392 Fraud Management Jobs

Designing and Coding Rules and Coding Rulesets Preparing Alert Workflows and Routing Policies Developing and carrying out tests on Actimize IFM/RB4 platform components Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5-7 years of experience in implementing NICE Actimize solutions for Fraud Management 5-7 years of experience in designing and implementing enterprise solutions using Java technologies Strong knowledge of UI development JSP, HTML Preferred technical and professional experience Strong knowledge of UI development JSP, HTML Experience of test-driven development with Junit Strong knowledge of web services WSDL Soap, Restful

Role & responsibilities 1. Carry out investigation in LAP (Loan Against Property) to identify fraud involved in the loan process to mitigate the risk 2. Candidate would be responsible for investigating suspected/fraud cases based on the various fraud triggers 3. Close all investigation cases within TAT 4. Manage and achieve monthly standard investigation target of cases 5. Qualitative approach of investigation by collecting all relevant evidence to support your investigation 6. Co-ordinate with various verticals within operation such as Sales 7. Adhering to compliances and guidelines during investigation Should be able to deal with situation to manage spike in volume with quality Preferred candidate profile 1. The candidate should be a graduate. 2. Candidates with 1-2 years of expertise in home loans/Lap and fraud investigation/risk management will be given preference. 3. Understanding of fraud and forensic investigations. 4. The ability to manage big volumes while meeting deliverables. 5. Coordinate with various verticals to conclude the investigation. 6. Communication skills and attention to detail.

Graduate with minimum 1 year exepreince in Fraud Analyst / Risk Management Good communication skills 24*7 shift TWO offs Blended process - Voice / Chat/ Mail Process Immediate Joiners 37K + Inc + 2500 TA Kalyani Nagar 8237076800 / 9226639337

Responsibilities: Conduct fraud investigations Manage fraud risks Provide exceptional customer service Monitor international banking transactions Implement fraud prevention strategies For more details call /what's app on 9890111238 Office cab/shuttle Health insurance Provident fund

* Urgent Hiring For Anti Money Laundering (AML)/KYC/Fraud Investigation * Experience- Minimum 1 year on paper exp as a AML Analyst ( EDD, CDD, Aml, PEP, EEIF) Shit- 24/7 ,9 hours ,RWO- 2 ,5 Days working Package - 4.25 Lpa HR Deeksha 7697428237 call Required Candidate profile 1 year of experience preferred in "Anti money laundering" field. Excellent verbal and written communication Problem-solving and time management skills Immediate Joiner

We are hiring for Aml/Fraud/Kyc Executives Graduate or undergraduate both can apply with 6 months experience in banking 5 days working 1 way cab location- Malad Immediate joining HR Arti 9522754537 Required Candidate profile Excellent communication is mandatory Banking, Fraud, Dispute, experience is mandatory

We are hiring for Aml Analyst Graduate or undergraduate both can apply with 6 months experience in Aml, Kyc, Fraud, CDD, EDD 5 days working 1 way cab location- Malad Immediate joining HR Arti 9522754537 Required Candidate profile Excellent verbal and written communication is required AML, Kyc, Fraud, EDD, CDD experience is mandatory

Greetings from The Job Factory.....! Hiring for Fraud Investigation Profile & Transaction Monitoring / Chargeback / AML / KYB&KYC / Work from Office / Salary Max-7lpa For More Details Call : HR smitha @ 9880964847 (Call or Whatsapp) Email id : smitha@thejobfactory.co.in Minimum 2 year exp and above in fraud investigator or Transaction Monitoring 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Key Responsibilities: (Transaction Monitoring) Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Roles & Responsibilities: (Fraud Investigation) Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Required docs: Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & pay slips Regards, Smitha HR TEAM

Key Responsibilities: 1. MIS Management and Process Implementation: - Oversee the management of Management Information Systems (MIS) and ensure timely reporting. - Establish and implement processes for periodic vendor report audits. 2. Sampling Activity and Fraud Prevention: - Manage daily sampling activities to detect and prevent fraud. - Provide training to the team on efficient use of sampling triggers and fraud prevention procedures. 3. Vendor Management: - Analyze vendor reports, monitor quality, and conduct periodic vendor reviews and visits. - Identify and empanel vendors to control Turnaround Time (TAT) and ensure good quality. 4. Cost Management and Vendor Billing: - Ensure cost-effective management of RCU activities. - Oversee the processing of vendor bills within the specified TAT. 5. Training and Awareness: - Provide training on RCU triggers, known frauds, and RCU awareness to RCU vendors. - Conduct branch visits and vendor reviews to ensure compliance and effectiveness. 6. Investigation and Fraud Loss Management: - Investigate suspected cases of fraud and report findings. - Ensure that fraud losses do not exceed the specified percentage of total books. 7. Policy Review and Innovation: - Review and update RCU policies and procedures based on fraud trends, digital solutions, and regulatory requirements. - Innovate and implement new controls in RCU systems and processes.

