Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. As the Head of Network Department, you will be responsible for overseeing all network-related aspects of the ISP's operations. This includes managing the network infrastructure, guiding network system development, and ensuring efficient network service delivery, with a focus on fibre optic and fixed line services. Your role will require a combination of technical expertise, strategic vision, and leadership skills to deliver innovative and efficient services to our customers. You will be responsible for network operations in the Australian market, reporting directly to the CTO and CEO. Key Responsibilities: ISP Strategy on fibre broadband Based on the management’s decision, develop a network roadmap and strategy. Analyse network quality and user behaviour, optimise the customer network experience, and propose new products to attract customers. Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic. Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions. Network Architecture and Infrastructure Oversee the design, implementation, and maintenance of the ISP’s network infrastructure to ensure high availability, reliability, and scalability. Design automated network systems. Lead the development and optimization of network performance to support current and future service offerings and customer requirements. Operational Management and Service Delivery: Assurance and optimization Ensure the efficient operation of internet services, including bandwidth management, traffic shaping, and system upgrades. Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met. Lead critical projects, including network backhaul upgrades, infrastructure upgrades and the launch of new services/products. Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and according to specifications. Team management and Staff Development : Manage and mentor a team of network engineers, system administrators, support technicians and Network Operation Centre (NOC). Develop and refine standard operating procedures for daily relevant workflows. Develop training programs to enhance team skills and knowledge in key technical areas. Security and Compliance : Be responsible for developing, implementing, and overseeing Security and Compliance. Implement robust cybersecurity measures to protect network and customer data from external and internal threats. Ensure compliance with regulatory requirements related to data privacy. Monitor the company's compliance with telecommunications regulations. Budget and Resource Management : Develop and oversee the network department’s budget, ensuring optimal allocation of resources. Manage procurement and maintenance of technology assets and vendor contracts. Customer Support and Relations : Oversee technical support operations to ensure quick and effective resolution of customer issues. Engage with key partners to gather feedback and understand their technical needs and challenges. Required Skills and Qualifications: Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider, specializing in fibre broadband networks, or a related telecommunications organization. Expert knowledge of networking technologies, protocols, and standards (e.g., TCP/IP, BGP, MPLS, IPv6, DNS, Radius, VMware). Knowledge of access layer protocols and quality assurance in fibre-based delivery (e.g., PPPoE, DHCPv6, VLAN tagging, QoS) Proven management experience with the ability to manage and develop a high-performing technical team. Strong project management skills and experience managing telco projects. Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders. Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field. Business trips to Australia. Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹200,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Performance bonus Work Location: In person
Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. About You: We are seeking an experienced and highly skilled Data Warehouse Engineer to join our data and analytics team. Data Warehouse Engineer with an energetic 'can do' attitude to be a part of our dynamic IT team. The ideal candidate will have over 5 years of hands-on experience in designing, building, and maintaining scalable data pipelines and reporting infrastructure. You will be responsible for managing our data warehouse, automating ETL workflows, building dashboards, and enabling data-driven decision-making across the organization. Your Responsibilities will include but is not limited to: • Design, implement, and maintain robust, scalable data pipelines using Apache NiFi, Airflow, or similar ETL tools. Develop and manage efficient data ingestion and transformation workflows, including web data crawling using Python. Create, optimize, and maintain complex SQL queries to support business reporting needs. Build and manage interactive dashboards and visualizations using Apache Superset (preferred), Power BI, or Tableau. Collaborate with business stakeholders and analysts to gather requirements, define KPIs, and deliver meaningful data insights. Ensure data accuracy, completeness, and consistency through rigorous quality assurance processes. Maintain and optimize the performance of the data warehouse, supporting high-availability and fast query response times. Document technical processes and data workflows for maintainability and scalability. To be successful in this role you will ideally possess: 5+ years of experience in data engineering, business intelligence, or a similar role. Strong proficiency in Python, particularly for data crawling, parsing, and automation tasks. Expert in SQL (including complex joins, CTEs, window functions) for reporting and analytics. Hands-on experience with Apache Superset (preferred), or equivalent BI tools like Power BI or Tableau. Proficient with ETL tools such as Apache NiFi, Airflow, or similar data pipeline frameworks. Experience working with cloud-based data warehouse platforms (e.g., Amazon Redshift, Snowflake, BigQuery, or PostgreSQL). Strong understanding of data modeling, warehousing concepts, and performance optimization. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Experience with version control (e.g., Git) and CI/CD processes for data workflows. Familiarity with REST APIs and web scraping best practices. Knowledge of data governance, privacy, and security best practices. Background in the telecommunications or ISP industry is a plus. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹70,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Yearly bonus Work Location: In person
