Head of Site Operations

To be considered for the next round, please complete the pre-assessment form here:

👉 https://forms.gle/6wSY1GGDEMp5gTy88

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Head of Site Operations @ PlayAll Sports is a challenging leadership role. You will be responsible for overseeing day-to-day site operations, driving process improvements, and ensuring high standards of quality, productivity, and compliance across multiple locations.

If you are ready to take on this challenge – this is the job for you!

Roles and Responsibilities

1. Leadership & Planning

●    Create and improve processes to increase quality, productivity, and profitability.

●    Plan and oversee multiple projects to ensure they meet company goals.

●    Mentor and train the Operations Team for better performance.

●    Identify training needs and support staff in upgrading their skills.

2. Managing Teams

●    Lead and guide Operations Analysts, Customer Success Executives, Regional Managers, and Site Supervisors.

●    Review team performance and provide direction to achieve results.

●    Ensure teamwork and smooth coordination across all operational roles.

3. Site Operations

●    Oversee daily work at sites and ensure projects finish on time and within budget.

●    Allocate manpower, equipment, and resources effectively.

●    Monitor and manage equipment and storage facilities.

4. Safety & Compliance

●    Ensure all safety rules and regulations are followed.

●    Approve and check risk assessments, method statements, and safety plans.

●    Promote a culture of safety and discipline at all sites.

5. Monitoring & Reporting

●    Monitor daily bookings and ensure smooth coordination between sites and the central team.

●    Oversee and review payment collections and reports, ensuring accuracy and timely updates.

●    Check and review CCTV reports regularly to ensure compliance, discipline, and security.

●    Track and analyze customer feedback to improve service quality and client satisfaction.

●    Prepare and review daily/weekly/monthly operational reports for management.

●    Identify patterns from reports (bookings, payments, CCTV, customer feedback) and take corrective actions.

6. Client & Operational Relations

●    Act as the main contact for the operations team, customers, and site managers.

●    Ensure client needs are met and maintain positive relationships.

●    Represent the company in a professional manner at all times.

7. Problem Solving

●    Quickly resolve issues or conflicts that arise during operations.

●    Find ways to improve site operations through data and feedback.

Preferred Role

●    4–6 years of experience in site operations, facility management, or a similar leadership role.

●    Proven ability to manage multiple sites and large teams.

●    Strong organizational, analytical, and problem-solving skills.

●    Experience in process improvement, compliance, and quality standards.

●    Ability to collaborate with cross-functional teams and handle high-pressure situations.

●    Excellent communication and leadership skills.

●    Background in sports, infrastructure, or service operations will be an advantage.

Salary & Other Details

●    Salary – CTC 8–9 Lakhs

●    Location – Savita Vihar, East Delhi, Delhi

●    Work Mode – On-site (No work from home)

●    Work Days – 6 days working, Sunday weekly off

Application Process

●    Send CV to: hr@playall.in

●    Shortlisted candidates will be called for an interview

About Us

PlayAll Sports is a Sports Technology and Infrastructure company. We serve 65,000+ customers every month across 27 sports complexes, along with corporate clients like HCL, KPMG, and American Express. We also provide sports technology and infrastructure solutions to institutions and corporates.

For more details, visit – www.playall.in