KEY RESPONSIBILITIES: Supervise daily operations of all branches within the region. Ensure adherence to organizational policies, procedures, and regulatory guidelines. Monitor key performance indicators (KPIs) such as client outreach, loan disbursement, repayment rates, and portfolio quality. Team Leadership and Staff Development Manage and support Branch Managers and field staff. Conduct regular training, performance evaluations, and mentoring. Ensure that teams are motivated, productive, and aligned with company goals. Business Development Drive growth through client acquisition, retention strategies, and new product rollouts. Identify new market opportunities and expand the branch network if required. Strengthen community relationships and ensure client satisfaction. Portfolio and Credit Risk Management Ensure healthy loan portfolio quality by tracking delinquency and PAR (Portfolio at Risk). Implement credit risk control measures and loan recovery strategies. Review and approve high-value loan applications as per authority limits. Compliance and Reporting Ensure all branches comply with internal audit requirements, regulatory standards, and legal norms. Prepare and present regular reports on regional performance to senior management. Handle inspections and audits efficiently. Financial Oversight Monitor regional budgets, operating costs, and profitability. Support financial planning and analysis for the region. Customer Relationship and Community Engagement Promote customer-centric service delivery. Address customer grievances and feedback. Foster partnerships with local organizations and authorities. Preferred candidate profile 1. Candidate should be from Microfinance and NBFC Background. 2. Age 30 to 42 years & Min graduation and above. 3. Fluency in the local language.(CANDIDATE WITH WHO KNOWS LOCAL LANGUAGES WILL GET PREFERENCE) 4. Willing to relocate as per company's policy. 5. Team player. Attitude and willing to work for the poor and for society. 6. 2-Wheelers (Motor Cycle) with Valid License and Android Phone (ATLEAST 4G CONNECTION). Perks and benefits 1. Mess Allowance. 2. Free Lodging in company-provided accommodation. 3. State Allowance During Transfer to other states 4. PF, ESI, Gratuity & Incentive. 5. Insurance : Rs 10 Lakhs ( Death Benefit as per norms ) 6. Fuel Allowance 7. Free medical consultation 8. Will get casual leave, earned leave and sick leave after completion of probation period.

Graduate with minimum 1 year exepreince in Fraud Analyst / Risk Management Good communication skills 24*7 shift TWO offs Blended process - Voice / Chat/ Mail Process Immediate Joiners 37K + Inc + 2500 TA Kalyani Nagar 90490 73144 / 9226639337

Designing and Coding Rules and Coding Rulesets Preparing Alert Workflows and Routing Policies Developing and carrying out tests on Actimize IFM/RB4 platform components Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2-3 years of experience in implementing NICE Actimize solutions for Fraud Management 2-3 years of experience in designing and implementing enterprise solutions using Java technologies Strong knowledge of UI development JSP, HTML Preferred technical and professional experience Strong knowledge of UI development JSP, HTML Experience of test-driven development with Junit Strong knowledge of web services WSDL Soap, Restful

We are hiring for Aml Analyst Graduate or undergraduate both can apply with 6 months experience in Aml, Kyc, Fraud, CDD, EDD 5 days working 1 way cab location- Malad Immediate joining Required Candidate profile Excellent verbal and written communication is required AML, Kyc, Fraud, EDD, CDD experience is mandatory

