33 Capability Development Jobs

The Portfolio Manager-Business Banking position in Mumbai within the Retail Banking unit of the bank requires you to scope out and deliver products that align with the Business Banking value proposition. Your primary responsibilities include guiding and collaborating with Sales teams to enhance capabilities and ensure exceptional customer service. It is crucial to operate within the compliance framework established by regulatory bodies and the bank while also maximizing efficiency through product innovation and process re-engineering. Your key roles and responsibilities involve developing tailored solutions for micro markets and segments in specific geographies to offer unique value to customers. You will be instrumental in fostering a conducive work environment by enhancing team capabilities as a subject matter expert in business banking solutions. Additionally, you will drive service architecture by seamlessly integrating various channels such as branch banking and phone banking to support business operations effectively. Collaboration across branch, assets team, and support structures is essential to empower frontline teams and ensure a customer-centric approach. As a Portfolio Manager-Business Banking, you will play a pivotal role in building, growing, and nurturing a team of Product Managers. Your managerial and leadership responsibilities include monitoring and fostering a collaborative work culture to facilitate seamless coordination among branch, assets team, and support structures. Moreover, you will be responsible for the growth and development of the sales and product team under your supervision. The ideal candidate for this role should hold a graduate degree and an MBA qualification. A minimum of 5 years of experience in Portfolio Manager-Business Banking is required to excel in this position.,

Job Title: Manager Safety Role Purpose The incumbent of this role is responsible for the driving the final HSE strategy at project sites. They are responsible for ensuring adherence to the defined policies and processes and create awareness among the employees at the project sites about the need for safety, various safety practices and the possible implications of not following the safety instructions and guidelines at the project. The role holder implements the finalised diversio plan in collaboration with the on-site safety engineers and operations team. Key Responsibilities Safety Operations Implement the finalised safety strategy at the project site while ensuring adherence to safety related SOPs through periodic safety checks and safety audits. Guide the team in translating the safety plans into actions and operating calendars. Review and monitor their implementation. Ensure the timely renewal of safety related license(s) by liaising with government authorities and facilitating their audit process for the project. Ensure renewal of safety related NOCs on a timely basis. Conduct first level root cause analysis for safety accidents. Ensure implementation of new techniques to curb air pollution. Capture and share requirement of safety related equipment to the corporate office for the project site with the support of the Procurement team. MIS and Reporting Conduct a first level analysis of the safety audit data received from the project site and provide relevant insights to the senior management. Establish a communication schedule to update all relevant stakeholders. People Management Facilitate development and growth of direct and indirect reportees while keeping track of overall project employee engagement and attrition. Ensure all the employee grievances are handled in the appropriate manner. Ensure the capability development for the division through performance management, training, and mentoring of teams to drive high performance and engagement and enable achievement of current and future safety needs of GRIL. Indicative Experience and Exposure Graduate in (B.E./ B.Tech) Civil Engineering, preferably Post Graduation in Traffic/ Transportation/ Safety Engineering or equivalent. Min 10 yrs. - In supervision of safety in road projects, rail, metro high speed rail project.

As the Strategic Initiatives Leader for Automation and Technology, your responsibilities will include providing strategic inputs to incorporate automation and technology into the Group's strategy. You will engage with businesses to understand their security technology requirements, develop action plans, and seek approval from top leadership. Additionally, you will align automation initiatives with the Group Security Strategy Roadmap. In terms of Security Budgeting, you will conduct cost analysis, budget estimation, and ROI analysis for proposed projects. Finalizing budgets and conducting timely reviews with the leadership team on strategic automation projects will also be part of your role. You will be responsible for formulating policy frameworks, performance metrics, and conducting diagnostic tests to enhance security processes. Overseeing design documents, formalizing security systems operating models, and staying updated on new trends and technologies will be crucial to continually improve security infrastructure. Your role will involve leading site security automation projects, designing training sessions for technology projects, and implementing group-defined frameworks. Performance review, defining metrics, identifying process gaps, and driving process excellence initiatives will also be key responsibilities. In terms of qualifications, you are expected to hold a Bachelor's degree in B.E Instrumentation, PGDBA in Operations, and relevant certifications such as CPP, CFE, TAPA, PSP, CISSP, or other industrial security certifications. With over 15 years of work experience in Automation and Technology, including leadership roles in medium to large organizations, you should have rich experience in formulating strategies, executing automation projects, and managing end-to-end security operations. Your ability to collaborate with multiple stakeholders, drive a high-performance culture, and develop talent within the team will be critical to success in this role. Cultivating strategic relationships with partners and ensuring seamless project execution will also be essential to add value to the organization.,

