whilst haing fun in all that we do! Key Responsibilities of the Sales Coordinator: -Supports the smooth running of the sales department, where all aspects of the hotel s pro-actie sales initiaties are deliered and total reenue maximised -Works as part of a team that maximizes guest satisfaction and comfort, deliering a positie and timely response to guest enquiries and problem resolution -Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner -Deliers on departmental plans and objecties, where hotel initiaties & targets are achieed -Collaborates with their immediate report, ensuring that costs and inentory are controlled, that productiity and performance leels are attained -Builds and maintains effectie working relationships whilst promoting the company culture and alues. -Ensures adherence and compliance to all legislation where due diligence requirements and best practice actiities are planned, deliered and documented for internal and external audit, performing follow-up as required Requirements of the Sales Coordinator: -Experience in sales beneficial but not essential -Hands-on approach with a can-do work style -Commitment to deliering exceptional guest serice with a passion for the hospitality industry -Ability to find creatie solutions taking ownership for duties and tasks assigned -Personal integrity, with the ability to work in an enironment that demands excellence -Experience of working with IT systems on arious platforms -Strong communication skills Join us in our mission to make eery moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we beliee that people are our number one asset. As one of the world s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
Posted 3 weeks ago
1.0 - 3.0 years
3 - 5 Lacs
Pune
Work from Office
Job Title: Culture and Team Coordinator - Fixed Term Project Reporting to: Culture and Team Lead Department: Culture and Team Location: Pune - Hybrid About the Role At CellPoint Digital, we re revolutionizing the way businesses in the air, travel and hospitality sectors manage their payments. With our Leading Payment Orchestration Platform, we re turning payments into a strategic advantage, helping clients optimize their payment experience to boost profits, maximize approvals, lower costs and take control of their payment, resulting in more money to the bottom line. At our core, were innovators and problem-solvers united by five key values: Mission First, Ownership, Trust & Transparency, Drive, and One Team. Were ambitious professionals who embrace accountability and transform payments together. Our diverse community spans the globe, with hubs in Copenhagen, Dallas, Dubai, London, Miami, Pune, Buenos Aires, Bogota, Mexico and Singapore, along with remote team members worldwide. We celebrate the unique perspectives and experiences that make our team extraordinary. We are hiring a Culture and Team Coordinator! At CellPoint Digital, the Culture and Team function plays a crucial role in driving strategic growth by ensuring we attract, onboard, and retain passionate, talented, and engaged people. As the Culture and Team Coordinator , you will support the full employee lifecycle with a strong focus on talent acquisition and onboarding , while also playing a key role in employer branding and culture-building initiatives. You will work closely with the Culture and Team Lead, the wider C&T team, hiring managers, HR Admin, and marketing teams across global locations. This is a 06 month FTC and a dynamic opportunity for someone early in their career (1 3 years of experience) who s eager to grow in a purpose-led, people-first team. How Will you Make an Impact Attract top talent by sourcing through LinkedIn, job boards, talent communities, and referrals. Stay informed on talent market trends and benchmarks to support strategic, competitive hiring. Collaborate with the Culture & Team Lead and Talent Lead to support global talent marketing campaigns. Contribute to the development and promotion of CPD s Employee Value Proposition (EVP). Serve as a brand ambassador internally and externally by championing our culture and values. Ensure ATS data integrity and collaborate with HR Admin on contract generation and background checks. Lead onboarding coordination to ensure a smooth and welcoming day-one experience for new joiners. Gather onboarding feedback and contribute to continuous improvement of the new hire experience. Skills you will have fine tuned 1 3 years of experience in HR, recruitment, or a people-centric coordination role Strong organizational and multitasking skills A positive, can-do attitude with a collaborative mindset Excellent written and verbal communication Interest in employer branding, recruitment trends, and candidate experience Detail-oriented, with a proactive and problem-solving approach Ability to build rapport and trust with candidates and internal stakeholders Experience with ATS tools is a plus A genuine interest in people, culture, and building inclusive workplaces What s in it for you Cross-functional exposure across HR, marketing, and leadership teams Hands-on experience in shaping culture and driving talent strategy A chance to grow with a fast-scaling, future-forward fintech organization We offer you the opportunity to be an innovator, challenge the status quo, and redefine the payments category Competitive salary in a fast-growing start-up Medical insurance with coverage for dependents (parents, spouse, children) Robust Rewards & Recognition system Work from anywhere in the world; were a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you What makes CellPoint Digital a leader in the payment landscape isn t just our technology - it s our people and how we work together. We ve built a global community where diverse talents and perspectives unite to create innovative solutions. When you join us, you become part of something bigger: a collaborative culture that crosses borders and disciplines, bringing out the best in every team member to deliver breakthrough results for our clients and partners. Together, we are transforming the payments industry - challenging, supporting and inspiring one another in the process.
