Hiring For International BPOs || Voice II Collections || Chat || Sales

Expert Staffing Solutions

1 - 6 years

2 - 7 Lacs

Noida Gurugram

Posted:1 month ago| Platform:

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Skills Required

International BPO international sales upselling CSR CCE US Shift Process Developer Voice Process UK Shift International Chat Process CCO US Process Process Associate Process Advisor Night Shift Collections retention International Voice Process International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary : As a Customer Service or Sales Representative in an International BPO, your primary responsibility will be to provide exceptional service to customers. You will handle inbound and outbound calls, emails, and chats to address customer inquiries, resolve issues, and promote products/services. Key Responsibilities : Customer Service Responsibilities : Provide customer support through various channels (phone, email, chat) in a timely, friendly, and professional manner. Address customer inquiries and resolve issues efficiently, ensuring customer satisfaction. Handle customer complaints with empathy, professionalism, and quick problem-solving skills. Maintain accurate customer records in the CRM system, ensuring all interactions are documented and followed up on appropriately. Track and follow up on customer cases to ensure all issues are resolved satisfactorily. Provide detailed product/service information to customers, ensuring they fully understand offerings and policies. Sales Responsibilities : Promote and sell products/services during customer interactions, focusing on upselling and cross-selling. Achieve individual and team sales targets and performance metrics. Identify sales opportunities by understanding customer needs and suggesting relevant solutions. Handle objections and close sales by effectively communicating the benefits of the product or service. Track and report sales activities to ensure accurate forecasting and reporting of sales performance. Preferred Qualifications : Experience working with international customers or in an international BPO setting. Experience in handling customer service or sales tasks in a blended role. For more details Call Kamakshi - 9870164156

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Hiring For International BPOs || Voice II Collections || Chat || Sales