41 Aiops Jobs

As a FinOps Analyst at PepsiCo's Product Delivery team, you will play a crucial role in accelerating PepsiCo's digital transformation by delivering and sustaining digital products across Strategy and Transformations core priorities. Your primary responsibility will be to collaborate with global teams and influence them to substantially reduce infrastructure costs. You will work closely with teams both within and outside of DP&A, such as the PepsiCo Cloud Cost Office, to analyze complex data, identify cost-saving opportunities, and communicate proposed action plans effectively. Your responsibilities will include defining and executing an integrated FinOps plan, reducing cloud and on-premise infrastructure costs for about 300 DP&A apps, optimizing AMS contract management pricing models, rationalizing apps to save money, analyzing complex data to identify opportunities, and designing and testing dashboards, reports, and analytics. You will also be responsible for optimizing inefficient processes and tools to drive efficiency and effectiveness. To excel in this role, you should have at least 5 years of analyst and analytic experience, advanced Excel skills, proficiency in Power Point for creating presentations, experience in designing and testing dashboards, reports, and insights (preferably in Power BI), excellent communication skills, strong problem-solving abilities, and the capacity to simplify complexity to make informed decisions. A creative mindset, passion for efficiency, and the ability to collaborate effectively with teams of varying priorities will be key to your success. Your role will require you to demonstrate perseverance, resilience, and a can-do attitude in pursuing goals, quick decision-making abilities, effective collaboration with others, persuasive communication skills, and the motivation to inspire your colleagues. Strong technical knowledge and skills in Azure Platform, ServiceNow, Flexera, Excel, and other AIOps toolsets will be beneficial for this position. If you are a proactive, analytical thinker with a passion for driving results and influencing positive change, we encourage you to apply for this challenging and rewarding opportunity at PepsiCo.,

You will be joining Zscaler, a company dedicated to making the cloud a secure environment for businesses and a positive experience for enterprise users. Zscaler operates the largest security cloud globally, enabling digital transformation for enterprises to become more agile, efficient, resilient, and secure. The AI-powered Zscaler Zero Trust Exchange platform, integrated into their SASE and SSE offerings, ensures the protection of enterprise customers from cyber threats by securely connecting users, devices, and applications worldwide. As a Director of Software Engineering for the ZDX team, your role is crucial in delivering a fast, reliable, and user-centric experience on a global scale. Your responsibilities will include defining and executing the performance and supportability roadmap for ZDX, building and leading high-performing engineering and product teams, advocating for a customer-first culture, and collaborating cross-functionally to improve product performance and operational supportability. Reporting to the Vice President, Software Development Engineering, you will work towards aligning the roadmap with customer needs and business objectives, scaling engineering and product teams, driving a customer-centric culture, and simplifying the support process through automation and AI. To be successful in this role, you should have at least 14 years of experience in product engineering, platform engineering, or cloud/SaaS infrastructure, with a minimum of 5 years in a leadership position. You should possess a proven track record in building and scaling distributed systems emphasizing performance and reliability, a strong technical foundation, experience in leading multi-functional teams, and deploying Machine Learning Models and algorithms. Preferred qualifications include experience with digital experience monitoring (DEM), AIOps, or customer support observability tools. At Zscaler, diversity and inclusion are paramount values, and the company is committed to fostering an inclusive environment that celebrates all backgrounds and perspectives. Zscaler offers a comprehensive benefits program to support employees and their families at different life stages, including health plans, various time off plans, parental leave options, retirement plans, education reimbursement, in-office perks, and more. Join Zscaler in their mission to create seamless and secure business interactions, where you will have the opportunity to work with a team that reflects the diverse communities and customers they serve. By applying for this role, you agree to comply with relevant laws, regulations, and Zscaler policies concerning security, privacy, and other standards. Zscaler is dedicated to providing reasonable accommodations in the recruitment process for candidates with different abilities, long-term conditions, mental health conditions, sincere religious beliefs, neurodiversity, or pregnancy-related support.,

