Head of Unit

Job Description

For a 70 bedded Single Specialty Hospital Role Objective To manage the Operations and P&L of the Fortis Network Hospital, assuring sound fiscal operation of the hospital while promoting services that are produced in a cost-effective manner; ensuring compliance with regulatory agencies and accreditation bodies; monitoring the service and delivery system; interacting with and responding to the hospital’s medical and non-medical staff and patients. To work closely with the Zonal/Regional Director and other Senior Management in developing the strategic direction of the company. KEY RESPONSIBILITIES Operations Devising and implementing strategies for achievement financial targets (PAT, EBITDA, Revenues, etc). Participating with the MD & CEO/GCOO/Head SBU, Medical Staff and Senior Management in the development and implementation of strategic plans. Establishing and attaining challenging/achievable patient care, safety and education and customer service goals while maintaining financial viability. Being in constant touch with doctors and having a ready pipeline to hire key doctors. Being able to position the hospital in the catchment and connect accordingly to the community. Needs to keep an eagles eye on competition activity. Being able to conceptualize and launch new medical program which add value to the unit in terms of business and positioning. Ensuring institutionalization and adherence of standardized policies, systems & procedures at the facility. Liaising with the legal, political and social, IR environment to ensure successful operations of all facilities within the Hospital. Establishing and maintaining communication with the Clinical Directors and the other Medical staff to ensure accomplishment of mutually beneficial unit goals. Acting as an escalation point for all Operational Issues related to the facility and taking suitable action by interfacing with the concerned stakeholders to obtain timely resolutions. Ensuring employee engagement in the facility and culture building through regular HTMLs and other engagement activities. Culture & Capability building Ensuring adherence to the code of conduct and stated values of the company. Establishing and maintaining a culture of open communication, accountability and timely decision making. Developing a pipeline of best-in-class human capital by supporting hiring, retaining key personnel and investing in training and development of key personnel and succession planning. Promoting a high-performance culture by institutionalizing innovative rewards and recognition programs. Compliance / Process Enhancement Establishing best-in-class process to ensure adherence to quality systems and comply with quality standards (e.g. JCI, NABH). Ensuring defined patient care standards/commitments are met. Facilitating strict compliance to statutory & accounting norms and regulatory norms of process/operational adherence. Adhering to code of conduct and upholding ethical practices. Being a driving force and leading the Corporate Social Responsibility Initiatives at the Unit and creating Brand Image. Educational Qualifications & Experience Required Education MHA Preferred Education: MBA / MHA from a recognized institute Experience Ideally 10 - 15 years’ experience in Balanced experience in Ops, Finance and Administration. Recognized & relevant experience in leadership roles in healthcare. Knowledge and Specific Skills Thorough knowledge of Management Principles, experience in operating efficiently in a complex decision making environment. Be able to lead the network hospital in both strategic and operational side of business. Show more Show less