We are a rapidly growing company in the Telecommunication Industry, serving Australian customers and provide Internet services all over Australia. A dynamic foreign company from the Australian telecommunications industry. Multi-awards winner, recognized for excellence in our field. Fastest growing company in Australia and APAC. Great promotion opportunities that acknowledge and reward your hard work. Supportive working environment and diverse culture. Job Summary: We are seeking 3 highly motivated and results-oriented Operation Support Specialists to join our team. The successful candidate will play a vital part in driving product-related initiatives. This involves conducting comprehensive market research and analysis to inform strategic decisions, developing product roadmaps, collaborating with cross-functional teams for successful product launches, nurturing relationships with providers, and consistently evaluating and enhancing product performance are among the pivotal tasks undertaken by this role. Furthermore, the Operations Support role extends its influence to encompass crucial elements of business operations. This includes addressing business product requirements, navigating through sales processes, managing contractual agreements, and overseeing the seamless execution of deliveries. Responsibilities: 1. Handles internal and external communications, including announcements to keep stakeholders informed about important updates, changes, and events. 2. Collects, analyses, and interprets operational data to identify areas for improvement. Provides insights and recommendations to optimize processes. 3. Ensures the organization's operations adhere to relevant regulations and industry standards, fostering a culture of compliance. 4. Collaborates with various internal teams & departments to implement campaigns, projects, product launching etc. 6. Identifies training needs within the operations team and suggests programs to enhance the quality and productivity of team members. 6.Identifies training needs within the operations team and suggests programs to enhance the quality and productivity of team members. 7. Collaborates with multiple departments to manage business product requirements, create sales quotations, handle contracts, and oversee delivery processes. 8. Gathers and analyses market data to inform product development strategies. 10. Manages relationships with product and service providers to ensure the timely delivery of necessary resources. 10.Manages relationships with product and service providers to ensure the timely delivery of necessary resources. 11. Monitors product performance, gathers user feedback and implements improvements as needed. 12. Liase sales, marketing, IT & and other internal teams to improve efficiency and implement the company strategies. Requirements: 1. Bachelor's degree in business administration, marketing, or a related field. 2.Require a minimum of 2 years of experience in administrative or operations support roles, preferably in the Telecommunication/BPO Sector. 4. Strong problem-solving skills and a proactive approach PowerPoint, Outlook). 4.Strong problem-solving skills and a proactive approach 5. Excellent communication and interpersonal skills to build and maintain relationships with clients and internal stakeholders & drive results & meet targets. 6. Self-motivated and proactive, with the ability to work independently and as part of a team. 7. Strong analytical and problem-solving skills to identify opportunities and recommend effective solutions. 8. Ability to adapt to a fast-paced and dynamic work environment, multitask, and prioritize effectively.9.Knowledge of current market trends and customer needs is a plus. We offer a competitive salary package, including performance-based incentives, and opportunities for professional growth and advancement. If you are a driven individual with a passion for sales and business development, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and achievements in Operation Support. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Shift: Day shift Fixed shift Work Days: Monday to Friday Work Location: In person
