Head of Strategy & Operations

Location:

Experience:

Role Overview

The Head of Strategy & Operations is a leadership position that combines strategic vision with operational excellence. This role will drive brand and marketing strategies for clients while ensuring smooth internal operations, efficient resource management, and profitability. The ideal candidate is a big-picture thinker and a systems-driven executor who leverages AI, insights, and processes to scale teams and business outcomes.

Key Responsibilities

Strategic Leadership

• Define brand and marketing strategies across clients, integrating consumer insights, data, and creativity
• Collaborate with creative, content, and media teams to translate strategies into impactful campaigns
• Lead strategic inputs for new business pitches and client growth and retention initiatives
• Build frameworks for campaign measurement, ROI tracking, and data-driven decision making
• Stay ahead of industry trends, leveraging

  AI tools for consumer insights, market research, and strategy development

Operational Leadership

• Oversee operations across projects (One-time and Retainer Projects)
• Implement systems and processes that improve efficiency, timelines, and quality of work
• Drive

  team profitability

  through effective resource planning, budget management, and productivity tracking
• Identify bottlenecks and create scalable, AI-enabled solutions for agency growth.

Team Leadership

• Mentor and grow a team of strategists, planners, and operations managers
• Foster collaboration across creative, strategy, and business functions
• Build a culture of accountability, innovation, and performance

Skills & Qualifications

• 6+ years in marketing strategy and operations, ideally in a creative/digital agency
• Strong understanding of brand building, consumer insights, and digital marketing
• Proven track record in scaling teams, streamlining processes, and delivering profitability
• Experience using

  AI-driven analytics, project management, and automation tools

• Excellent leadership, communication, and presentation skills
• Strong financial acumen to oversee budgets, profitability, and resource utilization