About Zscaler Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. Our Engineering team built the world&aposs largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today&aposs cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy. Responsibilities We&aposre looking for an experienced Director of Software Engineering to join our ZDX team.This role is critical to ensuring that ZDX delivers a fast, reliable, and user-centric experience across the globe. Youll shape the strategy, grow and coach teams, and work cross-functionally to drive improvements in product performance and operational supportability. Reporting to the Vice President, Software Development Engineering you&aposll be responsible for: Defining and executing the performance and supportability roadmap for ZDX, aligning with customer needs and business goals Building and scaling high-performing engineering and product teams focused on telemetry, root cause analysis, and end-to-end service quality Driving a customer-first culture by advocating for frictionless experiences, rapid incident resolution, and intelligent insights Partnering with cross-functional leaders in product, support, engineering, and SRE to close feedback loops and accelerate issue resolution Bringing clarity to complex problems, prioritizing areas of impact and simplifying the support process through automation and AI What We&aposre Looking For (Minimum Qualifications) 14+ years of experience in product engineering, platform engineering, or cloud/SaaS infrastructure and at least 5 in a leadership role Proven track record of building and scaling distributed systems with a focus on performance and reliability. Strong technical foundation and the ability to deep dive into architecture, telemetry pipelines, and incident workflows. Experience leading multi-functional teams and partnering with support and SRE to deliver customer-impacting solutions. Experience building and deploying Machine Learning Models and algorithms What Will Make You Stand Out (Preferred Qualifications) Experience with digital experience monitoring (DEM), AIOps, or customer support observability tools. At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Benefits Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. Show more Show less

15+ Yrs of total experience with minimum 5 Yrs of dedicated experience in presales & Solutioning. 10 Yrs of Hands-on experience in ITSM, Monitoring/AIOps, Should have handled stand alone RFPs for each of the tower line and should have strong collaborative experience to work on large managed services proposals. Should be fast & proactive to quickly understand the RFP scope, objectives, influencing factors in order to get started ASAP. Should be multi tasking and work on multiple proposals at the same time with ownership. Should be innovative and futuristic to bring the levers, ideas which can help to win the business. Should have good interpersonal skills and connects with OEM to get the best possible discounts and timely quotes for product procurement. Should have good experience with pricing and commercial engineering to make the proposal customer favourable. Must have a good skills in Power Point, Word and Excel. Should have good understanding on licensing models for the major OEMs Should have strong understanding of IT Infrastructure domain towers with vertical applications understanding. Should be well aware of SLAs KPIs, MSA Terms, Penalty clauses, legal terms and compliance used globally. Should be travel ready for requirement gathering, defence presentations and kick-off calls. Should have Sales, Presales and Solutioning accreditations, certifications from leading OEMs like ServiceNow, BMC, Manage Engine. At least one implementation certification for each of the tower from any top 3 Tier OEMs. : ITSM, Observability / AIOps./ Automation / ITIL Processes (ITIL / CFS / SIAM) Should be capable to construct innovative solutions for Green Field, Brown Field Implementations, Upgrade & migration opportunities and Development, Integrations work. Should have built futuristic Target Operating Models, cost effective and transformative multi year solutions and should posses well-articulated defence presentation capabilities Should have experience of handling RFPs which includes Product + Services with OEMs like : ServiceNow, BMC, HPE, Manage Engine, Ivanti, SNOW Software, Flexera, Ansible, Resolve, FreshWorks, Summit AI, etc. Should have experience of working on multi-million standalone ESM tools RFPs as well as 50+ Mn of Managed Services RFPs. Stand alone ESM Tools RFP to business conversion ration should be at least 30% and should be able to handle 5 + RFPs in a month. Should be well versed with partner portals of all the OEMs, their relevant documentations and should have good connect with regional sales teams of those OEMs. Should remain updated with new functionalities, market trends, customer demands and should provide required inputs suggestions to build team for PoC work. Should be able to effectively utilize his time with multi-tasking and should keep track of WIP, submitted proposals. Should be flexible to work with extended business hours, and over weekends if required basis the urgency of proposal submission, All of the above + 1. Experience of building and running portfolio of 50+ Mn size 2. Strong experience of capacity & Capability Building 3. Good connect within industry to attract best talent 4. Good track record of team retention 5. Experience with building stand alone as well as collaborative, bundled Service offerings 6. Good connect with OEMs to bring investments for enablement (Training, Certifications, Demo Instances) 7. Should work collaboratively with other practices, business lines within organization. 8. Should be travel ready and flexible. All of the above + Should be responsible for Portfolio Management, Governance and Escalation Management Should be good with aggressive strategies for land and expand, new territories, new logos Should be the leader to set examples for next in line with appropriate actions for account mining, customer experience and consistent revenue generation Should be able to represent CIS and ServiceNow in large forums, customer meets and visits. Should be responsible for SGA, GM and 30% YnY growth targets. Should review all proposals, pricing and solutions for final approval Should give timely updates to leadership team wrt business strategies, performance and possible escalations Should be bold enough to accept aggressive targets, growth plans and drive towards excellence.

