Hiring For Telecom Voice @Pune Hinjwadi Fresher/Exp Call_Shruti

Greetings from KVC CONSULTANTS LTD.

HIRING FOR FRESHERS & EXPERIENCED IN LEADING ITES MNCs

INTERNATIONAL VOICE in Pune Location.

NOTE:-NEED EXCELLENT ENGLISH COMMUNICATION & NEED IMMEDIATE JOINERS

PROCESS 1- International Telecom Voice Process (VIMAN NAGAR)

ELIGIBLE-- UG/Grads both can apply

Fresher/Experienced both can apply.

SALARY - Upto RS 3.10- 3.70 LPA

5 DAYS WORKING /// 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

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PROCESS 2- International Voice Process (Hinjewadi)

GRADUATES/UNDERGRADUATES

SALARY UPTO RS 5.50 LPA (For 18+ months of Int Voice exp)

FOR FRESHERS (3.00 LPA )

5 DAYS WORKING/ 2 WEEK OFFS

CABS AVAILABLE +TA +PF /ROTATIONAL SHIFTS

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PROCESS 3- International Travel Process

GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.60 LPA

Min 6 months of Int Voice Exp Required.

5 DAYS WORKING/ 2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

• Customer Interaction

  :
• Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.

• Issue Resolution

  :
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

• Quality Assurance Compliance

  :
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure meet internal quality and performance metrics

• Performance Metrics

  :
• Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
• Continuously work towards improving personal and team performance through self-assessment and feedback.

• Handling Difficult Situations

  :
• Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
• Offer empathetic solutions, ensuring a positive customer experience despite challenges.

• Customer Relationship Building

  :
• Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention

Call or Whatsapp on below mentioned number's.

Shruti : 9821182649

Saloni :9628373762

Shivangi : 9628373764

KVC CONSULTANTS LTD

NO PLACEMENT CHARGES