You will work with You will join the Product & Projects discipline whose remit is to help bring customer centricity, innovation, commercial value and pace as bp seeks to use technology to drive differentiation for our brand for both customers & shareholders. The team will strive to build a dynamic and inspiring environment where our people are not only hired but also nurtured to their fullest potential. The team will develop, train & provide ground breaking standards, innovative tools, and a vibrant culture of support, to empower employees in the technology organization to soar to new heights, revolutionizing customer focus and driving global success. This is more than a discipline; it's a movement towards a brighter, more agile future. Let me tell you about the role This is a critical role held within the team, responsible for building service design capability within our Indian hub and across other global teams, driving excellence in design practices, fostering talent development, and ensuring alignment with business and customer needs. This person will set the vision for service design capabilities, define best practices, and establish frameworks that enable teams to deliver high-quality, user-centered solutions. This role involves mentoring and upskilling designers, recruiting top talent, and cultivating a culture of innovation and collaboration. The Capability Lead also partners closely with product, engineering, and business leaders to integrate design strategy into broader organizational goals, ensuring scalability and consistency across global markets. Additionally, they stay ahead of industry trends, advocate for design maturity, and champion the value of design within the enterprise. What you will deliver Service design frameworks & standards: Develop, document, and maintain service design methodologies, playbooks, and best practices to ensure consistency and scalability across the enterprise. Capability development & training: Establish training programs, coaching, and career development pathways to enhance service design expertise within the organization. Service blueprints & customer journey maps: Lead the creation and refinement of service blueprints and end-to-end customer journey mapping to improve cross-functional alignment and service delivery. Tooling & iInfrastructure: Define and implement service design tools, research methodologies, and collaboration platforms to enhance efficiency and effectiveness. Cross-functional collaboration & integration: Work closely with product, business, operations, and technology teams to ensure service design principles are embedded into decision-making and execution. Measurement & impact assessment: Establish KPIs and measurement frameworks to track the effectiveness of service design initiatives and their contribution to business and customer outcomes. Thought leadership & advocacy: Champion service design within the organization, educating stakeholders on its value and driving a culture of human-centered design and continuous improvement. Community & culture building: Foster a strong internal service design community through events, knowledge-sharing initiatives, and cross-team collaboration. What youll need to be successful (experience and qualifications) Bachelors degree in Design, Human-Computer Interaction, or a related field, or equivalent experience. Experience as a Service Designer or similar role. Strong understanding of user-centered design principles. Proficiency in service blueprinting and journey mapping. Excellent communication and teamwork skills. Ability to work optimally in a cross-functional team environment. Experience with prototyping and testing service concepts. Strong analytical and problem-solving skills Familiarity with AI tools and technologies, including understanding how AI can positively impact the field of service design. This position is a hybrid of office/remote working

As a Product Lead in Business Banking at our Mumbai office within the Retail Banking unit, your primary responsibility will be to scope out and deliver products that align with the Business Banking value proposition for the bank. You will guide, nurture, and collaborate with Sales teams to enhance their capabilities and ensure exceptional delivery to customers. It is crucial to operate within the compliance boundaries established by regulatory bodies and the bank, while also maximizing efficiency through Product Innovation and Process Re-engineering. Your role will involve creating a framework to deepen Business Banking relationships for the bank. In this role, you will be responsible for conceptualizing and implementing the Product and Portfolio strategy to acquire new customers and deepen relationships through various services such as CMS, trade/fx, and Working capital requirements. You will be instrumental in developing product lines that facilitate the growth of the business banking book. Additionally, you will work closely with the sales team in different geographies to devise segment-specific solutions that provide a unique value proposition to customers. Your duties will also include fostering an enabling work environment by enhancing the capabilities of teams as a subject matter expert in business banking solutions. You will drive service architecture by seamlessly integrating various channels that support the business, including branch banking and phone banking. Promoting a collaborative work culture between branch, assets team, and support structures will be essential to empower front-line teams effectively. As a managerial and leadership figure, you will be tasked with building a collaborative work culture among different teams to ensure customer satisfaction. Your role will involve nurturing and developing the sales and product team nationwide to achieve organizational goals. The ideal candidate for this position will hold a Graduate degree, with a preference for Post Graduate qualifications such as an MBA from a premier institution. Moreover, a successful candidate should possess over 15 years of experience in related fields to effectively carry out the responsibilities of this role.,