We are seeking a Network Operation Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients, while also leveraging their networking knowledge to troubleshoot and resolve issues related to our products and services. The Network Operation Specialist will work closely with other departments to ensure that our clients receive the highest level of customer support and satisfaction. Company Introduction: A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. Key Responsibilities: Troubleshoot and resolve technical issues related to our products and services. Leverage networking knowledge to resolve complex issues related to network connectivity, DNS, DHCP, routing, and firewall configurations. Provide exceptional customer service to clients through phone, email, and chat. Escalate complex technical issues to appropriate teams and follow up with clients to ensure resolution. Work closely with other departments, such as sales and engineering, to ensure that client needs are met and issues are resolved in a timely manner. Identify opportunities to improve the customer experience and communicate these to relevant teams. Create and maintain documentation related to customer support and technical issues. Stay up-to-date with emerging networking technologies and best practices. Qualifications: Bachelor's degree in networking, information technology, or a related field. Minimum of 3+ years of experience as a customer service representative or technical support specialist. Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, static routing, and firewall configurations. Experience with network troubleshooting tools, such as ping, traceroute, and Wireshark. Excellent communication skills, both verbal and written. Strong problem-solving skills and the ability to troubleshoot technical issues. Ability to work independently and as part of a team. Relevant certifications, such as Network+, CCNA, are preferred. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Overtime pay Shift allowance Yearly bonus Work Location: In person
About Company A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. Occom is one of Australia's fastest-growing internet service providers, offering premium, high-speed fibre and NBN services with exceptional customer service at fair prices. With operations across Australia and a growing offshore team, Occom is committed to delivering brand-aligned, strategically sound, and meticulously executed communication to our customers, wherever they are. Role Purpose The Marketing Manager – India Office plays a critical role in ensuring that all creative and communication output from our offshore marketing team aligns with Occom’s strategic direction, brand tone, and customer promise. This is a leadership role that bridges global strategy and local execution, requiring deep marketing knowledge, attention to detail, and a talent for quality assurance and team direction. Key Responsibilities Strategic Alignment: ● Act as the brand guardian in the India office, ensuring all marketing output is consistent with the brand strategy, visual identity, and tone set by the Australian head office. ● Interpret briefs not just literally but by their intent, ensuring the final work delivers on purpose, audience need, and emotional impact. Review & Quality Control ● Review all work produced by the Indian marketing team, including designs, copy, email campaigns, social posts, website content, print collateral, and paid ad creatives. ● Ensure work is accurate, polished, and brand-appropriate—free from typos, visual inconsistencies, or unclear messaging. ● Provide constructive feedback to team members to uplift the quality of execution across all deliverables. Creative Direction ● Identify when a single option isn't enough and guide the team to develop multiple creative routes when needed. ● Ensure concepts aren’t just ‘on brief’ but creatively strong, audience-relevant, and results-oriented. Team Leadership and Management ● Build, mentor, and manage a high-performing marketing team in India. ● Communicate with your manager in Australia on the progress of the team. ● Set team goals, provide guidance and support, and evaluate performance. ● Foster a collaborative and results-oriented team environment. ● Collaborate with and guide designers, copywriters, and developers to produce effective, integrated campaigns. ● Set a high standard of professionalism and creative thinking. Workflow & Collaboration ● Work closely with the Australian marketing team to understand business goals, campaign timelines, and content strategy. ● Manage workflows and priorities across multiple projects and deadlines. ● Ensure timely delivery and fast turnaround without compromising quality. Key Skills & Attributes ● Exceptional eye for detail—nothing escapes you. ● Deep understanding of marketing principles: brand positioning, audience segmentation, CTA hierarchy, and UX/CX. ● Ability to assess work critically and diplomatically, providing both strategic and tactical feedback. ● Confident, clear communicator with strong interpersonal skills. ● Proactive and solutions-focused with a calm, organised approach to tight timelines. Qualifications & Experience ● Bachelor’s degree or higher in Marketing, Communications, Business, or a related field. ● 5+ years of experience in marketing, with at least 2 years in a management or quality assurance role. ● Experience working with or reporting to an overseas brand team is highly desirable. ● Strong portfolio of work demonstrating a mix of digital, print, social, and campaign development. ● Familiarity with project management tools (e.g. Asana, Trello, Monday.com) and creative tools (e.g. Figma, Adobe Suite, Canva). KPIs & Success Measures ● Reduction in rework and revision rounds due to better first-time accuracy. ● Brand alignment of all creative assets produced offshore. ● On-time delivery of campaign components. ● Positive feedback from Australian marketing leads and internal stakeholders. ● Increased team capability and independence under your guidance. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹65,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Overtime pay Performance bonus Work Location: In person
