Network Operation Specialist

We are seeking a Network Operation Specialist to join our team. The successful candidate will be responsible for providing exceptional customer service and technical support to our clients, while also leveraging their networking knowledge to troubleshoot and resolve issues related to our products and services. The Network Operation Specialist will work closely with other departments to ensure that our clients receive the highest level of customer support and satisfaction.

Company Introduction:

• A dynamic company headquartered in Australia.
• Multi awards winner, recognized for excellence in telecommunications industry.
• Financial Times Fastest-growing Company APAC 2023.
• AFR (Australian Financial Review) Fast 100 Company 2022.
• Great promotion opportunities that acknowledge and reward your hard work.
• Young, energetic and innovative team, caring and supportive work environment.

Key Responsibilities:

• Troubleshoot and resolve technical issues related to our products and services.
• Leverage networking knowledge to resolve complex issues related to network connectivity, DNS, DHCP, routing, and firewall configurations.
• Provide exceptional customer service to clients through phone, email, and chat.
• Escalate complex technical issues to appropriate teams and follow up with clients to ensure resolution.
• Work closely with other departments, such as sales and engineering, to ensure that client needs are met and issues are resolved in a timely manner.
• Identify opportunities to improve the customer experience and communicate these to relevant teams.
• Create and maintain documentation related to customer support and technical issues.
• Stay up-to-date with emerging networking technologies and best practices.

Qualifications:

• Bachelor's degree in networking, information technology, or a related field.
• Minimum of 3+ years of experience as a customer service representative or technical support specialist.
• Strong understanding of networking protocols and technologies, including TCP/IP, DNS, DHCP, static routing, and firewall configurations.
• Experience with network troubleshooting tools, such as ping, traceroute, and Wireshark.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Ability to work independently and as part of a team.
• Relevant certifications, such as Network+, CCNA, are preferred.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹39,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Rotational shift

Supplemental Pay:

• Overtime pay
• Shift allowance
• Yearly bonus

Work Location: In person