Posted 3 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Mumbai
Work from Office
THE ROLE At Bombay Sweet Shop , we9re reimagining mithai through creativity, storytelling, and unforgettable experiences4and events are where that magic comes to life! We9re looking for an Events Executive who9s enthusiastic, hands-on, and loves bringing people together through exciting activations, pop-ups, and in-store experiences. You9ll be an integral part of the Events Team, coordinating on-ground setups, engaging with customers, and supporting both marketing and operations to create seamless, high-energy events. You9ll be based at our Head Office in Lalbaug , and report directly to our Events & Activations Manager. As part of Hunger Inc., our ventures4from The Bombay Canteen and O Pedro to Veronica9s and Papa9s4are built on passion, creativity, and innovation. Bombay Sweet Shop brings Mithai into the modern spotlight with a contemporary twist, while staying grounded in India9s rich culinary traditions. WHO YOU ARE You9re an energetic, people-loving go-getter who thrives in fast-paced environments. Whether it9s setting up for a pop-up, giving product demos, or answering curious customer questions, you bring a can-do attitude and an eye for detail. You enjoy being on-ground, love meeting new people, and can juggle tasks while keeping a smile on your face. You have at least 1 year of experience in events, activations, or hospitality, speak fluent English, and have a basic understanding of how to run smooth, customer-facing experiences. If you love Mithai (and don9t mind lifting a box or two!), you9ll fit right in. YOUR TEAM You9ll work closely with the Events & Marketing Team and collaborate with the Operations Team to bring each event to life4whether it9s inside the store or at exciting external venues. WHO YOU WILL REPORT TO You9ll report directly to our Events & Activations Manager, who leads the charge on delivering high-impact, brand-aligned experiences across all channels. YOU WILL BE RESPONSIBLE FOR Engaging with customers during events to share the Bombay Sweet Shop story and answer queries Managing sampling, sales, and customer interactions at both internal and external events Handling setup and tear-down of event infrastructure, including transport, display, equipment, and materials Operating event tools like soft serve machines and maintaining them as per hygiene and safety standards Coordinating internally to ensure all event requirements (products, collaterals, equipment) are in place Tracking, tallying, and ensuring safe return of all event collaterals and tools post-event Sharing customer and event feedback with Marketing and Operations teams Staying informed about our products, specials, and new launches to represent the brand effectively. EXPERIENCE 1+ year of experience in events, activations, or hospitality-related roles Experience working in fast-paced, guest-facing environments Prior experience handling logistics or operating small event equipment is a plus. SKILLS Strong verbal communication skills in English High level of enthusiasm and commitment to delivering exceptional guest experiences Good organizational and coordination skills Physically able to manage event setup and tear-down (lifting, transporting equipment, etc.) Diploma or certification in event management preferred Comfortable working flexible hours, including weekends and evenings based on event schedules WHAT YOU'LL GET Be Part of the Magic: Play a key role in creating joyful, on-ground experiences for one of India9s most exciting Mithai brands. Competitive Salary: Based on experience and industry standards Learning Opportunities: Develop your event and brand experience skills in a high-growth environment Dynamic Work Culture: Join a team that values creativity, agility, and celebration in everything we do
Posted 3 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Kolkata
Work from Office
HESHEL is a women-led food enterprise serving authentic, homestyle Bengali meals prepared by urban poor women from self-help groups. Heshel s services span daily meals, catering for workplaces, events, and online delivery through Swiggy, Zomato, and direct channels. 2-4 years of experience in sales, and field level marketing, preferably in food services Skill and Competencies: Excellent communication skills in Bengali and Hindi (English is a bonus) Friendly, persuasive, and confident personality Basic knowledge of social media, WhatsApp marketing, and online food platforms Self-motivated and able to work independently Ability to manage multiple accounts and meet targets. Preferrable: Prior experience in cloud kitchens, tiffin services, or hospitality industry Own two-wheeler About the Role (Including Team and Reporting): The Role Generate new sales through direct field visits to offices, housing societies, hostels, PGs, and educational institutions Pitch meal plans, tiffin services, and catering options to potential clients Follow up with leads consistently to convert them into regular customers Maintain records of contacts, follow-ups, and sales pipeline Sales operation and coordination Serve as a point of contact for regular and bulk customers Collect feedback and resolve small customer service issues politely and efficiently Encourage repeat orders, referrals, and reviews Prepare weekly and monthly sales reports and targets. Maintain listings and visibility on food delivery platforms like Swiggy, Zomato, etc. Engage with customers through calls, messages, status updates, reviews, and offers Distribute flyers, display posters in local areas, and coordinate small sampling drives Represent Heshel at food pop-ups, flea markets, or local community events What can you expect in PCI A warm, inclusive, and happy work environment. Performance driven reward mechanism. The best of the class benefits from competitive remunerations. Health Insurance coverage for self, spouse & Children. Group Terms Life Insurance and Group Accident Insurance for Self. All other statutory benefits. Regular Recognition of performance and PCI Value display in work An empowering organisation structure which values individual s skills, competencies and potential. Opportunities to operate in a cross functional role. Higher responsibilities and larger roles are merit based. Young Talent Programs for developing future leaders. Leadership roles for women are encouraged and given preference in selection and training. PCI is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct.
