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As a Virtualization Engineer specializing in VMware virtualization technology, Compute Hardware, and Public Cloud, you will play a crucial role in the installation, support, and business continuity of virtualization server technologies globally. Your responsibilities will include administration, maintenance, configuration, and ongoing support of Virtual infrastructure. You will also be involved in supporting administration, maintenance, and configuration of Cisco Unified Computing System (UCS), HP, and Dell Blade Server infrastructures. Additionally, you will handle the installation, configuration, and maintenance of VMware vSphere technologies such as vCenter and ESXi. Your expertise will be crucial in implementing and administering VMware hosting environments and providing basic support, administration, configuration, and maintenance of Cloud assets in AWS and Azure. You must be prepared to resolve complex enterprise system hardware and hypervisor problems, collaborating with peer teams and vendors to coordinate solutions. In this role, you will be required to analyze system requirements in response to projects and resource management, recommending actions for performance tuning and capacity planning of existing systems. Developing and maintaining installation and configuration procedures will be part of your responsibilities. You will also be expected to manage ticket requests in the Virtualization Queue from the Service Desk Helpdesk system and follow Change Management guidelines for implementing upgrades or operational changes. Your additional responsibilities will involve virtualization system administrator experience, preferably in mid-Large Enterprise Level Data Centers. You should possess solid System Administration skills in VMware and Windows server, with experience supporting Vcenter/ESXi, including installation, implementation, performance monitoring, optimization, and troubleshooting. A good understanding of HA, VMotion, and DRS Cluster environment is essential, along with basic Storage configuring of DataStores, RDMs, Storage policies, etc. Hands-on experience in diagnostics & troubleshooting of ESXi server environment, bare metal virtualization (P2V), and Virtual machine to Virtual Machine (V2V) will be required. Furthermore, familiarity with Cloud technologies (AWS/Azure), VMWare vSphere Power CLI Scripting and automation, and experience in configuration and troubleshooting of vSphere replication, vRealize Automation, Orchestration, SRM, and NSX will be advantageous. Basic understanding of Storage protocols, including NFS, iSCSI, Fiber Channel, SMB, Kubernetes/Tanzu, containers, Linux server products, and MS Windows server products is also desired. To qualify for this role, you must hold a Bachelor's degree and have a minimum of 5+ years of progressively responsible experience in related roles. Preferred certifications include VCP. Excellent customer service skills, strong written and oral communication skills, the ability to work well in a collaborative environment, and excellent organization, problem-solving, analytical, and multitasking skills are essential for this position. You should be able to work both independently and in a team environment effectively.,

The Network and Security Engineer role requires an Undergraduate degree (BE or similar UG qualification) as a mandatory educational qualification. As a Network and Security Engineer, you will provide primary Level-3 support for Incidents, Change, and request tickets by troubleshooting and analyzing across Network & Security platforms. Your key primary skill will be Routing and Switching, with experience preferably across all Routing Protocols and experience in Cisco/HP/Aruba devices as a preference. You should also have Security experience in Firewalls, IPS, IDS, and Proxy. Your responsibilities will include understanding vertical domain SOPs and managing the environment as per defined SOPs. You will coordinate with OEM for product-related fixes, ensure high uptime, and standardization of configuration in devices. Conducting periodic Failover testing, executing corrective actions as needed for high infrastructure uptime to support the business is also a part of your role. You will train, supervise, and guide the L1 & L2 Engineers in the team and drive New Technology Learning & Adoption within the team. Supporting and implementing policies, Log and Data analysis, Configurations, and Action of critical alerts from SOC along with analysis and quick remediation will be your daily tasks. You will also be responsible for updating network diagrams as per the landscape changes with new devices & technologies. Working in a 24X7 environment in rotational shifts to support operations is required for this role. Skills Required: Network security Experts Industry Type: ITES/BPO/KPO Functional Area: IT-Software Employment Type: Full Time, Permanent Role Category: Leadership - Information Technology Key Skills: NETSPOKE, PROXY, WAF, EMAIL SECURITY GATEWAY, PALO ALTO Other Information: Job Code: GO/JC/20055/2024 Recruiter Name: Kathiravan,

