Head of Network Department (ISP)

Company Introduction: -

• A dynamic company headquartered in Australia.
• Multi awards winner, recognized for excellence in telecommunications industry.
• Financial Times Fastest-growing Company APAC 2023.
• AFR (Australian Financial Review) Fast 100 Company 2022.
• Great promotion opportunities that acknowledge and reward your hard work.
• Young, energetic and innovative team, caring and supportive work environment.

As the Head of Network Department, you will be responsible for overseeing all network-related aspects of the ISP's operations. This includes managing the network infrastructure, guiding network system development, and ensuring efficient network service delivery, with a focus on fibre optic and fixed line services. Your role will require a combination of technical expertise, strategic vision, and leadership skills to deliver innovative and efficient services to our customers. You will be responsible for network operations in the Australian market, reporting directly to the CTO and CEO.

Key Responsibilities:

ISP Strategy on fibre broadband

• Based on the management’s decision, develop a network roadmap and strategy.
• Analyse network quality and user behaviour, optimise the customer network experience, and propose new products to attract customers.
• Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic.
• Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions.

Network Architecture and Infrastructure

• Oversee the design, implementation, and maintenance of the ISP’s network infrastructure to ensure high availability, reliability, and scalability.
• Design automated network systems. Lead the development and optimization of network performance to support current and future service offerings and customer requirements.

Operational Management and Service Delivery: Assurance and optimization

• Ensure the efficient operation of internet services, including bandwidth management, traffic shaping, and system upgrades.
• Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met.
• Lead critical projects, including network backhaul upgrades, infrastructure upgrades and the launch of new services/products.
• Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and according to specifications.

Team management and Staff Development:

• Manage and mentor a team of network engineers, system administrators, support technicians and Network Operation Centre (NOC).
• Develop and refine standard operating procedures for daily relevant workflows.
• Develop training programs to enhance team skills and knowledge in key technical areas.

Security and Compliance:

• Be responsible for developing, implementing, and overseeing Security and Compliance.
• Implement robust cybersecurity measures to protect network and customer data from external and internal threats.
• Ensure compliance with regulatory requirements related to data privacy.
• Monitor the company's compliance with telecommunications regulations.

Budget and Resource Management:

• Develop and oversee the network department’s budget, ensuring optimal allocation of resources.
• Manage procurement and maintenance of technology assets and vendor contracts.

Customer Support and Relations:

• Oversee technical support operations to ensure quick and effective resolution of customer issues.
• Engage with key partners to gather feedback and understand their technical needs and challenges.

Required Skills and Qualifications:

• Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider, specializing in fibre broadband networks, or a related telecommunications organization.
• Expert knowledge of networking technologies, protocols, and standards (e.g., TCP/IP, BGP, MPLS, IPv6, DNS, Radius, VMware).
• Knowledge of access layer protocols and quality assurance in fibre-based delivery (e.g., PPPoE, DHCPv6, VLAN tagging, QoS)
• Proven management experience with the ability to manage and develop a high-performing technical team.
• Strong project management skills and experience managing telco projects.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders.
• Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field.
• Business trips to Australia.

Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹150,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Work Location: In person