Head of Sales Operations

As a Head of Sales Operations & Customer Experience at a precision engineering company with global reach, your role involves leading sales execution, customer relationship management, and commercial growth initiatives in both international and domestic markets. Key Responsibilities: - Drive sales operations across India and global markets, including North America and Europe - Lead a multi-layered team consisting of sales, application engineering, sales admin, and international service personnel - Manage the onboarding of new components and customers while nurturing strong existing client relationships - Conduct structured customer reviews, forecasting, and annual planning exercises - Address technical, quality, and commercial issues with both internal stakeholders and customers - Oversee sales admin, order fulfillment, inventory planning, and customer service functions from end-to-end - Travel internationally (24 trips/year) and domestically as required Qualifications Required: - 15+ years of experience in industrial/engineering sales and customer service - Proven track record in managing high-volume execution and international customer relationships - Strong commercial negotiation skills with expertise in price modeling and multi-year deal structuring - Ability to interpret technical drawings and comprehend engineering processes - Demonstrated leadership in team management and cross-functional collaboration - Familiarity with ERP/CRM systems preferred - Fluent in English with proficiency in Indian languages considered a plus; knowledge of German/Spanish is desirable - Possession of a valid visa to USA/UK/EU with a minimum validity until 2027 (Note: No additional details about the company were provided in the job description.),