Process Associate - International Customer Support

Greetings from KVC CONSULTANTS LTD.

HIRING FOR LEADING ITES MNCs - INT Voice roles for Bangalore --

Candidates residing in Bangalore & Pune may apply for the same.& outstation candidates need to relocate to Bangalore & Pune

NOTE:-

NEED EXCELLENT ENGLISH COMMUNICATION

NEED IMMEDIATE JOINERS

ONLY GRADUATES WITH REGULAR DEGREE ARE ELIGIBLE

International Customer Support Voice.

Eligible - Freshers with Graduation degree

Salary- upto Rs 4.5- . for freshers Candidates .

Salary- Rs 5.75 LPA for 1 year plus Exp Candidates .

5 days working / Cabs available / rotational shifts

Location: PUNE (Hinjewadi), BANGALORE ( Electronic City)

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Roles and Responsibilities in an International Voice Process BPO

Customer Interaction:

Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner.

Address customer concerns and provide relevant solutions, ensuring satisfaction.

Issue Resolution:

Identify customer problems or concerns and offer timely and effective solutions.

Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.

Adherence to Scripts:

Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions.

Adapt communication style to fit the customers needs while maintaining service standards.

Quality Assurance Compliance:

Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.

Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.).

Performance Metrics:

Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).

Continuously work towards improving personal and team performance through self-assessment and feedback.

Handling Difficult Situations:

Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.

Offer empathetic solutions, ensuring a positive customer experience despite challenges.

Customer Relationship Building:

Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.

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FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS-

or WA with resume and profile interested & location .

Mehbish-- 9628373764

Fareha-- 8528371817

Laiba khan-- 9654201996

Yagvanshi-- 9821182648

Laiba Fatima-- 7317049319

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