The role of Senior Virtualization Engineer requires expertise in VMware virtualization technology, Compute Hardware, and Public Cloud. As a candidate in this role, you must possess advanced skills in the installation, configuration, support, troubleshooting, and business continuity for virtualization server technologies on a global scale. Your advanced hardware knowledge should cover various hardware platforms and bare metal technologies. Your expertise should also extend to the installation, troubleshooting, and support of various Server Operating Systems, with the ability to support a Global 24x7 operation. Your responsibilities will include the installation, maintenance, configuration, and ongoing support of Virtual infrastructure. You will be expected to provide advanced support, administration, maintenance, and configuration of Cisco Unified Computing System (UCS), HP, and Dell Blade Server infrastructures. Expertise in the installation, configuration, and maintenance of VMWare vSphere technologies such as vCenter and ESXi is crucial. You will also be responsible for implementing and administering VMWare hosting environments, as well as supporting, configuring, and maintaining Cloud assets in AWS and Azure. In this role, you will need to resolve complex enterprise system hardware and hypervisor problems by collaborating with peer teams and vendors to coordinate solutions. You will analyze system requirements, recommend actions for performance tuning, and assist in capacity planning of existing systems. Developing and maintaining installation and configuration procedures, coordinating support escalation communication, and managing ticket requests in the Virtualization Queue will also be part of your responsibilities. Additional responsibilities include having experience in virtualization system engineering in mid to large Enterprise Level Data Centers. You should possess solid System Engineering skills in VMware and Windows server, with expertise in supporting Vcenter and ESXi. Configuration experience in HA, Vmotion, and DRS Cluster environment, as well as advanced Storage configuring and diagnostics & troubleshooting of ESXi server environment, are essential. Experience in Disaster Recovery methodologies, VMware Horizon, Cloud technologies, VMWare vSphere Power CLI Scripting, and automation is preferred. Advanced knowledge in configuration and troubleshooting of vSphere replication, vRealize Automation, Orchestration, SRM, and NSX is considered an added advantage. Familiarity with Storage protocols, Kubernetes/Tanzu, containers, MS Window server products, Linux server products, and IP-related protocols is also required. Qualifications: - Bachelor's degree required Minimum Experience Requirements: - 7+ years of progressively responsible experience in related roles Other Requirements: - Preferred certifications required: VCAP - Excellent customer service skills - Strong written and oral communication skills - Ability to work well in a collaborative environment - Excellent organization, problem-solving, analytical, and multitasking skills,

You will be responsible for managing and owning support tickets related to existing customer services, as well as collaborating closely with 3rd level engineers for internal escalation points. Your key responsibilities will include troubleshooting technical faults, communicating regularly with customers, managing support tickets effectively, and documenting customer solutions using OSS System, Visio documentation, and technical summaries. Additionally, you will provide resources to the solution delivery team to support the configuration and implementation of new customer projects. In this role, you will work in a technical environment that involves switching technologies like Cisco, Meraki, Aruba, HP, Dell, Juniper, wireless technologies including Cisco, Meraki, Aruba, security technologies like Palo Alto, Prisma, Fortinet, Cisco ASA, SD-WAN technologies such as Citrix, Viptela, Meraki, Fortinet, Nuage, and other Cisco networking technologies like Cisco NAC ISE, SD-A/DNAC, DOT1x, and Cisco Nexus series. To be successful in this position, you should have at least 10 years of experience in a related field, knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level, familiarity with layer 2 switching protocols (STP, Dot1Q, QinQ, VPLS), layer 3 routing protocols (BGP, OSPF, EIGRP, HSRP, VRRP), and excellent verbal and written communication skills. You should also have a flexible approach to work, the ability to work effectively under pressure, work well in a team with little supervision, and a strong customer service focus. Additionally, being responsible, willing to take ownership, eager to learn and develop technical skills, and maintaining a positive and professional attitude are important attributes. Desirable knowledge and experience for this role include CCNA, CCNP, and/or JNCIS certifications, experience with Unix based operating systems, programming and scripting experience (Python, bash scripting), Juniper platform configuration experience (SRX and EX series), firewall configuration experience with Fortigate, Palo Alto, Cisco ASA, experience with Alcatel SR & ESS, and familiarity with networking test tools like Wireshark. Remote work options are available if the shift falls during the night.,