As the Manager - People & Culture at Amber, you will serve as an HR Business Partner (HRBP) and champion the company's values and culture. Your role will involve fostering a positive work environment, implementing innovative HR initiatives, and leading HR projects to meet business needs. You will provide guidance to business leaders and employees on company policies and procedures, resolve employee relations matters, and conduct skip-level meetings effectively. Collaborating with business leaders, you will work on various HR processes such as Performance Management, Talent Management, and Succession Planning. You will design and execute engagement programs to enhance employee morale, foster high performance, and strategize retention to improve employee satisfaction. Effective communication and the introduction of best HR practices will be essential to drive organizational and employee success. Requirements for this role include strong influencing skills, experience in handling employee grievances, familiarity with the Product Software Industry, excellent communication skills, and accountability for delivering outcomes. You should have 4-5 years of HR experience with at least 1-2 years as an HRBP, understanding of HR functions, stakeholder management skills, and proficiency in HRIS and Microsoft Office applications. Additionally, you should possess high emotional intelligence, adaptability, and a willingness to learn and unlearn to thrive in a startup environment. Joining Amber will offer you growth opportunities, freedom to lead HR initiatives, and an inclusive work environment that values diversity. You will receive a competitive compensation package and the chance to be part of a dynamic team committed to fostering a culture of excellence. Apply now to embark on an exciting journey with us at Amber.,

As a Product Lead in Business Banking at our Mumbai office within the Retail Banking unit, your primary responsibility is to scope out and deliver products that align with the Business Banking value proposition. You will guide, nurture, and collaborate with the Sales teams to enhance their capabilities and ensure exceptional service delivery to our customers. Your role will involve working within the compliance regulations set by regulatory bodies and the bank to maximize efficiency through Product Innovation and Process Re-engineering. Additionally, you will be tasked with creating a framework that fosters deeper relationships within the Business Banking segment. Your key responsibilities will include conceptualizing and implementing the Product and Portfolio strategy to acquire new customers and strengthen relationships through various financial products such as CMS, trade/fx, and Working capital requirements. You will be instrumental in developing product lines that contribute to the growth of the business banking portfolio. Collaborating closely with the sales team in different geographies, you will design micro-market and segment-specific solutions to offer a unique value proposition to our customers. Furthermore, you will be responsible for creating an enabling work environment by enhancing the capabilities of your teams and serving as a subject matter expert on business banking solutions. You will drive service architecture by integrating various channels seamlessly to support the business, including branch banking and phone banking. Building a collaborative culture between the branch, assets team, and support structure will be crucial to empower the front-line teams effectively. In a managerial and leadership capacity, you will focus on fostering a collaborative work culture between the branch, assets team, and support structure to ensure that the sales teams deliver exceptional customer service. Your role will involve nurturing and developing the sales and product teams nationwide to achieve organizational goals and customer satisfaction. To qualify for this role, you should hold a Graduate degree in any discipline. A Post Graduate degree, preferably an MBA from a premier institution, is highly desirable. The ideal candidate will have over 15 years of experience in a relevant field, demonstrating a strong track record of product management and leadership abilities.,

As the Portfolio Manager for medical devices, you will be responsible for overseeing a diverse range of products throughout their lifecycle, ensuring adherence to high delivery standards. Your key tasks will include establishing efficient delivery processes that prioritize regulatory compliance and quality assurance. You will also play a crucial role in coordinating cross-functional teams to support successful product launches on a global scale. In your role, you will drive the strategic growth of the application division within medical devices by developing and executing plans that emphasize customization and alignment with client needs. Your focus will be on expanding service offerings through high-impact applications, IoT integration, connectivity, and analytics to meet market demands effectively. Collaboration with R&D and engineering teams will be essential to enhance application capabilities and introduce innovative solutions. To achieve business growth targets, you will be required to identify and capitalize on new market opportunities, foster client relationships, and position the business for continuous expansion in medical device applications. Driving business acquisition efforts, building partnerships, and managing key accounts will be key responsibilities to support revenue targets and broaden the client base. Regular engagement with customers and stakeholders will also be necessary to refine offerings based on market insights and ensure the application portfolio remains aligned with industry needs. Your leadership role will involve building and mentoring a high-performing team across multiple locations, with a focus on driving capability development in regulatory compliance, product design, and applications. Creating a collaborative and innovative environment that encourages skill development and supports growth in medical device applications will be crucial to your success. Engagement with external stakeholders, industry analysts, and internal teams will be essential to position the company as a leader in medical device applications. Effective communication of the division's strategic vision to clients will help maintain strong relationships and establish the company as a trusted partner in medical device innovation.,

