Posted:1 day ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
• Make outbound calls to US-based insurance
companies/patients/Helpdesk as per process requirements.• Engage customers in meaningful conversations to promoteproducts/services or gather required information.• Achieve daily/weekly/monthly Targets and conversion targets.• Handle objections professionally and escalate complex issues whennecessary.• Collaborate with team leads and quality analysts to improve callquality and performance.• Ensure compliance with company policies and US calling regulations
_____
Required Skills & Qualifications:
• Bachelors degree or equivalent.
• 1-4 years of experience in outbound calling, for US clients.• Open to Work from Office• Excellent verbal communication and interpersonal skills.• Familiarity with CRM tools and call centre software.• Open to work night shifts and adapt to US time zones.• Goal-oriented with a positive attitude and strong work ethic.
Knowledge of US culture and customer behaviour
5 days working and 2 rotational offs
shift is rotaional
Both ways cab facility
Rotational shifts
Location is NOida sector 135
NLB Services
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