You should have good knowledge of Intel, Dell, HP, Lenovo, and Huawei servers. Experience in datacenter operations including server mounting and unmounting from racks. Proficiency in hardware RAID setup and disk partitioning on RAID. Familiarity with firmware updates for Intel, HP, Dell, Lenovo servers, SSDs, and NVMe drives. Skilled in fault finding and part replacement such as motherboard, SMPS, NIC cards, and RAID cards. Hands-on experience in server assembly and hardware replacements. Knowledge of server hardware and desktop support. Proficient in Windows and Linux server installations. Capable of systems and software troubleshooting. Strong understanding of IPv4 public IPs, private IPs, and subnetting. Expertise in Linux static IP assignment and package installations. Ability to manage services in Linux including starting, stopping, and reloading. Familiarity with SSH, Putty, and RDP tools.,

You will be part of the AI/HPC engineering team specializing in platform standardization initiatives, innovation, testing, and optimization of various AI technologies. Your role will involve installation, administration, troubleshooting, and analytical skills in technology stacks such as Linux, Kubernetes, SLUM, Nvidia BCM, and open-source infrastructure tools like Ansible and scripting. As a qualified candidate with a B.E/B.Tech degree and over 7+ years of experience in the IT Infrastructure industry, including 7 to 8 years in HPC and/or AI technology, you should possess a strong knowledge of scripting and Linux, with a minimum of 2 years in Kubernetes. Your responsibilities will include managing, installing, configuring, deploying, troubleshooting, and administrating open-source HPC software like BCM, SLUM, Ansible, and ELK. Additionally, you should have a good grasp of Linux OS with scripting, knowledge in BCM, Nvidia GPU, and Cuda, and experience with Ansible playbook and managing HPC environments. Exposure to Python scripting and familiarity with at least one of the LLM/Generative AI and GPU offerings on public clouds such as AWS, Azure, or Google Cloud will be beneficial. You should also have experience in using DevOps tools for deploying and managing tools like Jenkins, Git, SonarQube, Bugzilla, and Harbor Registry. It would be advantageous if you have knowledge in networking concepts like VLAN, VXLAN, InfiniBand, IP Subnetting, routing, and firewall, as well as in storage technologies such as DDN, Parallel FS, object storage, and NFS. Familiarity with infrastructure components like HP/Dell rack servers and GPU, and management/monitoring tools like Zabbix, Promotus Grafana, and SNow will also be valued.,

Roles and Responsibilities HI WARM GREETING FROM RIVERA MANPOWER SERVICES Huge openings for Claims process in top MNC's Hurry up book the interview slots. For further details please contact below given numbers CHETHANA @ 7829336034 We are hiring for Customer support profile / semi voice / international voice / voice process. Openings available: Process Name: Customer Support Analyst Shift Timings: Day Shift & Fixed off Work Location : Bangalore Salary Package : 5.75LPA Rounds of Interviews : HR round / Voice & Accent / Manager Round Graduate Qualifications : Any Graduates/Postgraduates Experience Needed : Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply. PLEASE FORWARD YOUR CV TO :- rivera.chethana@gmail.com Perks and Benefits shift allowances+free cab

MEGA Walk-In Drive Alert in Kolkata! Join us for a walk-in drive from 28th July - 7th August for an International Voice & Non Voice Process (Customer Support) at HBR For Further Details Please Connect our Recruitment Team : Call/WhatsApp 9831388551 6290365641 9163003740 9147047910 Job Role: Process Associate International Voice & Non Voice Process Inland Salary - 20K - 40K + Bonus & Incentive For More Details you can connect with our recruitment team For Any Escalation : 9674757948 (WhatsApp Only) Shift: Evening Night shift & Rotational Shift On-Site (WFO) Notice Period: Immediate joiners only Education: Graduation/ Under graduation / Post Graduation Candidate should have Excellent Communication Skills Experience: Freshers Please be aware that current full-time students are not eligible for this opportunity. Remember to bring all necessary documents, your updated resume, and Original Aadhar Card. Don't miss this chance to join our team! Location: HBR DN2, Signet Tower Unit 804 College More Sector V Kolkata 700091 https://share.google/sY1GXaf4wxk1aIzSj

