Head, Operations

Role Summary: The Head of Operations is responsible for overseeing and managing the daily operations across several key areas, including Residences and Housing, Food and Beverage, Campus Operations, Housekeeping, Facilities, and Technical Support Services. This role requires a strategic leader with the ability to manage diverse teams, ensure operational excellence, and deliver high-quality service across all departments. The Head of Operations will drive efficiency, maintain high standards, and implement best practices to meet organisational goals. Responsibilities: Identify, develop, and execute operational business plans, monitor key metrics, and assist in the decision-making of the function/areas, working in partnership with other enabling functions to deliver on objectives Plan, direct and supervise administrative procedures and systems for key functions encompassing Campus Operations, Food and Beverage, Student Residences and Event Management. Lead a team of professionals and third-party service providers to establish global benchmarks and promote a culture of ‘Service Excellence’ throughout the University Develop, track and manage all aspects of departmental budget (capital and operating budgets), cost optimisation, and expenses, including preparation, submission, maintenance, reporting, compliance and audits. Ensure the smooth and adequate flow of information within the University to facilitate other operations Serve as the primary point of contact for internal and external stakeholders and foster strong relationships with vendors, contractors, and service providers. Any other responsibility given by the Vice Chancellor. Key Skills: Sets a tone of leadership that is people-oriented, collaborative in nature and focused on data-based decision-making Builds a management culture based on teamwork, open communication, prudent risk-taking, innovation, mentoring and accountability and the ability to develop others Excellent communication and interpersonal skills with a high degree of professionalism and competence in dealing with a variety of individuals Solution-oriented and possessing effective problem-solving skills Experience in operations management with knowledge of relevant legal laws and regulations Qualification: - Proven track record as an administrator at a senior level with reputed organisations. - MBA from a premier institute (Preferable). - Minimum experience required 20 years. Show more Show less