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team

The role sits within our global business area Resilience . We work to protect our natural environment and water resources, while powering our world for future generations. Around the world, were feeling the effects climate change, rapid urbanization, loss of biodiversity. The rate at which were seeing large-scale, unforeseen events such as floods and wildfires, is becoming more frequent. We are here to protect our natural environment and water resources, while powering our world for future generations. Role description: Purpose - This is a key role within the Global Excellence Centre supporting the global Services strategy and excellence. This is achieved through being driving excellence in GEC service delivery within the service area, positioning GEC in the global business as a centre of excellence and supporting the implementation of the global S&A strategy. This is pivotal in ensuring capability excellence drives service delivery quality, driving sustainability into focus areas and ensuring the organization and reusability of data. Reporting Lines - Role reports directly to the GEC Business Area Director / GEC Director, with a dotted reporting line to the GBA Service Director. The role is a full time role. Role accountabilities: Individual Accountabilities Standardization & Automation of Service Delivery Develop and implement standards ways of working for the Service Line, including governance and assurance across the discipline using standardized process and best practices. Full alignment required with the Global Procedures. Agree the standard role for GEC within the service delivery, and influence the alignment of this across the global business with the GBA Service Director Own the standardized approaches in GEC, and lead continuous improvement. Provide assurance to the business area that standards are being delivered, adopted and complied with. Identify, develop, and deploy automated solutions to repeatable processes which improve efficiency and lower our cost of delivery for Service Line Contribute to continued development and deployment of service based digital tools. Drive best practices and knowledge to enhance the adoption of digital tools and products within BAs. Quality / Service Excellence Support the Service Transition Director migrating prioritized activities from country to GEC Develop service delivery plan, setting high standards of service quality, leading to improved client (and GBA partners) satisfaction. Drive the discipline into using optimized ways of working Provide and stimulate Service Leadership in projects with a strong focus on Quality, Assurance & compliance. Understand GEC service delivery, as outlined by designated roles in Global Procedures, and help ensure that the planning of GEC project contributions aligns with this framework. Capability Development Contribute to strategic and long-term requirements for skills and capabilities for the service discipline, based on identified gaps between current and future needs. Build GEC competence & (additional) skills in line with future Service & Client need, to support growth, efficiency, effectiveness, and scale. Influence GEC leadership to create sufficient technical and digital leadership across the GEC service discipline to help attract improved work diet from countries. Promote knowledge sharing through webinars, workshops, presentations etc. Connected Data Develop strategies for selecting, storing, maintaining and reusing data in our service delivery. Showcase best practices of extracting value by reusing data and/or using the value from available data. Actively participate in relevant global communities regarding data. Sustainability Drive Sustainability in our Service Delivery through sharing of best practices, Identify opportunities for sustainability to be part of our service delivery. Organization Establish a GEC network of SMEs to help drive required outcomes of the role. Actively participate in relevant global service communities, such as SEGs and COPs. Growth Participate, if applicable, in tenders and global accounts, promoting and optimizing GEC adoption. Contribute to development of global value propositions to be used for MtO phase and Key Clients including digital and sustainable solutions. Act as advocate for GEC in global communities. Develop capability statements for GEC including best practices. Partner with Discipline Director to develop growth plan for respective service in collaboration with BAs, based upon their market requirements. Contribute to enhancing the commercial awareness skills of senior GEC staff to empower their effective participation in pursuits. GEC Contribution Contribute to improved GEC contribution by influencing and operationalising standard work splits between BA and GEC that help set contribution targets. Key Shared Accountabilities GEC capability development strategy Prioritized Automation initiatives Interact with GEC Automation leads to support development of automated solutions and digital tools Interact with Digital Intelligence product teams to align automated solutions and client facing solutions Asset Mgmt only] Interact with Asset Management Leads and Asset Management Platform team to support development of automated and digital tools Interact with BIM and Design Automation Leads to support development of automated solutions and digital tools. Interact with GEC Quality Director on delivery of high quality service delivery. Interact with Discipline Director and Business Development Director on Growth and GEC Contribution. Develop GEC data strategy in collaboration with GEC S&A and Data Director (aligned to global strategy) Decision rights Drives efficiency through standardization and automation of service delivery Executes discipline strategy across GECs, implementing processes, procedures, and tools for delivery Leadership of GEC service group(s) and communities to drive best practice and knowledge sharing Drives service community to enhance capability development & technical skillset in line with professional standards Support development and implement service based digital tools Important Metrics Adoption of Global Procedures and digital tools Efficiency through standardization & automation Quality of project deliverables Implementation of tailored training plan Qualifications & Experience: The candidate should have: Significant professional experience in the service (15 years or more), ideally with experience globally and working to different standards and practices Excellent influencing and collaboration skills at a strategic level as well as leadership at a detailed service level Strategic mindset, collating information across the business and developing opportunities to benefit the service, Arcadis and our clients Ability to coach and bring out the best in your teams Strong interpersonal skills and technical expertise to draw a following and build and maintain relationships across the business Driven to achieve outcomes taking ownership of challenges and working to resolve in a collaborative way Ability to see from others perspectives Able to lead service expert groups where required and guide on content and topics to support service development within GEC and to a growing extent, globally For this role you are also expected to take an active role in mentoring and sponsoring people in your service and to support communities and social activities that show good leadership and support Arcadis sustainability objectives Be curious: Demonstrate and develop curiosity in oneself and others; bringing clients and Arcadians on a journey of discovery and co-creation. Have a global, strategic, and future thinking mindset. Are digitally-savvy, entrepreneurial and innovative. Build organizational networks that are value-adding, engaging and purposeful. Incorporate a human-centric, experimentation and continuous learning mindset to lead innovation and transformation. Actively engage diverse points of view and manage healthy issues-based conflict. Drive success: Create a sense of shared ownership and accountability balancing this with decisiveness and holding others to account for delivery. Take ownership for own responsibility, creating clarity and motivating and aligning others. Internalize organizational goals, making them ones own personal stretch goals. Are outcomes focused and tackle challenges head-on. Demonstrate commercial acumen in general, and specifically with regards to sustainable solutions. Actively shape the future of the organization. Ignite passion: Personally role model own commitment to improving quality of life and putting sustainability at the core. Apply an adaptive style to engagement that is culturally sensitive and appeals to the personal needs of others. Bring clarity and manage anxiety in others, through clear communication and inspiring storytelling. Integrate their work, helping others make the connection between their work and the bigger picture. Maintain personal resilience and rebound from setbacks and help others to do the same. Main Working Contacts Global/GBA Service Director GEC S&A and Data Director Global Automation Director Service Transition Director Global Data and Information Management Director GEC Service Transition Director BA Service Leads/Directors GEC Quality Director / Country Managers GEC BIM / Design Automation Leads GEC Learning & Development Business Partner(s) Digital Intelligence Products Director