MEGA Walk-In Drive Alert in Kolkata! Interview Venue: Human Before Resource Private Limited DN2, Signet Tower, Unit 804 8th Floor College More Saltlake Sector V Kolkata - 700091 Job Role: Process Associate International Non Voice Process Inland Salary - 20K - 35K + Bonus & Incentive For More Details you can connect with our recruitment team 9147047911 9147047910 9163003740 9831388551 6290365641 Escalation : 9674757948 (WhatsApp Only) Shift: Evening Night shift & Rotational Shift On-Site (WFO) Notice Period: Immediate joiners only Education: Graduation/ Under graduation / Post Graduation Candidate should have Excellent Communication Skills Experience: Freshers Please be aware that current full-time students are not eligible for this opportunity. Remember to bring all necessary documents, your updated resume, and Original Aadhar Card. Don't miss this chance to join our team! Human Before Resource Private Limited DN2, Signet Tower, Unit 804 8th Floor College More Saltlake Sector V Kolkata - 700091

You will be joining a team at AHEAD that is dedicated to building platforms for digital business by leveraging cloud infrastructure, automation, analytics, and software delivery to drive digital transformation for enterprises. At AHEAD, we are committed to fostering a culture of inclusivity, where all voices are valued, respected, and heard. We aim to provide an environment that empowers individuals to contribute their perspectives, drive change, and shape the culture at AHEAD. We welcome candidates who can bring diverse ideas and viewpoints to enrich our organization. Key Responsibilities: - Coordinate the placement of orders with IT hardware vendors such as Cisco, HP, Dell, Palo Alto, Aruba, and others. - Ensure timely processing of all orders listed in the Procurement Queue Report by the end of each day. - Manage procurement for third-party vendor requirements, ensuring adherence to procurement policies and meeting customer expectations. - Verify the accuracy of vendor teams, vendor accounts, and purchasing paths when placing orders. - Collaborate with vendors and internal teams to confirm order acknowledgments and oversee the process until delivery/shipping. - Respond promptly to email inquiries related to procurement and order status. - Confirm and oversee vendor and customer billing schedules. - Maintain contracts in Salesforce, particularly for renewals and software orders. - Verify exceptions and obtain customer authorization as necessary before proceeding with orders. - Work closely with the order management team to address escalations related to order fulfillment and shipment. - Perform any additional procurement-related tasks as assigned. Required Qualifications: - Minimum of 3 years of hands-on experience in IT procurement, with a focus on hardware. - Experience working with major IT vendors like Cisco, HP, Dell, Palo Alto, Aruba, or similar. - Previous experience in a reseller or third-party vendor procurement environment is essential. - Proficiency in using procurement/order management systems and tools, such as Salesforce, ERP platforms, etc. - Strong communication, follow-up, and coordination skills. - Excellent attention to detail and organizational abilities. Join AHEAD and be a part of a workplace that values diversity and promotes growth through initiatives like Moving Women AHEAD and RISE AHEAD. Benefit from access to cutting-edge technologies in a state-of-the-art lab, cross-departmental training, sponsorship for certifications, and continuous learning opportunities. USA Employment Benefits: - Medical, Dental, and Vision Insurance - 401(k) retirement plan - Paid company holidays - Paid time off - Paid parental and caregiver leave - Additional benefits. Visit https://www.aheadbenefits.com/ for more details. The compensation range for this role includes a base salary and applicable target bonus amount, reflecting On-Target Earnings (OTE). The OTE range may vary based on the candidate's experience, qualifications, and location.,

