Job
Description
As an AVP of IT Infrastructure at a global IT service provider based in Hyderabad, your role will involve leading and expanding infrastructure and cloud service lines. You will be responsible for strategic leadership, client engagement, pre-sales solutioning, and delivery excellence for a mid-tier IT services organization catering to global clients. **Key Responsibilities:** - **Practice & Strategy Leadership** - Define and execute the roadmap for Infrastructure, Cloud, IT Operations, and Cybersecurity services. - Build value-driven, outcome-based offerings aligned to client needs including CloudOps, AIOps, FinOps, Zero Trust, and IT modernization. - Establish best practices, frameworks, and reusable IPs to scale delivery and pre-sales effectiveness. - **Client Engagement & Pre-Sales** - Partner with sales, delivery, and solution architects in client pursuits, RFP responses, and solution presentations. - Engage directly with CXO and IT leadership to translate business needs into scalable technology solutions. - Drive customer success through proactive governance, quarterly reviews, and continuous improvement. - **Delivery & Operations Excellence** - Oversee end-to-end delivery for infrastructure and cloud engagements, ensuring SLA, uptime, and performance targets are consistently met. - Govern IT Operations, Service Desk, Cloud Management, and Data Center services through robust KPIs and automation. - Drive continuous improvement, cost optimization, and standardization across delivery engagements. - **Cybersecurity & Compliance (nice to have)** - Oversee enterprise-grade cybersecurity initiatives including SOC operations, vulnerability management, identity governance, and compliance. - Define and embed security-by-design principles into all infrastructure and cloud solutions. - Assist in adherence to global compliance standards (ISO 27001, SOC 2, GDPR, etc.). - **Innovation & Thought Leadership** - Stay ahead of market trends to create new go-to-market offerings in emerging areas (Edge, GenAI in InfraOps, Hybrid Cloud). - Collaborate with alliance and marketing teams to position differentiated propositions. - Publish whitepapers, case studies, and participate in industry events to build brand credibility. - **People & Capability Building** - Lead a high-performing team across delivery, architecture, and support functions. - Foster a culture of accountability, agility, and innovation. - Build next-gen capabilities through training, mentoring, and certifications. **Required Experience & Skills:** - 15-20 years of total experience in IT Infrastructure, Cloud, and Security services with 5+ years in a leadership role. - Proven track record managing client-facing delivery and pre-sales in a mid-tier IT services or managed services environment. - Hands-on exposure to multiple Multi-cloud environments (AWS, Azure, GCP, OCI), ITSM/ITIL, DevOps, AIOps, Cybersecurity operations, Data center, and end-user support services. - Nice to have Compliance exposure (SOC, ISO audits). - Strong presentation, commercial, and negotiation skills. - Proven experience in scaling delivery operations and building reusable solution accelerators. **Qualifications:** - Bachelors or Masters degree in Engineering, Computer Science, or related field. - Nice to have Certifications in any of: AWS/Azure/GCP Architect, CISM/CISSP, ITIL Expert, PMP, or equivalent. As an AVP of IT Infrastructure, your success will be measured by growth in Infrastructure & Cloud services revenue, improved win rates and client satisfaction scores, operational efficiency, automation adoption, and SLA adherence, the number of new offerings/reusable assets introduced, and employee engagement and capability enhancement. As an AVP of IT Infrastructure at a global IT service provider based in Hyderabad, your role will involve leading and expanding infrastructure and cloud service lines. You will be responsible for strategic leadership, client engagement, pre-sales solutioning, and delivery excellence for a mid-tier IT services organization catering to global clients. **Key Responsibilities:** - **Practice & Strategy Leadership** - Define and execute the roadmap for Infrastructure, Cloud, IT Operations, and Cybersecurity services. - Build value-driven, outcome-based offerings aligned to client needs including CloudOps, AIOps, FinOps, Zero Trust, and IT modernization. - Establish best practices, frameworks, and reusable IPs to scale delivery and pre-sales effectiveness. - **Client Engagement & Pre-Sales** - Partner with sales, delivery, and solution architects in client pursuits, RFP responses, and solution presentations. - Engage directly with CXO and IT leadership to translate business needs into scalable technology solutions. - Drive customer success through proactive governance, quarterly reviews, and continuous improvement. - **Delivery & Operations Excellence** - Oversee end-to-end delivery for infrastruc
