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Helpdesk Executive

MD India Health Insurance TPA Pvt Ltd

0 - 2 years

|

0 - 2 Lacs

ahmedabad gujarat india

Posted:7 hours ago| Platform: Foundit logo

Apply

Skills Required

back office back office operations backend operations back office support

Work Mode

On-site

Job Type

Full Time

Job Description

Provide first level contact and convey resolutions to employee issues
Provide timely resolutions to clients issues related to health insurance policies.
Manage client queries and concerns through phone calls, emails, or chats.
Scrutinize the mediclaim files.
Utilize excellent customer service skills and exceed employees expectations
Ensure proper recording, documentation and closure
Preserve and grow your knowledge of help desk procedures, products and services
Manage client queries and concerns through phone calls, emails, or chats.
Handle customer escalations in a professional manner to maintain high levels of satisfaction.
Maintain accurate records of all interactions with clients.
Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
Maintaining TAT in solving query related claims & controlling possible escalations.

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MD India Health Insurance TPA Pvt Ltd

Health Insurance / TPA

Ahmedabad

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