Head of Business Operations

Location: India – Bangalore (supporting US HQ operations)Work Type: Full-TimeExperience Required: 12–14 Years total; 7+ years building India operations for US-based IT consulting firmsCompensation: INR 7,000,000 – 7,200,000 Base (Fixed) + Variable Component

Job Overview

• A leading IT consulting and digital transformation firm is seeking a Director of Business Operations to establish, lead, and scale India operations. This role will be a senior decision-making position, driving operational excellence, workflow automation, and alignment with global US processes. The candidate will manage a team of operations and finance professionals, ensure smooth client engagement, and support strategic growth initiatives.
  

Key Responsibilities

• Lead hiring, onboarding, and retention strategies to attract top IT and operations talent.
• Manage operations, development, and back-office teams, fostering a collaborative culture.
• Champion employee engagement, talent development, and succession planning.
• Create a culture of accountability, empowerment, and psychological safety.
• Operational Excellence & Workflow Automation:
• Head the India office, overseeing day-to-day operations and decision-making.
• Implement operational objectives across quality, timeliness, and productivity.
• Build scalable office infrastructure, systems, and processes.
• Lead workflow automation initiatives to streamline operations and enhance productivity.
• Establish performance, quality, and compliance frameworks.
  

Strategic Execution & Client Engagement

• Partner with US leadership to execute strategic initiatives and support service delivery.
• Serve as a client-facing executive representing India operations.
• Align India teams with US Centers of Excellence, automated workflows, and global processes.
• Provide operational insights for corporate strategy and transformation projects.
  

Financial & Resource Management

• Collaborate with MD, Finance, and Operations to manage site budgets.
• Track KPIs and metrics to drive efficiency, scalability, and operational improvements.
• Identify opportunities for cost savings and automation.
  

Must-Have Requirements

• 12–14 years total experience, with 7+ years building India teams for US-based IT consulting firms.
• Experience in business functions such as HR Operations, Finance, Marketing, or Business Operations (non-technical).
• Strong track record of managing US stakeholders and client-facing engagements.
• Proven ability to set up scalable processes, track KPIs, and build organizational culture.
• Executive presence, strategic thinking, and operational expertise.
• Experience in small-to-mid-sized IT consulting or GCC tech setups (30–150 people) during early growth stages.
  

Nice-to-Have Skills

• Tech-savvy with interest in automation and digital tools.
• Experience in entrepreneurial or fast-paced environments.
• Familiarity with compliance, performance management systems, and workflow automation.