Onevision Software (india)

With a strong customer support team base, we strive to support our customers to automate their production processes. For regional Chennai office, India we are currently looking for a dynamic and self-motivated Helpdesk Specialist (m/f). First responder to clients issues, responsible for managing all support cases Provide competent support to our customers for software solutions Provide advice to our customers via phone and email Create and execute solutions hand in hand with our customers Cooperate closely with R&D and Quality Assurance departments On-going management of our licensing dongle inventory and database Degree/Diploma in Graphic Arts/Printing, New Media-Publishing or equivalent professional job experience Professional experience in computer network management and maintaining & running server software Ability to demonstrate and communicate solutions to all levels of user Strong organizational skills, proven strong verbal and written communication skills Willingness and ability to work flexible hours (global customer contact) Ability to adapt to working in an international team and rely on own skills to complete tasks that can take from a few minutes to several days or weeks. Ability to work in a fast paced and demanding environment Experience or knowledge in print production is a plus Experience in customer services is a plus Excellent spoken and written English Additional languages (Hindi, German) are a plus The chance to link theoretical knowledge and professional practice Cooperative responsibility, that positively influences daily business A pleasant working atmosphere with a concise communication and decision line An open-minded and motivated team with professional and supportive colleagues Want to know more about what makes OneVision tick Always one step ahead with OneVision. International. Competent. Proven.