Posted 3 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Chennai
Work from Office
Sales Manager Job Band: 5 Department: Sales & Marketing Hotel Level: I-II Reports to: ADOS/DOS Job Purpose The Sales Manager is responsible for all local sales activities, accounts, and meetings in line with the annual sales and marketing plan. They work in a Smart and savvy way to achieve hotel budgets. They are creative in their approach and work towards a successful hotel sales strategy. At Holiday Inn Express we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile Duties and responsibilities Financial returns: Monitors competitor s activities and assists in marketing intelligence Aware of sales strategy and goals when selling to negotiate optimum rate for the benefit of the business Sells all facets of the hotel with a view to optimizing opportunities for revenue growth Monitors existing business and inputs into sales strategy meetings to maximize opportunities Grows existing business and establishes and pursues all appropriate leads Assesses sales and marketing data Stock control of collateral Works with Leadership team in the preparation and management of the Sales & Marketing budget Assist in the preparation of the annual departmental operating budget. People: Manage key accounts and their hotel history Travel when required to promote the hotel and develop potential business Maintain regular contact with the IHG hotels in the immediate region and regional reservations Travel when required to promote the hotel and develop potential business. Interfaces with operations on a timely basis regarding future and existing needs for customers Work with other department managers to ensure proper staffing levels based on guest volume. Guest experience: Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Develop and maintain relationships with key clients Follows Holiday Inn Express behaviours when working with internal and external customers Develop and maintain a regular pattern of sales calls, meeting with principals of target market Provides direction on, and conducts market research and analysis Develops and maintains contact business generators, meeting, and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely aligned to hotel business Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. Builds profile within local market place through attendance at appropriate events Entertain clients with a view to maximizing business opportunities Liaison with advertising agency if and when required Responsible business: Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel s or owner s policies and procedures and regulatory requirements. Develop awareness and reputation of the hotel and the brand in the local community. Perform other duties as assigned. Acting responsibly when working with hotel budget and expenses, seeking prior approval where required. Qualifications and requirements Bachelor s degree / higher education qualification / equivalent in marketing or related field, and three or four years experience in a hospitality or hotel sales and marketing setting or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. Sales Manager Job Band: 5 Department: Sales & Marketing Hotel Level: I-II Reports to: ADOS/DOS Job Purpose The Sales Manager is responsible for all local sales activities, accounts, and meetings in line with the annual sales and marketing plan. They work in a Smart and savvy way to achieve hotel budgets. They are creative in their approach and work towards a successful hotel sales strategy. At Holiday Inn Express we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable in the way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile Duties and responsibilities Financial returns: Monitors competitor s activities and assists in marketing intelligence Aware of sales strategy and goals when selling to negotiate optimum rate for the benefit of the business Sells all facets of the hotel with a view to optimizing opportunities for revenue growth Monitors existing business and inputs into sales strategy meetings to maximize opportunities Grows existing business and establishes and pursues all appropriate leads Assesses sales and marketing data Stock control of collateral Works with Leadership team in the preparation and management of the Sales & Marketing budget Assist in the preparation of the annual departmental operating budget. People: Manage key accounts and their hotel history Travel when required to promote the hotel and develop potential business Maintain regular contact with the IHG hotels in the immediate region and regional reservations Travel when required to promote the hotel and develop potential business. Interfaces with operations on a timely basis regarding future and existing needs for customers Work with other department managers to ensure proper staffing levels based on guest volume. Guest experience: Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. Develop and maintain relationships with key clients Follows Holiday Inn Express behaviours when working with internal and external customers Develop and maintain a regular pattern of sales calls, meeting with principals of target market Provides direction on, and conducts market research and analysis Develops and maintains contact business generators, meeting, and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely aligned to hotel business Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. Builds profile within local market place through attendance at appropriate events Entertain clients with a view to maximizing business opportunities Liaison with advertising agency if and when required Responsible business: Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel s or owner s policies and procedures and regulatory requirements. Develop awareness and reputation of the hotel and the brand in the local community. Perform other duties as assigned. Acting responsibly when working with hotel budget and expenses, seeking prior approval where required. Qualifications and requirements Bachelor s degree / higher education qualification / equivalent in marketing or related field, and three or four years experience in a hospitality or hotel sales and marketing setting or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Posted 3 weeks ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Senior Finance Associate Location: Bengaluru Reporting Line: Finance Controller Who are we? Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses. Mission Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs. Values: Built By Owners: We operate with an ownership mindset, driven by integrity and technology, to deliver exceptional experiences for real estate owners and guests. 1+1=3: We achieve more together through teamwork, perseverance, and flexibility, fostering excellence and continuous innovation. Always In Service: We prioritize empathy and excellence, ensuring every guest and real estate partner receives a seamless and memorable experience. Role Overview: Silkhaus is seeking a Senior Finance Associate to strengthen our financial operations and reporting processes. This role is ideal for a highly organized finance professional with a strong grasp of financial workflows, internal controls, and accounting standards. You will play a key role in ensuring accuracy, compliance, and operational excellence across our finance function. Key Responsibilities: Core Financial Operations Manage day-to-day finance operations including accounts receivable, accounts payable, reconciliations, and expense tracking. Ensure timely and accurate processing of financial transactions in line with internal policies. Collaborate with cross-functional teams to streamline financial workflows and support business operations. Month-End and Year-End Close Drive the monthly close process including preparation of journal entries, accruals, and general ledger reviews. Reconcile key accounts to ensure completeness and accuracy of financial records. Support internal and external audits by preparing necessary documentation and audit schedules. Accounting Standards and Compliance Ensure compliance with IFRS and internal accounting policies. Assist in maintaining and enhancing financial controls and procedures. Stay up to date with regulatory changes and help translate them into internal processes. Financial Reporting and Analysis Prepare and maintain monthly management reports and financial dashboards. Support budgeting, forecasting, and financial performance tracking. Assist in responding to investor and leadership reporting requirements. Skills and Qualifications: Qualified Chartered Accountant (preferred) or Bachelors/Master s degree in Finance or Accounting. 3 5 years of relevant experience, with a focus on financial operations and reporting. Strong working knowledge of accounting principles and IFRS. Experience with ERP systems (NetSuite preferred) and advanced Excel skills. High attention to detail, structured thinking, and ownership mindset. Strong interpersonal and communication skills. Preferred Skills: Experience with ERP systems (e.g., NetSuite) is advantageous. Knowledge of International Financial Reporting Standards (IFRS). Ability to thrive in a fast-paced, entrepreneurial environment. Why Join Silkhaus: At Silkhaus, we foster a culture of innovation, ownership, and growth. We offer opportunities to work with a diverse team of industry experts and access to cutting-edge technology in the real estate and hospitality sectors. Join us in revolutionizing global short-term rentals and advancing your career in finance with a forward-thinking company. Silkhaus is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Ahmedabad
Work from Office
Experience: 5+ years Are you looking for an opportunity to lead a talented engineering team in developing high-performance, scalable software solutions? This role emphasizes customer experience, innovation Roles & Responsibilities Your main responsibilities will include: Collaborating with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals and requirements Developing comprehensive project plans, timelines, and resource allocation, and managing project budgets to ensure successful project execution Leading project teams, coordinating activities, and assigning tasks to team members, ensuring adherence to project schedules and milestones Identifying project risks and developing mitigation strategies to minimize potential issues and ensure project success, involvement with coding as well whenever required. Communicating project progress, updates, and status reports to stakeholders and senior management, ensuring transparency and effective decision-making Managing changes to project scope, timelines, and requirements, and assessing their impact on project deliverables and resources Conducting regular project meetings and facilitating effective communication among team members and stakeholders Ensuring adherence to project management methodologies, best practices, and quality standards throughout the project lifecycle Monitoring and tracking project progress, identifying variances, and implementing corrective actions to keep projects on track Managing project documentation, including project plans, status reports, and documentation of project-related decisions and changes Prior product management experience especially SaaS or Tech Platforms Agile Methodology: having knowledge & apply agile methodology and integrated design thinking principles, ensuring flexibility and user-centric product development. Cross-Functional Collaboration: Orchestrate effective coordination with founders, stakeholders, and development teams, ensuring the seamless execution of strategic product initiatives. This role encompasses the end-to-end responsibility of building, maintaining, and scaling the technology platform, including the integration of advanced capabilities and AI-driven solutions. Key Requirements Degree in Computer Science, Engineering, or a related field Strong background in software engineering as well as prior experience in product management Prior experience in managing a product throughout its lifecycle Project management certification like PMP or similar certification added advantage Strong problem-solving and prioritization skills Full Name Phone Number Email Address Experience ( in years ) Notice Period (in days) Cover letter Upload Resume Send Message Uniting progressive minds to revolutionize the way news is accessed and debated. Join the conversation. Follow us Architecture Beauty Wellness Books Author Corporate Finance E-commerce Education Energy Entertainment Fintech FMCG Hospitality Investment Firms Real-Estate Retail Startups Sports Construction Fashion & Lifestyle Pharma Technology
Posted 3 weeks ago
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