Viman Nagar/Magarpatta/Hinjewadi International Customer Support

Greetings from KVC CONSULTANTS LTD

HIRING FOR LEADING ITES MNCs - INTERNATIONAL Voice/Non-Voice / Blended in Pune Location.

NOTE:-

• NEED EXCELLENT ENGLISH COMMUNICATION

• NEED IMMEDIATE JOINERS

• NEED MINIMUM 6 MONTHS OF EXPERIENCE

International Non -Voice Process (CHAT) (HINJEWADI)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.8 LPA

5 DAYS WORKING

2 WEEK OFFS

BOTH WAY CAB AVAILABLE

ROTATIONAL SHIFTS

International Voice Process (HINJEWADI)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.9 LPA

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

International backend Process cum Customer support (HINJEWADI)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.8 LPA

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

ROTATIONAL SHIFTS

International Blended Process (Magarpatta)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 5-6 LPA for 1+ years of experience

SALARY UPT0 RS 3-3.5 LPA for freshers

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

NIGHT SHIFT

International Voice Process (Magarpatta)

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 5-6.5 LPA for 1+ years of experience

SALARY UPT0 RS 3-3.5 LPA for freshers

5 DAYS WORKING-- 2 WEEK OFFS

Both WAY CAB AVAILABLE

International Non -Voice Process(Viman Nagar )

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 4.5LPA

5 DAYS WORKING-

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Voice Process(Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES

SALARY UPTO RS 5-6 LPA

5 DAYS WORKING

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

International Voice/Non Voice Process(Viman Nagar )

NEED EXCELLENT COMMUNICATION

ELIGIBLE-- GRADUATES/UNDERGRADUATES FRESHERS

SALARY UPTO RS 3-4 lpa

5 DAYS WORKING

2 WEEK OFFS

ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS

ROLES AND RESPONSIBILITIES

• Interaction:Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
• Address customer concerns and provide relevant solutions, ensuring satisfaction.
• Identify customer problems or concerns and offer timely and effective solutions.
• Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
• Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
• Ensure meet internal quality and performance metrics
• Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
• Continuously work towards improving personal and team performance through self-assessment and feedback.
• Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
• Offer empathetic solutions, ensuring a positive customer experience despite challenges.
• Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

Note:- This is a WFO Profile and Candidate should be comfortable working for Pune.

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE WITH OUR RESUME .

AREESHA-9628373763

VANSHIKA-9628373762

DIVYA-9821182650

SIYA-7565006262