Job
Description
As the Head of Business Process Services at Fujitsu, your primary responsibility will be to develop and implement BPS capability within the Global Shared Services Unit. This role is crucial in contributing to the transformation of our Global Delivery Unit into the Future Mode of Operation (FMO), supporting automation, AI techniques, and a one-standard approach across all Global Delivery Centers (GDCs) while ensuring quality and competitiveness. **Key Responsibilities:** - Lead, manage, and develop the Global Shared Services to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit. - Improve Customer Centricity by developing deep customer business knowledge to deliver effective services meeting customer business requirements. - Collaborate with Regions, Customer Engagement, and Global PreSales teams to grow the service line business. - Develop and implement competitive cost models to improve win rates and transparency. - Manage the budget for the service line, including planning, monitoring actual versus planned, and making necessary adjustments. **Capability Development:** - Transform the capabilities and skills of Global Shared Services to improve service competitiveness for driving growth. - Define and implement an effective capability location strategy supporting Regional requirements and maximizing labor arbitrage benefits. - Optimize Service Line Resource Management through effective cross-training/upskilling, recruitment, and planned attrition. - Ensure Delivery Standards are achieved aligned with performance metrics. - Drive standardization across all delivery groups, working with Regional teams to achieve excellence in Customer Experience and align success measures. **People:** - Ensure and drive high engagement of our people. - Ensure that the workforce is highly skilled now and develops inline with our future corporate people strategy. - Implement effective Performance Management across all team members. - Drive the adoption and utilization of Agile practices within the Unit. - Value the Diversity of our people and locations, promoting cultural empathy, building and living a customer-centric culture based on our Fujitsu Way and value set. - Ensure compliance with industry regulations and organizational policies across GDCs and incorporate ESG principles. In addition to the above responsibilities, you will be expected to possess the following qualifications and experience: - Comprehensive background in managing a complex workforce in a dynamic global environment. - At least 8 years of relevant experience in delivery leadership roles, ideally across a Global footprint. - Strong leadership skills to guide and support a team of Senior Leaders effectively. - Excellent communication, presentation, and collaboration skills. - Strong financial awareness, including budgeting, forecasting, and financial analysis. - Experience in financial back-office processes in a BPO environment. - Ability to analyze complex problems, apply innovative solutions, and manage projects effectively. - Demonstrated ability to build relationships with key stakeholders based on mutual respect and trust. - Language Level: Business English This position offers a unique opportunity to drive transformation and growth within the Global Shared Services Unit at Fujitsu, leveraging your skills and experience to achieve impactful results. As the Head of Business Process Services at Fujitsu, your primary responsibility will be to develop and implement BPS capability within the Global Shared Services Unit. This role is crucial in contributing to the transformation of our Global Delivery Unit into the Future Mode of Operation (FMO), supporting automation, AI techniques, and a one-standard approach across all Global Delivery Centers (GDCs) while ensuring quality and competitiveness. **Key Responsibilities:** - Lead, manage, and develop the Global Shared Services to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit. - Improve Customer Centricity by developing deep customer business knowledge to deliver effective services meeting customer business requirements. - Collaborate with Regions, Customer Engagement, and Global PreSales teams to grow the service line business. - Develop and implement competitive cost models to improve win rates and transparency. - Manage the budget for the service line, including planning, monitoring actual versus planned, and making necessary adjustments. **Capability Development:** - Transform the capabilities and skills of Global Shared Services to improve service competitiveness for driving growth. - Define and implement an effective capability location strategy supporting Regional requirements and maximizing labor arbitrage benefits. - Optimize Service Line Resource Management through effective cross-training/upskilling, recruitment, and planned attrition. - Ensure Delivery Standards are achieved aligned wi