We are a rapidly growing company in the Telecommunication Industry, serving Australian customers and provide Internet services all over Australia. A dynamic foreign company from the Australian telecommunications industry. Multi-awards winner, recognized for excellence in our field. Fastest growing company in Australia and APAC. Great promotion opportunities that acknowledge and reward your hard work. Supportive working environment and diverse culture. Job Summary: We are seeking 3 highly motivated and results-oriented Operation Support Specialists to join our team. The successful candidate will play a vital part in driving product-related initiatives. This involves conducting comprehensive market research and analysis to inform strategic decisions, developing product roadmaps, collaborating with cross-functional teams for successful product launches, nurturing relationships with providers, and consistently evaluating and enhancing product performance are among the pivotal tasks undertaken by this role. Furthermore, the Operations Support role extends its influence to encompass crucial elements of business operations. This includes addressing business product requirements, navigating through sales processes, managing contractual agreements, and overseeing the seamless execution of deliveries. Responsibilities: 1. Handles internal and external communications, including announcements to keep stakeholders informed about important updates, changes, and events. 2. Collects, analyses, and interprets operational data to identify areas for improvement. Provides insights and recommendations to optimize processes. 3. Ensures the organization's operations adhere to relevant regulations and industry standards, fostering a culture of compliance. 4. Collaborates with various internal teams & departments to implement campaigns, projects, product launching etc. 6. Identifies training needs within the operations team and suggests programs to enhance the quality and productivity of team members. 6.Identifies training needs within the operations team and suggests programs to enhance the quality and productivity of team members. 7. Collaborates with multiple departments to manage business product requirements, create sales quotations, handle contracts, and oversee delivery processes. 8. Gathers and analyses market data to inform product development strategies. 10. Manages relationships with product and service providers to ensure the timely delivery of necessary resources. 10.Manages relationships with product and service providers to ensure the timely delivery of necessary resources. 11. Monitors product performance, gathers user feedback and implements improvements as needed. 12. Liase sales, marketing, IT & and other internal teams to improve efficiency and implement the company strategies. Requirements: 1. Bachelor's degree in business administration, marketing, or a related field. 2.Require a minimum of 2 years of experience in administrative or operations support roles, preferably in the Telecommunication/BPO Sector. 4. Strong problem-solving skills and a proactive approach PowerPoint, Outlook). 4.Strong problem-solving skills and a proactive approach 5. Excellent communication and interpersonal skills to build and maintain relationships with clients and internal stakeholders & drive results & meet targets. 6. Self-motivated and proactive, with the ability to work independently and as part of a team. 7. Strong analytical and problem-solving skills to identify opportunities and recommend effective solutions. 8. Ability to adapt to a fast-paced and dynamic work environment, multitask, and prioritize effectively.9.Knowledge of current market trends and customer needs is a plus. We offer a competitive salary package, including performance-based incentives, and opportunities for professional growth and advancement. If you are a driven individual with a passion for sales and business development, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and achievements in Operation Support. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Shift: Day shift Work Days: Monday to Friday Work Location: In person
Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. Position Title: IT Software Development Team Leader / Project Manager Reports To: Chief Information Officer (CIO) Position Overview: We are seeking a highly motivated and experienced IT Software Development Team Leader / Project Manager to lead and manage our growing development team. This role is ideal for a technically strong and delivery-focused individual who is comfortable working across backend, frontend, data, and AI technologies. The successful candidate will be responsible for managing software projects end-to-end, overseeing the development team, ensuring timely delivery, and maintaining high quality standards. Key Responsibilities: Team Management & Leadership - Lead, mentor, and support a cross-functional software development team (PHP, frontend, Python, Data Warehouse, AI). - Assign tasks, manage team workload, and foster a high-performance culture. - Conduct regular code reviews and provide technical guidance. Project Management - Plan, manage, and deliver software projects on time and within scope. - Define project milestones, sprints, timelines, and resource plans. - Coordinate with stakeholders, developers, QA, and product teams to define requirements and deliverables. - Manage risks and resolve issues to ensure project success. Technical Oversight - Oversee development across full-stack technologies, including PHP Laravel backend, modern frontend frameworks (React/Vue/Angular), and Python-based systems. - Support integration with AI and machine learning components. - Collaborate with data engineers on data warehouse architecture, ETL pipelines, and analytics platforms. - Ensure best practices in architecture, development, DevOps, and security. Process & Quality Improvement - Implement and maintain Agile/Scrum practices. - Promote CI/CD, automated testing, and release management. - Drive continuous improvement in development processes, documentation, and team collaboration. Required Skills & Experience: 10+ years in software