Head of Operations

ABOUT AGRIM:

AGRIM is a Series B-funded AgriTech startup building India’s largest on-demand B2B marketplace for agri-inputs. Covering the pre-harvest value chain — seeds, pesticides, fertilizers, agro-tools, and animal feed — agri-inputs represent the third-largest retail supply chain in India, valued at $50B

+
Our mission is to simplify this fragmented and data-dark supply chain using technology, while creating deep impact in the largest sector of the Indian econom

y.
Founded in 2020, AGRIM is led by IIT/IIM alumni and ex-entrepreneurs with successful exits. Today, we are the largest agri-input marketplace in India, serving 10% of the country’s agri-input retailers and distributing across 90%+ of rural India’s pincodes. With a 400+ member team, AGRIM is in hyperscale mode and shaping the future of agri-commer

ce.
Interested in joining the rockets

hip?
Expertise Areas (non-negotiable) for Suc

cess:We’ve listed some leadership and functional traits which align with our culture and operating styles, and is the secret recipe for su

• ccessOperational Excellence: Consistently deliver on operational
• KPIsData-Driven Decision Making : Identify the right metrics and drive ins
• ightsProcess-Driven Orientation: Run ops with structured, scalable frame
• worksProduct-Driven Approach: Partner with Product/Tech to automate work
• flowsLeadership Skills: Lead large, cross-functional teams (
• 100+)Thought Leadership: Drive innovations in a cost-effective m

anner
Key Functional Responsibi

litiesOperations Leadership at

• ScaleOversee end-to-end logistics operations, including dispatch, mid-mile, and last-mile movements across FTL a
• nd PTLLead warehousing operations to ensuring scalability, compliance, effi
• ciencyOwn and elevate the customer support function, with cost effi

ciency
Performance & KPI Account

• abilityOwn and deliver on critical KPIs, inc
• luding:Dispatch/Delivery TAT & compliance to promised ti
• melinesReturn and Cancel
• lation%Customer Suppo
• rt CSATWarehousing Dispa
• tch TATLogisti
• cs CostEstablish a strong review cadence and dashboarding for leadership vis
• ibilityEnsure data-backed decision-making for continuous performance impr

ovement
Operational Ex

• cellenceDrive structured, process-led operations for scalability and con
• sistencyStreamline processes, cut inefficiencies, and en
• hance CXAutomate & digitize workflows with product &a
• mp; techInstitutionalize SOPs, best practices, and governance across fu

nctions.
Partner & Vendor M

• anagementManage and strengthen relationships with logistics
• partners.Negotiate contracts, drive SLA adherence, and ensure cost ef

ficiency.
Cross-functional Col

• laborationPartner with Supply, Demand & Category teams to align ops with gro
• wth goals.Work with Finance on books compliance, cost allocation, and spend

tracking.
W

• hy Join Us?Industry-First Play: Solve problems that have never been addressed at scale in Indian a
• griculture.Shape India’s Rural Supply Chain: Build a robust, tech-enabled rural distribution backbone impacting millions of agri retailers
• and farmersBuild the Biggest Agritech Story: Play a pivotal role in one of the most exciting and impactful startup journeys in
• the countryExperience Scale With Tech: Witness first-hand how a tech-driven marketplace rapidly scales and redefines an entir