Role & responsibilities: Managing the network infrastructure at Branches, ATM Location, DC and DR centers Monitoring services of DC and DR Core network services NAC Monitoring and Management TACACS (Terminal Access Controller Access control System) management Vendor co-ordination with 3rd Party vendors such as Telecom Network Service Provider Monitoring the link usage using Netflow analyser tool and SD Wan Tool Link Maintenance and Management Load Balancer Support Ensuring baseline implementation and compliance of security patches Required Skills: IT background, Knowledge in Network, NAC (Specialization in HP Aruba Clear Pass) and Load Balancer (Radware), SD WAN (Versa Products), Tools Knowledge like TACACS (Terminal Access Controller Access control System), NetFlow Analyzer, ITSM tools

Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

Mega Walk in Drive is Going For International Voice Process (Salary 5LPA- 6LPA) Hiring for USA Leading Healthcare Process (International Voice Process) Call & WhatsApp No: 9147047911 9147047910 9163003740 9831388551 6290365641 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for International Healtcare Process who possess flawless communication and expertise in customer centric skills. Interested experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Eligibility: Under Graduates and Graduates with one year International Voice Experience Salary - 5LPA - 6LPA + Transportation Facilities + Lucrative Incentive's Benefits Required Super Excellent communication Skiils in English 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 Call & WhatsApp No: 9147047911 9147047910 9163003740 9831388551 6290365641

Mega Walk in Drive is Going For International Voice Process (Salary 5LPA- 6LPA) Hiring for USA Leading Healthcare Process (International Voice Process) Call & WhatsApp No: 9147047911 9147047910 9163003740 9831388551 6290365641 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for International Healtcare Process who possess flawless communication and expertise in customer centric skills. Interested experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Eligibility: Under Graduates and Graduates with one year International Voice Experience Salary - 5LPA - 6LPA + Transportation Facilities + Lucrative Incentive's Benefits Required Super Excellent communication Skiils in English 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 Call & WhatsApp No: 9147047911 9147047910 9163003740 9831388551 6290365641

#Greetings from KVC CONSULTANTS LTD! ! Job description We Are Hiring For International Technical Support Voice / Service Desk with Leading IT Company. Job Locations : Hyderabad / Banglore & Pune Salary :-- Rs 4 LPA - for 1+ year of experience --- Rs 6 LPA- for 2+ years of experience -- for Bangalore & Hyderabad Language: Proficient English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests Education : Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Mandatory Language Skill: Prior Technical support experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Hyderabad location. Schedule your interview kindly call or drop your resume on the given numbers WHATS APP -- INT FOR SD / MS -- AND NAME OF THE CITY AND ALSO SHARE OVER WHATS APP ALONG RESUME NO OF YEARS OF EXP -- DOMESTIC / INTERNATIONAL -- LAST SALARY -- EXPECTED SALARY - CURRENT CITY -- HR DIVYA 9821182650 HR AREESHA -- 9628373763 HR LAIBA -- 9654201996 HR VANSHIKHA 9628373762 HR YAGYANSHI 9821182648 HR SIYA 7565006262 #KVC CONSULTANTS LTD # #NO PLACEMENT CHARGES#

