Helpdesk Executive

Raipur City Center Mall

0 years

1 Lacs

pandri raipur chhattisgarh

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

microsoft excel english microsoft office 12th pass bachelor's degree computer skills in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a friendly, presentable, and customer-focused Help Desk Executive to be the first point of contact for visitors and shoppers. You will play a key role in providing information, solving queries, guiding customers, and maintaining a positive brand image of the mall.

Key Responsibilities:

Welcome and assist visitors at the mall help desk
Handle customer inquiries regarding stores, events, parking, and facilities
Maintain visitor records, feedback forms, and daily reports
Assist in handling lost & found items
Coordinate with the mall operations and housekeeping teams for visitor-related concerns
Communicate event information, ongoing offers, and store details to guests
Ensure the help desk area is tidy, professional, and well-organized at all times

Key Skills Required:

Good communication skills (Hindi & basic English)
Polite, professional, and approachable personality
Good computer knowledge (MS Excel/Email)
Problem-solving attitude and attention to detail

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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