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Customer Service Professional

Customer Service Professional

1 - 4 years

|

0 - 3 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

international voice process service desk helpdesk customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns.
Manage a high volume of calls, emails, and chats in a timely and efficient manner.
Utilize problem-solving skills to troubleshoot issues and escalate complex problems when necessary.
Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

1-4 years of experience in an international voice process environment (BPO/Call Centre).
Strong communication skills for effective interaction with customers over the phone or via digital channels.
Ability to work in a fast-paced environment handling multiple tasks simultaneously.
Proficiency in helpdesk/service desk software applications.

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