International Voice Process Executive

1 - 3 years

3 - 5 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

  • Customer Experience Delivery

    : Engage customers via chat/call using tools and scripts; route complex issues to the next support tier.
  • Account & Billing Support

    : Address basic queries on plans, billing, usage, and account access.
  • License & Admin Assistance:

    Guide customers on seat management and navigating the Admin Console and support resources.
  • Documentation & Escalation

    : Log interactions accurately in CRM and escalate cases beyond scope per defined processes.
  • Retention & Renewal Support:

    Spot renewal opportunities, reinforce product value, and escalate at- risk accounts for targeted retention..

Candidate Profile:

Excellent English communication skills (both verbal & written).

Strong interpersonal and problem-solving skills.

Comfortable with rotational shifts (24/7 operations).

Basic proficiency in MS Office tools (Outlook, Word, Excel).

Team player with a proactive and professional attitude.

Eligibility Travel Boundaries: Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply: Central Line: Kalyan to Sion Harbor Line: Wadala to Panvel (Excluding Taloja & Sukhapur) Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

Shift: 24x7 rotational (including night shifts)

Weekly Off: 2 rotational offs

Perks & Benefits: Lucrative performance-based incentives Cab facility for safe and convenient travel allowance included Medical insurance coverage Work-life balance with 2 weekly offs.

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