Greetings from KVC CONSULTANTS LTD HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location. Job Description: NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE NEED MINIMUM 6 MONTHS OF EXPERIENCE International Voice/ Non -Voice Process( Viman Nagar ) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 3.10LPA 5 DAYS WORKING- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Non -Voice Process( Viman Nagar ) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.5LPA 5 DAYS WORKING- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Blended Process( Viman Nagar ) NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5.5 LPA 5 DAYS WORKING 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Voice Process( Viman Nagar ) NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 6.25 LPA 5 DAYS WORKING 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Non -Voice Process (CHAT) (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING 2 WEEK OFFS BOTH WAY CAB AVAILABLE ROTATIONAL SHIFTS International Voice Process (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.9 LPA to Rs 6 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS International backend Process cum Customer support (HINJEWADI) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.8 LPA 5 DAYS WORKING-- 2 WEEK OFFS Both WAY CAB AVAILABLE ROTATIONAL SHIFTS ROLES AND RESPONSIBILITIES Customer Interaction: Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. Schedule your interview kindly call or drop your resume on the given numbers HR Vanshika 9628373762 HR DIVYA 9821182650 HR Areesha 9628373763 HR SIYA 7565006262 HR Yagyanshi 9821182648 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience ----------------------------------------------------------------------------- Job Location: Hyderabad & Bangalore . Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4 LPA Graduates with 2 year of international experience Salary upto 6 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . HR VANSHIKA 9628373762 HR FAREEHA 8528371817 HR DIVYA 9821182650 HR LAIBA 9654201996 HR AREESHA 9628373763 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Senior ATM Connex Developer Qualification : BE / B.tech Relevant Experience : 5 to 10 Years Must Have Skills : Hardware- HP Nonstop servers Software Products- Connex or Base24 on HP nonstop platform Tools - FUP, SCUP, Peruse, Inspect, Debug, Spoolcom, Scheduler, Pathway, ENFORM, DDL, Guardian Procedure Calls ,TCP/IP programing, TMF, NSGIT, prognosis, Data Distributor, DRNET, Functional skill - Card system, Payment messaging (AS2805,ISO, Mastercard, VISA, Unionpay), NDC messaging, Terminal handling Sound understanding of Connex functionality and its components. Experience with end-to-end systems development life cycles and standards in HPE NonStop development environment Experience with delivering best practices for Managed Service clients based on ITIL framework Incident Change Release Problem Management Knowledge of financial industry practices, regulations and operations. Proficiency in analysing solutions design and requirements document. Technical Skills: Connex/Base24 with ATM Domain Good to Have Skills : Preferred programing language TAL/pTAL, C, C++, TACL, ENFORM, Guardian, SQL/MX, Enscribe database, Pathway on HPE NonStop systems Experience with ATM Domain, ATM device driving, Scheme and interchange links, Card and account authorisation services, Key management and validation services using Thales and SafeNet HSMs will be ideal Roles and Responsibilities : As a senior Connex developer your key responsibilities include: Designing, programming, debugging and modifying code or software enhancements. Interacting with product managers, Business analyst to define requirements and modifications. Participating in software design meetings with design team to determine technical requirements & feasibility of solution. Prepare technical documents, develop codes, review code, build environment, review test results and prepare plan for implementation. Analyse technical impact, stability and functionality due to any custom change. Integration assistance to the ongoing and future application developments/enhancements that can help the business teams drive the ATM Channel Business efficiently. Provide Technical Expertise in business decision, Business critical ATM Connex delivery along with providing Technical Guidance to team members. In depth code analysis, brain storming with tech team and helping operation team on urgent production issues will be part of your day-to-day work. Location : Bangalore/Chennai CTC Range : As per market standards Notice period : Immediate-90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Overview Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. Job Description: 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now

BPO Hiring For Voice Travel Process Grad/UG's -1Year Any Domain Customer Service Experience - 4.80 LPA No B.E/B.Tech 5 Days 24/7 Both Side Cab Pls Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 4 LPA -- FOR 1+ Years of Exp FOR BANGALORE LOCATION:- Salary Structures: Rs 4 LPA -- FOR 1 Year of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . FAREEHA -- 8528371817 YAGANSHI --- 9821182648 LAIBA -- 99654201996 AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 SIYA-7565006262

Greetings from KVC CONSULTANTS LTD!! Hiring for Biggest MNC at Bangalore Location for Customer Service Profile. Work Location: Bangalore / Pune Skills: International Customer Support - Blended process Experience: 0-4 Years Qualification: Any graduate FRESHERS -- Rs 3.50 LPA TO 4 LPA For 1+ years of experience - up to 4.50 LPA For 2+ years of experience - up to 6 LPA Job Description: • Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level. • Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets. • Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion. • Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests. • Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners. • Flexibility to cross-train and support with other complexities in the wider business area. • Assist with any other key tasks as requested. • Ability to adapt to and thrive in a fast-paced, dynamic environment. • Communicate clearly and professionally both verbally and in writing. • Problem-solving skills, including questioning and diagnostic abilities. • Demonstrate an ability to develop and maintain a network of contacts internally and externally. • Understanding of customer contracts and delivery expectations. • Effective listening skills and excellent attention to detail. • Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escalate where this is not possible within defined rules or processes. • Business Knowledge: Strong knowledge of business and consumer tariffs, products, services, devices, processes and business rules is required to achieve single call resolution and provide the best customer experience at all times. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers. YAGANSHI 9821182648 SIYA 7565006262 AREESHA-9628373763 VANSHIKA-9628373762 DIVYA-9821182650 KVC CONSULTANTS LTD !! NO PLACEMENT CHARGES

