Hiring For International BPOs || Voice II Collections || Chat || Sales

Expert Staffing Solutions New Delhi

1 - 6 years

2 - 7 Lacs

noida gurugram

Posted:2 days ago| Platform:

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Skills Required

international bpo international sales upselling csr cce us shift process developer voice process uk shift international chat process cco us process process associate process advisor night shift collections retention international voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

As a Customer Service or Sales Representative in an International BPO, your primary responsibility will be to provide exceptional service to customers. You will handle inbound and outbound calls, emails, and chats to address customer inquiries, resolve issues, and promote products/services.

Key Responsibilities

Customer Service Responsibilities

Provide customer support
through various channels (phone, email, chat) in a timely, friendly, and professional manner.
Address customer inquiries
and resolve issues efficiently, ensuring customer satisfaction.
Handle customer complaints
with empathy, professionalism, and quick problem-solving skills.
Maintain accurate customer records
in the CRM system, ensuring all interactions are documented and followed up on appropriately.
Track and follow up
on customer cases to ensure all issues are resolved satisfactorily.
Provide detailed product/service information
to customers, ensuring they fully understand offerings and policies.

Sales Responsibilities

Promote and sell products/services
during customer interactions, focusing on upselling and cross-selling.
Achieve individual and team sales targets
and performance metrics.
Identify sales opportunities
by understanding customer needs and suggesting relevant solutions.
Handle objections and close sales
by effectively communicating the benefits of the product or service.
Track and report sales activities
to ensure accurate forecasting and reporting of sales performance.

Preferred Qualifications

Experience working with international customers or in an international BPO setting.
Experience in handling customer service or sales tasks in a blended role.

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