Job
Description
HEAD OF OPERATIONS Location: Gurugram Job Type: Full-Time Department: Operations Reports To: Country Head Shift Timings: 8:30 PM to 5:30 AM (or as required) About Us: BayOne is a minority owned Talent Solutions Partner based in the Bay Area, Pleasanton, California, with a passion for diversity in the Tech Industry. We help companies build teams. We specialize in the following domains: Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. At BayOne, we are committed to nurturing a collaborative and inclusive culture that empowers individuals and organizations to thrive. Our passion for excellence and customer-centric approach makes us a trusted partner in achieving sustainable growth and innovation. Position Overview: The Operations Head will oversee and ensure seamless operations during the night shift, playing a critical role in maintaining software performance, client satisfaction, and internal coordination with global teams. This role demands strong leadership, crisis management, and collaboration skills to drive operational excellence, meet service-level agreements (SLAs), and foster a high-performance team culture. Key Responsibilities: Collaborating with diverse stakeholders to deliver cross-departmental solutions that drive operational efficiency and support revenue growth. Operational Management Oversee all night shift operations, ensuring alignment with business objectives and key performance indicators (KPIs). Supervise on-duty team members to optimize resource utilization effectively. Monitor software and systems uptime, proactively addressing technical issues. Maintain and update detailed incident logs and communicate resolutions to stakeholders. Team Leadership Foster a collaborative, high-performance culture within the night shift team. Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement. Resolve team conflicts and promote a positive work environment. Incident and Crisis Management Lead incident and crisis response to ensure swift resolution of critical issues affecting service quality or availability. Identify recurring problems and collaborate with teams to implement long-term solutions. Coordinate with IT, HR, and other departments to address outages, security threats, or emergencies. Global Team Collaboration Act as the primary point of communication for night shift operational issues. Ensure seamless handoffs and information flow between night and day teams. Collaborate with cross-functional teams (IT, support, HR) to ensure operational continuity and effectively address ongoing projects or critical updates. Continuous Improvement Propose and implement process enhancements for operational efficiency and service delivery. Promote best practices in software monitoring, issue escalation, and customer support to ensure efficiency during the night shift. Show more Show less
