Head Onboarding and Client Engagement

About Us:

At WitWise, we see beyond prestige, guiding students to universities that align with their unique strengths and long-term goals. Our mission is to create an individualized pathway where academic rigor meets personal growth, ensuring students thrive in an environment that cultivates resilience, adaptability, and life skills. Through meticulous attention to every application detail and collaboration with seasoned experts, we empower students not just to attend top universities but to find their true fit for lasting success.

Role Overview:

As the Head of Onboarding and Client Engagement, you will play a pivotal role in ensuring a seamless transition for new students and families into our consulting programs and maintaining high levels of engagement throughout their journey. You will lead the onboarding team, design client journeys, establish robust communication channels, and ensure that every client feels supported, informed, and motivated from the first interaction through to successful application outcomes.

Key Responsibilities:

1. Client Onboarding:

• Oversee the end-to-end onboarding process for new student clients.
• Ensure timely and smooth transition from sales/admissions to consulting teams.
• Conduct or supervise initial orientation sessions with students and parents.
• Customize onboarding plans based on the student’s grade level, goals, and academic standing.

2.Client Engagement Strategy:

• Design and implement engagement frameworks that ensure consistent communication, satisfaction, and retention.
• Develop and monitor client touchpoints (emails, check-ins, progress reviews, etc.).
• Act as the escalation point for any client concerns and resolve issues efficiently.
• Collect, track, and analyze feedback to improve client satisfaction and service delivery.

3.Team Leadership & Coordination:

• Lead, train, and mentor a team of onboarding and client engagement executives.
• Work closely with Academic Counselors, Admissions Experts, and Career Advisors to align on client needs and ensure seamless delivery.
• Collaborate with the Marketing and Sales teams for expectation setting during pre-enrollment.

4.Program Management Support:

• Monitor student journey progress and highlight delays or red flags to the respective departments.
• Coordinate with university admissions teams (internal or external) to support application timelines and documentation readiness.
• Ensure timely updates of student records and communication logs in the CRM system.

Requirements:

1.Education & Experience:

• Bachelor’s degree in Education, Psychology, Communications, or a related field (Master’s preferred).
• 3-5 years of experience in client servicing, student counseling, or academic program management, preferably in the international education sector.
• Prior experience working with high school students and/or parents in an academic advisory capacity is strongly preferred.

2.Skills & Competencies:

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• Empathy, patience, and a genuine interest in helping students achieve their goals.
• Leadership qualities with experience managing team

Why Should You Be Interested?

• Sales Impact:

  Directly contribute to WitWise’s growth by converting high-value leads into customers and building strategic partnerships that drive long-term business success.

• Growth Opportunities:

  Be a key player in WitWise’s expansion efforts and play a critical role in shaping the future of the company.

• Dynamic Culture:

  Join a team of passionate, goal-driven individuals who are committed to innovation and excellence in education.

• Professional Development:

  At WitWise, you’ll have opportunities to collaborate across departments and with external partners, enhancing your professional growth and learning.