The Lead - Sales Capability Building is a strategic architect of sales excellence, responsible for empowering sales professionals with relevant training, skills development, and performance coaching. This role ensures that the sales force is equipped, agile, and continuously evolving to drive business growth. Key Responsibilities: Design and implement an effective sales onboarding and capability development framework, ensuring seamless integration and accelerated productivity for new hires in sales team. Develop and execute high-impact training programs that enhance consultative selling, negotiation, and customer engagement skills. Drive the creation and continuous refinement of sales playbooks, ensuring sales teams are equipped with winning strategies, messaging frameworks, and competitive intelligence. Establish a sales competency framework, identifying key skills, gaps, and growth areas to enhance individual and team performance. Facilitate Weekly and Monthly training programs for Sales team along with experts. Partner with sales leadership to shape a high-performance culture through coaching, enablement initiatives, and continuous learning programs. Qualifications: Bachelor s degree in business, Human Resources, or a related field. 5+ years of experience in sales training, capability development, or performance coaching. Proven experience in designing and leading large-scale sales training pr ograms. Strong understanding of modern sales methodologies, consultative selling, and behavioral coaching. Ability to influence, inspire, and drive sales transformation at scale.

About The Role : Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce Industries Vlocity.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Google BigQuery.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Java.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Qlik Sense.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Centric testing.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Data Visualizations Engineering.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Industry 4.0-COTS MES.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Integration.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SAP Financial Accounting & Controlling.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise.Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2Team ManagementProductivity, efficiency, absenteeism 3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MERN.Experience5-8 Years.