We are looking for a skilled Telecom Billing Mediation Specialist to manage and optimize the mediation process between network elements and the postpaid billing system. Connect with me over LinkedIn : https://www.linkedin.com/in/nitin-tushir-abc0048/ The ideal candidate will have a strong background in telecom mediation platforms, CDR (Call Detail Records) processing, billing integration, and data transformation . This role involves ensuring seamless data collection, processing, and delivery to downstream billing and revenue management systems. What you will do: Mediation System Management: Configure, monitor, and troubleshoot mediation systems for postpaid billing. Ensure accurate and timely collection, aggregation, and transformation of CDRs from multiple network elements. Implement rules for data filtering, deduplication, and enrichment before sending to the billing system. Integration & Optimization: Work with network, IT, and billing teams to ensure smooth integration between mediation and billing platforms. Optimize mediation rules to handle high-volume CDR processing efficiently. Perform data reconciliation between network elements, mediation, and billing systems. Issue Resolution & Performance Monitoring: Investigate and resolve discrepancies in mediation and billing data. Monitor system health, troubleshoot issues, and ensure high availability of mediation services. Conduct root cause analysis (RCA) for mediation-related issues and implement corrective actions. Compliance & Reporting: Ensure adherence to regulatory, audit, and revenue assurance requirements. Generate reports on mediation performance, errors, and processed CDR volumes. Support fraud management and revenue assurance teams by providing mediation-related insights. You will bring: Technical Skills: Hands-on experience with billing mediation platforms (e.g. Amdocs Mediation, IBM, HP Openet, etc.) Proficiency in SQL, Linux/Unix scripting, and data transformation tools. Strong understanding of CDR structures, mediation rules configuration . Familiarity with ETL processes, data parsing, and API integrations . Domain Knowledge: Solid understanding of telecom postpaid billing systems (e.g., Amdocs, HP, Oracle BRM). Knowledge of network elements (MSC, MME, SGSN, GGSN, PCRF, OCS, IN) and their impact on mediation. Awareness of revenue assurance and fraud detection in telecom billing. Soft Skills: Strong problem-solving and analytical skills. Ability to work in a cross-functional team and communicate effectively with stakeholders. Key Qualification: Bachelors degree in computer science, E.C.E Telecommunications. 10+ years of experience in telecom billing mediation. Experience in cloud-based mediation solutions (AWS, Azure, GCP) is a plus. Knowledge of 5G mediation and real-time charging architectures is an advantage.

Hi, We are hiring for Leading ITES Company for Customer Support Role . Overview A Customer Support Specialist , also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Highlights: 1: Graduate with min 1 year experience in customer service 2: Proficiency in Kannada / Malayalam / Telugu / Hindi Languages 3: Day Shifts 4: 6 Days Working 5: Immediate Joiners Preferred To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kannada ) Type : Job Code # 66 b) To Apply for above Job Role ( Malayalam ) Type : Job Code # 67 c) To Apply for above Job Role ( Telugu ) Type : Job Code # 68 d) To Apply for above Job Role ( Hindi ) Type : Job Code # 69 Requirement Any Graduates (Full Time) is Mandate Must Read and Speak Kannada Language Sal: 3 LPA 20k in Hand Good Communication 6 Days Work Rotational 1 day off Day Shifts Job Location - Chennai Required Candidate: > Candidate Should Have Descent Communication Skills > Candidate Should Have Basic Computer Knowledge > Candidate Should Have Inclination Towards Customer Service > Candidate Should Have Customer Centric Approach Perks and Benefits: PF : Cabs (As Per Company Policy and Process): Other Benefits

BPO Hiring For Voice Travel Process 32 K Per Month Grad./UG''s/BE/Btech With 1 Year Experience in Customer Service Any Domain 4.80 LPA Both Side Cab 5 Days 24/7 WORK FROM OFFICE Pls Call- Dipankar @ 9650094552 Email CV@ jobsatsmartsource@gmail.com