Head of Operations

As an experienced and capable Operations Manager at Vanmoh Fincare, the financial services vertical of Vanmoh Chitfunds, you will be responsible for leading and streamlining operations with a focus on mutual funds, insurance, and loan products. Your expertise will be instrumental in building scalable processes, managing teams, ensuring compliance, and delivering seamless service quality. Key Responsibilities: - Operations Leadership & Strategy: - Oversee day-to-day operations across mutual funds, insurance, and loan services. - Develop SOPs, process flows, and documentation frameworks. - Ensure smooth functioning of customer onboarding, servicing, and fulfillment. - Contribute to operational planning and business expansion strategies. - Compliance & Risk Management: - Ensure adherence to SEBI, IRDAI, RBI, and company compliance requirements. - Manage KYC verification, audit processes, risk controls, and quality checks. - Implement policies for transparent and ethical service delivery. - Team Leadership: - Build and manage the operations team for Vanmoh Fincare. - Set KPIs, monitor performance, and ensure continuous improvement. - Conduct training sessions on products, compliance, and operational processes. - Coordination & Vendor Management: - Work with lenders, insurance partners, mutual fund companies, and DSAs. - Coordinate between field teams, customer service, and internal departments. - Technology & Automation: - Collaborate with tech teams to improve operational efficiency using digital tools. - Implement automation for KYC, onboarding, CRM workflows, and reporting dashboards. - Track operational metrics and implement data-driven improvements. Required Qualifications & Skills: - Bachelors/Masters degree in Finance, Business Administration, or related field. - 5-10 years of experience in operations within mutual funds, insurance, and loan verticals. - Strong understanding of regulatory guidelines (SEBI, IRDAI, RBI). - Proven ability to lead teams and manage large-scale operations. - Excellent communication, leadership, and decision-making skills. - Familiarity with CRM tools, financial platforms, dashboards, and digital workflows. Candidates with experience in chit fund operations will have an edge due to: - Strong exposure to member handling and high-volume transactions. - Practical knowledge of financial collections, due diligence, and risk control. - Ability to manage on-ground customer operations and compliance checkpoints. - Better understanding of Vanmoh's business model and customer base.,