Fraud Investigation Specialist @Gurgaon SAL UPTO 6LPA

Job Description

Greeting from KVC CONSULTANTS LTD Hiring for Leading ITES Company In Gurgaon for FRAUD INVESTIGATION SPECIALIST. Key Highlights: 1: Graduate with min 3 year experience in FRAUD INVESTIGATION 2: Salary upto 6 LPA 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred As a Fraud Investigation Specialist, the individual will act as a primary point of contact for customers impacted by fraudulent activity. Identify and monitor suspicious activities and potential fraud based on customer interactions and behavioral patterns. Conduct thorough investigations into reported fraud cases, ensuring timely and accurate resolution . KINDLY CALL OR DM -- WITH RESUME RIYA - 9628373761 SIMRAN - 9821182647 Key Responsibilities: Provide clear communication and reassurance to customers throughout the investigation process. Educate customers on fraud prevention techniques and secure financial practices. Collaborate with internal teams and external agencies to identify fraud patterns and strengthen prevention strategies. Document investigation findings and prepare detailed reports in compliance with company policies and financial regulations. Resolve customer complaints and queries within defined service levels and quality standards. Meet and exceed performance metrics including call quality, resolution time, and customer satisfaction scores.