development with recent experience in team leadership or project management roles. Strong hands-on experience in: - Backend: PHP (Laravel preferred) - Frontend: JavaScript, HTML/CSS, and modern frameworks (React, Vue, or Angular) - Python: For scripting, automation, and AI integration - Data: Knowledge of data warehouse concepts, ETL pipelines, and SQL - AI/ML: Experience with AI/ML concepts or integration of AI APIs Proven track record managing agile teams and delivering complex software projects. Experience working with Git, Docker, cloud environments (AWS/Azure/GCP), and CI/CD pipelines. Strong communication, problem-solving, and stakeholder management skills. Preferred Qualifications: Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field. Certifications in Agile/Scrum (e.g., CSM, PMI-ACP) or Project Management (e.g., PMP, PRINCE2). Experience in telecommunications, ISP, or similar industry environments. Familiarity with AI frameworks (e.g., OpenAI, Copilot) and data platforms (e.g., Apache Superset, BigQuery). What We Offer: Opportunity to lead exciting software and AI-driven projects. Work in a collaborative and fast-paced environment. Influence on technology direction and team structure. Competitive salary and performance-based incentives. Professional growth and training opportunities. Job Types: Full-time, Permanent Pay: From ₹50,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9814202806
Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. About You: We are seeking an experienced and highly skilled Data Warehouse Engineer to join our data and analytics team. Data Warehouse Engineer with an energetic 'can do' attitude to be a part of our dynamic IT team. The ideal candidate will have over 5 years of hands-on experience in designing, building, and maintaining scalable data pipelines and reporting infrastructure. You will be responsible for managing our data warehouse, automating ETL workflows, building dashboards, and enabling data-driven decision-making across the organization. Your Responsibilities will include but is not limited to: Design, implement, and maintain robust, scalable data pipelines using Apache NiFi, Airflow, or similar ETL tools. Develop and manage efficient data ingestion and transformation workflows, including web data crawling using Python. Create, optimize, and maintain complex SQL queries to support business reporting needs. Build and manage interactive dashboards and visualizations using Apache Superset (preferred), Power BI, or Tableau. Collaborate with business stakeholders and analysts to gather requirements, define KPIs, and deliver meaningful data insights. Ensure data accuracy, completeness, and consistency through rigorous quality assurance processes. Maintain and optimize the performance of the data warehouse, supporting high-availability and fast query response times. Document technical processes and data workflows for maintainability and scalability. To be successful in this role you will ideally possess: 5+ years of experience in data engineering, business intelligence, or a similar role. Strong proficiency in Python, particularly for data crawling, parsing, and automation tasks. Expert in SQL (including complex joins, CTEs, window functions) for reporting and analytics. Hands-on experience with Apache Superset (preferred), or equivalent BI tools like Power BI or Tableau. Proficient with ETL tools such as Apache NiFi, Airflow, or similar data pipeline frameworks. Experience working with cloud-based data warehouse platforms (e.g., Amazon Redshift, Snowflake, BigQuery, or PostgreSQL). Strong understanding of data modeling, warehousing concepts, and performance optimization. Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications: Experience with version control (e.g., Git) and CI/CD processes for data workflows. Familiarity with REST APIs and web scraping best practices. Knowledge of data governance, privacy, and security best practices. Background in the telecommunications or ISP industry is a plus. Job Types: Full-time, Permanent Pay: ₹40,000.00 - ₹70,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Overtime pay Performance bonus Work Location: In person
Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. As the Head of Network Department, you will be responsible for overseeing all network-related aspects of the ISP's operations. This includes managing the network infrastructure, guiding network system development, and ensuring efficient network service delivery, with a focus on fibre optic and fixed line services. Your role will require a combination of technical expertise, strategic vision, and leadership skills to deliver innovative and efficient services to our customers. You will be responsible for network operations in the Australian market, reporting directly to the CTO and CEO. Key Responsibilities: ISP Strategy on fibre broadband Based on the management’s decision, develop a network roadmap and strategy. Analyse network quality and user behaviour, optimise the customer network experience, and propose new products to attract customers. Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic. Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions. Network Architecture and Infrastructure Oversee the design, implementation, and maintenance of the ISP’s network infrastructure to ensure high availability, reliability, and scalability. Design automated network systems. Lead the development and optimization of network performance to support current and future service offerings and customer requirements. Operational Management and Service Delivery: Assurance and optimization Ensure the efficient operation of internet services, including bandwidth management, traffic shaping, and system upgrades. Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met. Lead critical projects, including network backhaul upgrades, infrastructure upgrades and the launch of new services/products. Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and according to specifications. Team management and Staff Development : Manage and mentor a team of network engineers, system administrators, support technicians and Network Operation Centre (NOC). Develop and refine standard operating procedures for daily relevant workflows. Develop training programs to enhance team skills and knowledge in key technical areas. Security and Compliance : Be responsible for developing, implementing, and overseeing Security and Compliance. Implement robust cybersecurity measures to protect network and customer data from external and internal threats. Ensure compliance with regulatory requirements related to data privacy. Monitor the company's compliance with telecommunications regulations. Budget and Resource Management : Develop and oversee the network department’s budget, ensuring optimal allocation of resources. Manage procurement and maintenance of technology assets and vendor contracts. Customer Support and Relations : Oversee technical support operations to ensure quick and effective resolution of customer issues. Engage with key partners to gather feedback and understand their technical needs and challenges. Required Skills and Qualifications: Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider, specializing in fibre broadband networks, or a related telecommunications organization. Expert knowledge of networking technologies, protocols, and standards (e.g., TCP/IP, BGP, MPLS, IPv6, DNS, Radius, VMware). Knowledge of access layer protocols and quality assurance in fibre-based delivery (e.g., PPPoE, DHCPv6, VLAN tagging, QoS) Proven management experience with the ability to manage and develop a high-performing technical team. Strong project management skills and experience managing telco projects. Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders. Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field. Business trips to Australia. Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Performance bonus Work Location: In person
We are seeking a Network Operation Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients, while also leveraging their networking knowledge to troubleshoot and resolve issues related to our products and services. The Network Operation Specialist will work closely with other departments to ensure that our clients receive the highest level of customer support and satisfaction. Company Introduction: A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. Key Responsibilities: Troubleshoot and resolve technical issues related to our products and services. Leverage networking knowledge to resolve complex issues related to network connectivity, DNS, DHCP, routing, and firewall configurations. Provide exceptional customer service to clients through phone, email, and chat. Escalate complex technical issues to appropriate teams and follow up with clients to ensure resolution. Work closely with other departments, such as sales and engineering, to ensure that client needs are met and issues are resolved in a timely manner. Identify opportunities to improve the customer experience and communicate these to relevant teams. Create and maintain documentation related to customer support and technical issues. Stay up-to-date with emerging networking technologies and best practices. Qualifications: Bachelor's degree in networking, information technology, or a related field. Minimum of 3+ years of experience as a customer service representative or technical support specialist. Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, static routing, and firewall configurations. Experience with network troubleshooting tools, such as ping, traceroute, and Wireshark. Excellent communication skills, both verbal and written. Strong problem-solving skills and the ability to troubleshoot technical issues. Ability to work independently and as part of a team. Relevant certifications, such as Network+, CCNA, are preferred. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹39,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Overtime pay Shift allowance Yearly bonus Work Location: In person
Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. As the Head of Network Department, you will be responsible for overseeing all network-related aspects of the ISP's operations. This includes managing the network infrastructure, guiding network system development, and ensuring efficient network service delivery, with a focus on fibre optic and fixed line services. Your role will require a combination of technical expertise, strategic vision, and leadership skills to deliver innovative and efficient services to our customers. You will be responsible for network operations in the Australian market, reporting directly to the CTO and CEO. Key Responsibilities: ISP Strategy on fibre broadband Based on the management’s decision, develop a network roadmap and strategy. Analyse network quality and user behaviour, optimise the customer network experience, and propose new products to attract customers. Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic. Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions. Network Architecture and Infrastructure Oversee the design, implementation, and maintenance of the ISP’s network infrastructure to ensure high availability, reliability, and scalability. Design automated network systems. Lead the development and optimization of network performance to support current and future service offerings and customer requirements. Operational Management and Service Delivery: Assurance and optimization Ensure the efficient operation of internet services, including bandwidth management, traffic shaping, and system upgrades. Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met. Lead critical projects, including network backhaul upgrades, infrastructure upgrades and the launch of new services/products. Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and according to specifications. Team management and Staff Development : Manage and mentor a team of network engineers, system administrators, support technicians and Network Operation Centre (NOC). Develop and refine standard operating procedures for daily relevant workflows. Develop training programs to enhance team skills and knowledge in key technical areas. Security and Compliance : Be responsible for developing, implementing, and overseeing Security and Compliance. Implement robust cybersecurity measures to protect network and customer data from external and internal threats. Ensure compliance with regulatory requirements related to data privacy. Monitor the company's compliance with telecommunications regulations. Budget and Resource Management : Develop and oversee the network department’s budget, ensuring optimal allocation of resources. Manage procurement and maintenance of technology assets and vendor contracts. Customer Support and Relations : Oversee technical support operations to ensure quick and effective resolution of customer issues. Engage with key partners to gather feedback and understand their technical needs and challenges. Required Skills and Qualifications: Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider, specializing in fibre broadband networks, or a related telecommunications organization. Expert knowledge of networking technologies, protocols, and standards (e.g., TCP/IP, BGP, MPLS, IPv6, DNS, Radius, VMware). Knowledge of access layer protocols and quality assurance in fibre-based delivery (e.g., PPPoE, DHCPv6, VLAN tagging, QoS) Proven management experience with the ability to manage and develop a high-performing technical team. Strong project management skills and experience managing telco projects. Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders. Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field. Business trips to Australia. Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: network management: 10 years (Required) Location: Mohali, Punjab (Required) Willingness to travel: 25% (Required) Work Location: In person
We are a rapidly growing company in the Telecommunication Industry, serving Australian customers and provide Internet services all over Australia. A dynamic foreign company from the Australian telecommunications industry. Multi-awards winner, recognized for excellence in our field. Fastest growing company in Australia and APAC. Great promotion opportunities that acknowledge and reward your hard work. Supportive working environment and diverse culture. Job Summary: We are seeking 3 highly motivated and results-oriented Operation Support Specialists to join our team. The successful candidate will play a vital part in driving product-related initiatives. This involves conducting comprehensive market research and analysis to inform strategic decisions, developing product roadmaps, collaborating with cross-functional teams for successful product launches, nurturing relationships with providers, and consistently evaluating and enhancing product performance are among the pivotal tasks undertaken by this role. Furthermore, the Operations Support role extends its influence to encompass crucial elements of business operations. This includes addressing business product requirements, navigating through sales processes, managing contractual agreements, and overseeing the seamless execution of deliveries. Responsibilities: 1. Handles internal and external communications, including announcements to keep stakeholders informed about important updates, changes, and events. 2. Collects, analyses, and interprets operational data to identify areas for improvement. Provides insights and recommendations to optimize processes. 3. Ensures the organization's operations adhere to relevant regulations and industry standards, fostering a culture of compliance. 4. Collaborates with various internal teams & departments to implement campaigns, projects, product launching etc. 6. Identifies training needs within the operations team and suggests programs to enhance the quality and productivity of team members. 6.Identifies training needs within the operations team and suggests programs to enhance the quality and productivity of team members. 7. Collaborates with multiple departments to manage business product requirements, create sales quotations, handle contracts, and oversee delivery processes. 8. Gathers and analyses market data to inform product development strategies. 10. Manages relationships with product and service providers to ensure the timely delivery of necessary resources. 10.Manages relationships with product and service providers to ensure the timely delivery of necessary resources. 11. Monitors product performance, gathers user feedback and implements improvements as needed. 12. Liase sales, marketing, IT & and other internal teams to improve efficiency and implement the company strategies. Requirements: 1. Bachelor's degree in business administration, marketing, or a related field. 2.Require a minimum of 2 years of experience in administrative or operations support roles, preferably in the Telecommunication/BPO Sector. 4. Strong problem-solving skills and a proactive approach PowerPoint, Outlook). 4.Strong problem-solving skills and a proactive approach 5. Excellent communication and interpersonal skills to build and maintain relationships with clients and internal stakeholders & drive results & meet targets. 