Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Title: Helpdesk Executive- Facility Management
Department: Facilities / Operations
Reports To: Helpdesk Manager
Location: Gurugram
Employment Type: Full-Time
Job Summary:
We are looking for detailed – oriented and customer helpdesk executive to support our facility management operations. This role is responsible for receiving, logging, tracking and closing service requests raised on tool related to maintenance, repairs and facility related issues across all sites. The helpdesk executive servers as the first point of contact for employees and stakeholders needing facility support .
Key Responsibilities:
Ticket Management: Receive facility related service request via phone, email, or ticketing system. Log request on behalf of the user if required. Log requests accurately in the facility management system.
Task Coordination: Assign and follow up on work orders with internal facility team to ensure timely resolution of issues.
Issue Tracking: Monitor the status of all service tickets, escalates unresolved or critical issues and update requesters on progress and completion
Communication: Provide clear and professional communication with employees, facility teams. Maintain strong customer service standards.
Data Entry & Recordkeeping: All reports generated should be maintained properly for audit purposes.
Reporting: Assist in generating the daily, weekly or monthly helpdesk activity reports, shift handover & takeover reports, maintaining FM Contact list , onboarding tracker etc.
Preferred Attributes:
Customer service– Oriented mindset.
Ability to thrive in a fast – paced, multi- site environment
Strong organizational, multitasking abilities
Strong communication skills – English & Hindi
Basic understanding of building maintenance or facility operations
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
