Head of Operations

About the Role:

We’re looking for a high-performance, data-driven Business Head to own and scale online revenue for HIRA, our fast-growing clean fragrance brand. You’ll lead the P&L across D2C, e-commerce marketplaces, and quick commerce, with full ownership of top-line, gross margin, CAC, and repeat rate metrics.

Key Responsibilities:

• Drive and deliver monthly, quarterly, and annual revenue targets across all online channels
• Own the P&L with sharp focus on net revenue, gross margin, and customer acquisition efficiency
• Lead digital performance marketing, retention, CRM, pricing, and merchandising strategies
• Build and scale marketplace partnerships (Nykaa, Amazon, Flipkart, etc.) and Q-commerce presence
• Drive product and inventory planning in sync with demand patterns and promotional calendars
• Hire, lead, and inspire a lean, high-output team across growth, media, content, and ops
• Work closely with the founder and brand team to scale HIRA to ₹100Cr ARR within 24 months

What We’re Looking For:

• 6–10 years of experience in high-growth consumer brands or D2C
• Proven track record in delivering revenue and margin growth online
• Deep understanding of e-commerce KPIs, growth loops, and GTM execution
• Hustler mindset with strategic clarity and relentless bias for action
• Ability to thrive in fast-paced, high-ambiguity, zero-handholding environments
• Strong cross-functional collaboration across product, tech, ops, and brand
• Deep accountability mindset — ownership of outcomes, not just tasks
• Cultural fit: Speed > polish, 80/20 > perfection, truth > comfort

Bonus Points:

• Experience working with high-velocity consumer startups or challenger brands
• Prior experience with fragrance, beauty, or lifestyle categories
• Past leadership of 0-to-1 or 1-to-100 scale-up journeys