Helpdesk Executive

2 - 3 years

3 - 4 Lacs

bengaluru

Posted:7 hours ago| Platform: Naukri logo

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Skills Required

cleaning administration back office office administration housekeeping management housekeeping helpdesk journalism excel technical support computer desktop support hospitality it helpdesk facility management hotel management reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Our customer our priority will be your tagline. Supporting the helpdesk operations involving tracking of calls/request till closure with SLA in coordination with Soft service/M&E/F&B team, you will lend your expertise in analyzing data/feedback, Coordinate with stakeholders for events management, tracking daily/weekly/monthly reports that present trends, and identifying areas for improvement.
  • You ll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, you ll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation.
  • Being a core part of operations
  • Innovation is one of the secrets to your success as a Helpdesk Executive.
  • In this role, you ll support our Facility Manager through your vast knowledge of data trends and critical information. Likewise, you ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that,
  • you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team.

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