Job Description: Job Title Fraud Surveillance Analyst Location- Chennai Exp- 3-7 Years There are 2 shifts 7 AM-4 PM and 2 PM-11 PM 1 weekend in a month they must support, and it will be a full night shift and the timings will be 10 PM-7 AM. The Purpose of This Role The Fraud Detection Operations group within Fidelity’s Fraud Risk and Control department [FRC] plays a vital role in helping the firm prevent, detect, and respond to incidents which could pose significant financial risk to the firm. As a Fraud Surveillance Analyst, you will be responsible for analyzing fraud alerts for all lines of business generated through proprietary and commercial surveillance applications. Working collaboratively in a team environment with other surveillance personnel is paramount in this role. The Value You Deliver Protecting our clients and the firm from losses resulting from fraudulent activity Ensuring timely and accurate analysis within Fraud Surveillance detection systems Communicating your findings to management and colleagues Conducting and coordinating research requests as needed Developing positive relationships with internal and external business partners The Skills that are Key to this role Technical / Behavioral Experience in fraud investigations, or fraud operations in financial institutions, workplace savings, retail, and institutional businesses. Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools Critical thinking and analytical decision-making skills to assess situations and take appropriate actions Solid attention to detail, collaborative and ability to multi-task and adapt quickly in a fast-paced environment. Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented with a passion to deliver exceptional service to customers. Have strong organizational skills related to handling multiple tasks/resources at a time and meeting deadlines. Demonstrable ability to assess processes, identify developing trends, and communicate findings Proficient knowledge in Microsoft Office and Excel The Skills that are Good To Have for this role Your excellent verbal and written communication skills and ability to thrive in a cross-site team setting Your ability to work effectively in a team environment with both technical and non-technical people How Your Work Impacts the Organization Fraud Surveillance Analysts play a vital part in protecting Fidelity’s customers and our reputation. Tens of thousands of transactions occur daily across all of Fidelity. As a Fraud Surveillance Analyst, you work on the front lines, monitoring for evidence or signs that a customer committed fraud, that a person gained unauthorized access to a client’s accounts or opened a new account using a stolen identity. To accomplish this, you analyze data from internal proprietary fraud systems and business applications. You also work closely with other teams across Fidelity. You play a critical role in protecting Fidelity and its customers. The Expertise We’re Looking For Minimum of 3-5 years of experience in financial services or related industries Preferably Bachelor's Degree in Finance, Banking and/or others Experience working in the Fraud Detection or Investigations space within Financial Services industry Company Overview Fidelity Investments is one of the world's largest providers of financial services. Headquartered in Boston, US, Fidelity's goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity employs 45,000 associates who are focused on the long-term success of our customers. FMR (Fidelity Management & Research) India is the Global Inhouse Center of Fidelity Investments. Headquartered at Bangalore, where operations commenced in 2003, FMR India has another fully-functional unit at Chennai. To know more visit : FMR India Location : Chennai Shift timings : Rotational shifts between 7am – 11pm (including at least 1 weekend support) Category: Information Technology

Greetings from The Job Factory.....! Hiring for Fraud Investigation Profile & Transaction Monitoring / Chargeback / AML / KYB&KYC / Work from Office / Salary Max-7lpa Minimum 2 year exp and above in fraud investigator or Transaction Monitoring 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Key Responsibilities: (Transaction Monitoring) Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Roles & Responsibilities: (Fraud Investigation) Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Required docs: Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips For More Details Call : HR Sameera@ 9900975043(Call or whatsapp ) Email ID : sameera@thejobfactory.co.in

We are hiring for Aml Analyst Graduate or undergraduate both can apply with 6 months experience in Aml, Kyc, Fraud, CDD, EDD 5 days working 1 way cab location- Malad Immediate joining HR Himanshu 6232535322 Required Candidate profile Excellent verbal or written communication AML, Kyc, Fraud, EDD, CDD experience is mandatory or Banking experience is mandatory

Position: Manager - Revenue Assurance Business: Property and Asset management, Mumbai Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Data custodian & controller Trend analysis and aligning with account management team Technology Tools incl Helpdesk Trending and Analytics Deliver output files for reports and dashboards Sign off on data roadworthiness Facilitate Reporting on compliances Seek and collate data for analytics Generate MIS and reports as management requirement Predictive reporting Work with finance on budget targets Cross verification of data as per agreed TOR time to time Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports. Custodian of all Site team statutory compliances , their documentation and records Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents Building statutory compliances are to be tracked for expiration and renewals All documentation recording to be ensured on shared folders related to compliance Site details: You will be working at commercial site which is located at Gurgaon. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Sound like you Here is what were looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Greetings from The Job Factory.....! Hiring for Fraud Investigation Profile & Transaction Monitoring / Chargeback / AML / KYB&KYC / Work from Office / Salary Max-7lpa Minimum 2 year exp and above in fraud investigator or Transaction Monitoring 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Key Responsibilities: (Transaction Monitoring) Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Roles & Responsibilities: (Fraud Investigation) Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Required docs: Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips For More Details Call : HR Gayathri@ 9538878905(Call or whatsapp ) Email ID : gayathri@thejobfactory.co.in

