Helpdesk Executive

JLL

0 years

0 Lacs

greater kolkata area

Posted:2 days ago| Platform:

Apply

Skills Required

management monitoring support escalation maintenance report reports network

Work Mode

On-site

Job Type

Full Time

Job Description

The Help Desk Executive is responsible for complaint Management of Office premises.
Assist Campus Manager in the documentations
Maintaining and monitoring all the activities related to events and provide support for office Administration.
Maintaining all the activities of knowledge center.
Ensure upkeep of the office floors.
Daily operations of the “Help Desk” function including delivery, problem escalation/resolution
Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures
Perform related duties as assigned by the CM
Responsible for Office upkeep, Staff punctuality
Responsible for office management, agreements, Govt. approvals, assist CM in legal matters
Receive & log calls/complaints/requests from clients/customers/tenants etc.
Forwarding on reactive calls to CM / Engineers / maintenance staff
Issue job cards.
Handle Complaint Management System efficiently and effectively
Answering queries from the clients / customers
Provide necessary inputs for Daily Management Report and Monthly Management Report.
Ensure that DMR is shared with all the stake holders daily.
Generating Performance reports to present to the Management on Monthly basis
Monitoring the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required

More Jobs at JLL

Sr. Soft Service Executive

Hyderabad, Telangana, India

Experience: Not specified

Salary: Not disclosed

Fitout Executive

Surat, Gujarat

Experience: Not specified

Salary: Not disclosed

Executive - Procurement

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Building Operations, Facilities Services

Bengaluru, Karnataka

5 - 5 yrs

Salary: Not disclosed

Facility Executive Soft services

Bengaluru, Karnataka

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.