Customer Service Professional

Are you fluent in Hindi and EnglishDo you want to join a global company in Durgapur in a chat support roleFusion CX is hiring Customer Service Associates for E-commerce Chat Support jobs in Durgapur. These roles are ideal for candidates who are confident in written communication, comfortable handling chat-based customer and vendor interactions, and capable of analysing issues and proposing accurate solutions in a fast-paced e-commerce environment. The position is strictly work-from-office and suited for individuals seeking stable customer service jobs in Durgapur with structured processes and clear performance expectations.

About the Role

As a Customer Service Associate E-commerce Chat Support, you will handle customer and supplier interactions through chat channels. The role requires strong written communication, analytical thinking, and the ability to understand problem statements and resolve issues efficiently while following defined processes.

Key Responsibilities

Handle customer and supplier queries through e-commerce chat support channelsIdentify, analyse, and understand problem statements accuratelyApply logical reasoning to quantify issues and propose appropriate solutionsMaintain high standards of written communication and response accuracyDocument chat interactions and resolutions using internal systemsUse MS Office or Google SheetsDocuments to support case tracking and analysisFollow defined processes, quality standards, and service guidelinesMaintain professionalism and consistency across all chat interactionsResponsibilities may evolve based on operational requirements.Job Requirements:EducationHigher Secondary (XII)Language & CommunicationStrong communication skillsStrong communication skills in both Hindi and English are requiredRegional language knowledge is an added advantageExcellent written and verbal English communication skillsExperience & SkillsE-commerce experience or knowledge is a plusHands-on experience with MS Office Google Sheets Google DocumentsStrong analytical and logical reasoning skillsAbility to interpret customer or supplier issues and propose solutions accuratelyWork Mode:Work From Office (WFO)Location: DurgapurWhy Join Fusion CXAt Fusion CX, e-commerce chat support professionals work in a structured, process-driven environment where written communication, analytical thinking, and accuracy matter. This role offers hands-on exposure to e-commerce customer support operations, helping you build strong problem-solving and documentation skills with a global CX company. If you are searching for chat support jobs in Durgapur or e-commerce customer service jobs in Durgapur, Fusion CX provides a stable, professional work-from-office environment with clear expectations and growth opportunities.Upload your CVresume or any other relevant file. Max. file size: 64 MB..Customer Service Associate E-commerce Chat Support DurgapurWe use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.