Team Leader For E- Commerce Customer Service with Experience in RISK & Fraud Prevention: 4+ Years Of Exp with Minimum 1 Year of Experience As A Team Leader In Inbound Voice Process, Where Managed Inbound Customer, RISK & Fraud in E- Commerce Process Required Candidate profile Key Skills: .Managed Teams AHT, Attrition, Shrinkage, SAL .Must have Managed Fraud & RISK Have managed Team Of Inbound Voice Customer Service With RISK & Fraud Prevention in E- Commerce Process

Job Title: Credit Card Dispute Resolution Analyst Locations: Offshore - Mumbai | Bangalore | Chennai | Pune (Onsite presence required in gulf countries on a need basis) Experience Required: 5 to 10 Years No. of Openings: 03 Salary Range: 10 LPA to 25 LPA (based on experience and expertise) About the Role: We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations. You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, and minimizing financial exposure due to fraud or transactional errors. Key Responsibilities: Investigate and resolve credit card disputes raised by customers across various transaction types Review chargebacks, representment documents, and fraud claims to determine resolution paths Ensure end-to-end dispute lifecycle is managed within regulatory and scheme (Visa/Mastercard) timelines Liaise with merchants, acquiring banks, and internal stakeholders for documentation and case resolution Maintain compliance with card network regulations (Visa, Mastercard, AMEX, etc.) and company policies Analyze dispute trends and provide insights to improve processes and reduce losses Respond to customer escalations and ensure high-quality service and resolution Prepare accurate documentation, reporting, and audit trails for each case Required Skills & Qualifications: 5-10 years of experience in credit card disputes, chargebacks, or fraud claims Deep understanding of chargeback rules (Visa, Mastercard, RuPay, AMEX) Hands-on experience with dispute resolution platforms and case management tools Strong knowledge of credit card operations, transaction lifecycle, and payment systems Familiarity with fraud types and customer authorization verification Ability to read and analyze transaction logs, receipts, and merchant communications. Business Verticals: =============== - Banking and Financial Services Industry (BFSI) - Insurance - Telecom - Oil & Gas - Utilities - Healthcare - Supply Chain / Logistics Job REF Code: CCDRA_0925 Email ID: spectrumconsulting1985@gmail.com Please Email Your CV with Job REF Code [ CCDRA_0925 ] as subject

Job Title: Credit Card Fraud Detection Analyst Locations: Mumbai | Bangalore | Chennai (Onsite presence required in gulf countries on a need basis) Experience Required: 5 to 10 Years No. of Openings : 03 Salary Range: 10 LPA to 25 LPA (based on experience and expertise) About the Role: We are seeking experienced and analytical Credit Card Fraud Detection Analysts to join our Risk & Fraud Analytics team. In this role, you will be responsible for detecting, investigating, and mitigating fraudulent activities in real time, using advanced data analytics and fraud prevention tools. This is a high-impact position requiring a keen eye for detail, deep understanding of transaction behavior, and hands-on experience with fraud detection systems. If you are passionate about fighting financial crime using data, we want to hear from you. Key Responsibilities Lead end-to-end fraud detection and investigation efforts using advanced analytics and fraud management tools Design and implement fraud detection models using machine learning and statistical techniques to reduce false positives Monitor real-time transactions for unusual patterns and trigger appropriate alerts and interventions Analyze large volumes of transaction data to uncover emerging fraud trends and behavioral anomalies Develop and fine-tune rule-based fraud detection strategies in platforms like Actimize, Falcon, or SAS Collaborate with risk, compliance, and operations teams to escalate and resolve fraud cases promptly Conduct root cause analysis on confirmed fraud incidents to improve prevention controls Generate detailed reports and dashboards on fraud metrics, trends, and KPIs for leadership and compliance teams Ensure compliance with regulatory guidelines such as RBI, PCI-DSS, and other financial fraud frameworks Mentor junior analysts, share best practices, and contribute to building a robust fraud detection framework. Required Skills & Qualifications: 5 -10 years of experience in credit card fraud detection, risk analytics, or fraud operations Strong hands-on experience with fraud detection platforms (e.g., Actimize, Falcon, SAS FM) Proficiency in SQL for data extraction and analysis Working knowledge of Python or R for fraud modeling and anomaly detection Experience building or refining rule-based detection systems Familiarity with machine learning techniques used in fraud analytics Strong analytical thinking and pattern recognition abilities Experience with chargeback analysis and dispute resolution processes. Business Verticals: =============== - Banking and Financial Services Industry (BFSI) - Insurance - Telecom - Oil & Gas - Utilities - Healthcare - Supply Chain / Logistics Job REF Code: CCFDA_0925 Email ID: spectrumconsulting1985@gmail.com Please Email Your CV with Job REF Code [ CCFDA_0925 ] as subject

