Helpdesk Specialist (m/f/x)

With a strong customer support team base, we strive to support our customers to automate their production processes. For regional Chennai office, India we are currently looking for a dynamic and self-motivated Helpdesk Specialist (m/f).

• First responder to clients issues, responsible for managing all support cases
• Provide competent support to our customers for software solutions
• Provide advice to our customers via phone and email
• Create and execute solutions hand in hand with our customers
• Cooperate closely with R&D and Quality Assurance departments
• On-going management of our licensing dongle inventory and database

• Degree/Diploma in Graphic Arts/Printing, New Media-Publishing or equivalent professional job experience
• Professional experience in computer network management and maintaining & running server software
• Ability to demonstrate and communicate solutions to all levels of user
• Strong organizational skills, proven strong verbal and written communication skills
• Willingness and ability to work flexible hours (global customer contact)
• Ability to adapt to working in an international team and rely on own skills to complete tasks that can take from a few minutes to several days or weeks.
• Ability to work in a fast paced and demanding environment
• Experience or knowledge in print production is a plus
• Experience in customer services is a plus
• Excellent spoken and written English
• Additional languages (Hindi, German) are a plus

• The chance to link theoretical knowledge and professional practice
• Cooperative responsibility, that positively influences daily business
• A pleasant working atmosphere with a concise communication and decision line
• An open-minded and motivated team with professional and supportive colleagues

International. Competent. Proven.