6. Self-motivated and proactive, with the ability to work independently and as part of a team. 7. Strong analytical and problem-solving skills to identify opportunities and recommend effective solutions. 8. Ability to adapt to a fast-paced and dynamic work environment, multitask, and prioritize effectively.9.Knowledge of current market trends and customer needs is a plus. We offer a competitive salary package, including performance-based incentives, and opportunities for professional growth and advancement. If you are a driven individual with a passion for sales and business development, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and achievements in Operation Support. Job Types: Full-time, Permanent Pay: ₹17,000.00 - ₹25,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Shift: Day shift Work Days: Monday to Friday Language: English (Required) Shift availability: Day Shift (Required) Work Location: In person
Company Introduction: - A dynamic company headquartered in Australia. Multi awards winner, recognized for excellence in telecommunications industry. Financial Times Fastest-growing Company APAC 2023. AFR (Australian Financial Review) Fast 100 Company 2022. Great promotion opportunities that acknowledge and reward your hard work. Young, energetic and innovative team, caring and supportive work environment. As the Head of Network Department, you will be responsible for overseeing all network-related aspects of the ISP's operations. This includes managing the network infrastructure, guiding network system development, and ensuring efficient network service delivery, with a focus on fibre optic and fixed line services. Your role will require a combination of technical expertise, strategic vision, and leadership skills to deliver innovative and efficient services to our customers. You will be responsible for network operations in the Australian market, reporting directly to the CTO and CEO. Key Responsibilities: ISP Strategy on fibre broadband Based on the management’s decision, develop a network roadmap and strategy. Analyse network quality and user behaviour, optimise the customer network experience, and propose new products to attract customers. Develop strategic plans to enhance technology capabilities and drive the adoption of advanced networking technologies in fibre optic. Stay ahead of industry trends and technological advancements to maintain competitive edge and propose innovative solutions. Network Architecture and Infrastructure Oversee the design, implementation, and maintenance of the ISP’s network infrastructure to ensure high availability, reliability, and scalability. Design automated network systems. Lead the development and optimization of network performance to support current and future service offerings and customer requirements. Operational Management and Service Delivery: Assurance and optimization Ensure the efficient operation of internet services, including bandwidth management, traffic shaping, and system upgrades. Monitor service delivery to guarantee that customer satisfaction and quality of service targets are met. Lead critical projects, including network backhaul upgrades, infrastructure upgrades and the launch of new services/products. Coordinate with cross-functional teams to ensure projects are delivered on time, within budget, and according to specifications. Team management and Staff Development : Manage and mentor a team of network engineers, system administrators, support technicians and Network Operation Centre (NOC). Develop and refine standard operating procedures for daily relevant workflows. Develop training programs to enhance team skills and knowledge in key technical areas. Security and Compliance : Be responsible for developing, implementing, and overseeing Security and Compliance. Implement robust cybersecurity measures to protect network and customer data from external and internal threats. Ensure compliance with regulatory requirements related to data privacy. Monitor the company's compliance with telecommunications regulations. Budget and Resource Management : Develop and oversee the network department’s budget, ensuring optimal allocation of resources. Manage procurement and maintenance of technology assets and vendor contracts. Customer Support and Relations : Oversee technical support operations to ensure quick and effective resolution of customer issues. Engage with key partners to gather feedback and understand their technical needs and challenges. Required Skills and Qualifications: Minimum of 15 years of experience in network management or a comparable role within an Internet Service Provider, specializing in fibre broadband networks, or a related telecommunications organization. Expert knowledge of networking technologies, protocols, and standards (e.g., TCP/IP, BGP, MPLS, IPv6, DNS, Radius, VMware). Knowledge of access layer protocols and quality assurance in fibre-based delivery (e.g., PPPoE, DHCPv6, VLAN tagging, QoS) Proven management experience with the ability to manage and develop a high-performing technical team. Strong project management skills and experience managing telco projects. Excellent problem-solving, analytical, and decision-making skills. Strong communication and interpersonal skills to effectively interact with all levels of the organization and with external stakeholders. Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or a related field. Business trips to Australia. Job Types: Full-time, Permanent Pay: ₹100,000.00 - ₹150,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Schedule: Day shift Monday to Friday Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Required) Experience: network management: 10 years (Required) Location: Mohali, Punjab (Required) Willingness to travel: 25% (Required) Work Location: In person