Amplifi Capital (U.K.) Limited is a consumer lending platform specializing in providing unsecured personal loans to near prime consumers. Our mission is to offer accessible financial solutions to address the challenges faced by individuals seeking credit from traditional high street banks. Situated in Noida, Uttar Pradesh, Gojoko is our fintech platform customized for Credit Unions. This platform integrates leading software suppliers such as Mambu, Modulr, ADP, AWS, and others to offer a comprehensive range of savings and loan services. In addition to Gojoko, we have introduced ReevoMoney, a consumer-facing brand that delivers innovative financial solutions to a broader customer base. At Gojoko Technologies, people are our top priority, from customer engagement to recruitment processes. We are constantly growing our team with exceptional talent as we embark on an exciting journey of expansion. As a Credit Risk Analyst at Amplifi, you will directly report to the Credit Portfolio Risk Head. Your primary responsibility will involve contributing to the company's growth objectives while ensuring control over delinquencies, defaults, and overall risk management. **Responsibilities:** - Perform data analysis to support business objectives - Collaborate with cross-functional teams to integrate new data sources and insights into credit and lending strategies - Define the analytical agenda to align with business goals - Conduct in-depth analysis to enhance portfolio efficiency and customer outcomes - Develop credit risk strategies and decision models for lending products - Present findings and recommendations to senior management **Requirements:** The ideal candidate should possess the following qualities: - Proficient in data analysis and interpretation - Strong communication skills and team player mentality - Ability to derive insights from data and drive business impact - Self-motivated with a proactive approach - Willingness to be hands-on and take ownership of tasks - Excellent stakeholder management abilities - Enthusiasm for working in a fast-paced environment with a focus on personal loans To excel in this role, candidates should: - Hold a degree in a quantitative field from a reputable institution - Have 4+ years of experience in analytics or data science - Demonstrate proficiency in coding and data manipulation using SQL, SAS, or Python - Possess knowledge of statistical techniques and credit risk modeling - Exhibit familiarity with credit risk drivers in retail banking - Show experience in digital products and Agile project methodology **Benefits:** - Competitive salary - 25 days of annual leave - Gratuity benefits - Medical insurance coverage - Subsidized taxi fares - Flexible work-from-home policy (1 day per week) Join us at Amplifi Capital to leverage your analytical skills and contribute to our dynamic team focused on revolutionizing the lending landscape in the UK.,

Job Title: Senior Customer Service Representative Location: Bangalore Department: ITES Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager @ Vidya @ 9686682465 / 7760984460 / 9686682466 / 9686454871 / 7022984418 / 7259027282

Fraud Investigation Immediate joiners only Min 2 years exp in fraud investigation 5 days work 2 week off Bangalore location only US rotational shift&off 1 way cab Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Greetings from The Job Factory.....! Hiring for Fraud Investigation Profile & Transaction Monitoring / Chargeback / AML / KYB&KYC / Work from Office / Salary Max-7lpa Minimum 2 year exp and above in fraud investigator or Transaction Monitoring 5 days work 2 week off US Rotational shift & off 1 way transport Bangalore location only Immediate Joiners only Key Responsibilities: (Transaction Monitoring) Conduct transaction monitoring to identify unusual patterns and potential fraudulent activities. Perform KYB checks to verify business client authenticity and mitigate risk. Analyze and review alerts generated by transaction monitoring systems. Conduct investigations on suspicious activities and escalate cases as necessary. Ensure compliance with regulatory requirements and internal policies. Prepare and submit periodic reports on monitoring activities. Collaborate with the compliance team to enhance existing processes and controls. Roles & Responsibilities: (Fraud Investigation) Identifying, investigating, and preventing fraudulent activities Tracking down individuals involved in illegal or suspicious activities and interviewing them. The case documentation should be carefully examined to understand the history of the suspects violations and to retain the information necessary for future references. Examining various documents like victim testimonies and financial records to find out whether the fraud occurred Prepare reports that clearly state the investigations and evidence Identifying any possible threats to the company and taking appropriate actions to avoid them promptly. Doing background checks, employee investigations, and asset searches on suspected individuals. Required docs: Aadhar card, Pan card, Educational Documents, Previous organization offer letter/ Relieving letter or resignation acceptance mail if quit recently & payslips For More Details Call : HR Gayathri@ 9538878905(Call or whatsapp ) Email ID : gayathri@thejobfactory.co.in