Head of Business Operations

Role Overview

The Head of Business Operations will oversee and streamline day-to-day business activities across all verticals of TITY Global Pvt Ltd. The role requires strong leadership, strategic planning, operational excellence, and the ability to drive company-wide performance, efficiency, and growth.

Key ResponsibilitiesOperational Leadership

• Lead and manage overall business operations, ensuring smooth execution across departments.
• Develop, implement, and monitor operational processes to improve efficiency and productivity.
• Oversee project execution, internal workflows, reporting systems, and daily business activities.

Strategic Planning

• Work closely with the CEO/Management in defining business strategies and operational goals.
• Drive business expansion initiatives, new service lines, and performance improvement programs.

Team Management

• Supervise cross-functional teams including software, digital marketing, design, support, and admin units.
• Assign KPIs, track performance, conduct reviews, and ensure teams meet deadlines and deliverables.

Process & Quality Control

• Ensure standardized processes for project management, client communication, and service delivery.
• Implement quality control measures and continuous improvement initiatives.

Client & Stakeholder Coordination

• Manage key client accounts, ensuring seamless communication and project satisfaction.
• Handle escalations, operational challenges, and ensure timely resolution.

Financial & Operational Reporting

• Oversee budgeting, cost management, and operational expenditure.
• Prepare daily, weekly, and monthly operational performance reports for management review.

Compliance & Risk Management

• Ensure company policies, legal compliance, and operational standards are followed.
• Identify operational risks and implement preventive measures.

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Business Administration, Management, Operations, or related field.
• Minimum 5 years of experience in operations management or a similar leadership role.
• Strong knowledge of business processes, project management, and cross-functional coordination.
• Excellent leadership, communication, and problem-solving skills.
• Ability to oversee multiple teams and manage simultaneous projects.
• Experience in IT, software, digital services, or technology sectors preferred.

Key Competencies

• Strategic Thinking
• Team Leadership
• Operational Excellence
• Decision-Making
• Process Optimization
• Client Relationship Management
• Analytical & Reporting Skills

Job Types: Full-time, Permanent

Pay: ₹25,023.61 - ₹34,442.83 per month

Benefits:

• Health insurance
• Leave encashment

Work Location: In person