The ideal candidate should have a minimum of 12 years of experience in ERP functional delivery, with at least 5 years of experience in managing global rollouts and support. You will be responsible for leading the full-cycle implementation of Oracle ERP Cloud (or E-Biz) and SAP ECC/S4 modules. Your expertise should include a deep understanding and command of processes related to Plan-Source-Make-Deliver-Finance. In this role, you will be hands-on with activities such as cut-over, data migration using tools like FBDI, ADFdi, LTMC, and keeping up with cloud release schedules. Proficiency in tools like ServiceNow, Jira, SQL for issue triage, and OTBI/BI Publisher reporting is essential. You should also have a track record of successful vendor governance, budgeting, and effective communication at the executive level. Maintaining Ticket Hygiene for all incident Tickets will be a crucial aspect of your responsibilities. Additionally, possessing a certification in Oracle Cloud Financials or SCM is highly preferred. Knowledge of OCI / OIC integrations, tools like GoldenGate, Boomi, and exposure to AIOps/RPA for ticket deflection and automated controls will be advantageous. An Agile-Scrum and DevSecOps mindset will be beneficial for SaaS extension delivery in this role. Your ability to adapt to changing requirements and work collaboratively in a fast-paced environment will be key to success.,

Role Overview We are seeking a seasoned and strategic Principal Infrastructure Architect to lead the design and delivery of enterprise infrastructure solutions across on-premises, cloud, and hybrid environments. The ideal candidate will bring deep expertise in IT infrastructure, service management, cloud strategy, and client engagement. This role is critical in driving innovation, operational efficiency, and customer satisfaction within our managed services portfolio. Key Responsibilities Architecture & Design Design and architect end-to-end managed infrastructure solutions across on-premises, cloud, and hybrid models. Develop technical blueprints, reference architectures, and service catalogs. Act as a trusted advisor to clients in areas such as Enterprise Service Management, AIOps, and Infrastructure Monitoring. Present AIOps strategies and solution roadmaps to clients. Define disaster recovery (DR) and business continuity plans aligned with client requirements. Technical Leadership Lead infrastructure assessments and audits for new and existing clients. Provide strategic guidance on cloud adoption, modernization, and automation. Collaborate with engineering teams to implement provisioning, monitoring, and orchestration solutions. Oversee the integration of performance monitoring and alerting tools. Service Management & Operations Design and implement ITIL-based service management processes. Define and operationalize SLAs, runbooks, and support workflows. Lead the development of incident, problem, and change management processes. Ensure alignment of infrastructure operations with ITSM best practices. Client Engagement & Pre-Sales Serve as the technical SME in client meetings, workshops, and solution demos. Provide ongoing consultation and optimization recommendations post-deployment. Support pre-sales efforts through solutioning, proposals, and technical validations. Required Qualifications Technical Expertise 15+ years in IT infrastructure architecture and management. Strong hands-on knowledge of: Virtualization: VMware vSphere, Hyper-V, KVM Cloud Platforms: AWS, Azure, GCP (multi-cloud & hybrid preferred) Storage Solutions: SAN, NAS, cloud storage Backup/DR: Veeam, Commvault, Azure Backup Networking: Routing, switching, firewalls, load balancing Databases: SQL Server, Oracle, MySQL, PostgreSQL Monitoring Tools: SCOM, Nagios, Datadog, New Relic Endpoint Management: SCCM, Intune, or equivalent Service Management ITIL Foundation Certification (Expert/Master preferred). Experience with ITSM tools: ServiceNow, Remedy, Jira Service Management. Knowledge of DevOps and cloud operations practices. Proficiency with automation tools: Ansible, Terraform, PowerShell. Additional Requirements Bachelors or Masters degree in Computer Science, IT, or related field. Industry certifications: AWS Solutions Architect, Azure Architect, VMware VCP, etc. Strong problem-solving, analytical, and communication skills. Experience in a consulting or managed services environment. Familiarity with security and compliance frameworks (e.g., ISO, NIST, SOC2). Project management exposure (PMP/PRINCE2 preferred). Why Join Us? Work with cutting-edge infrastructure and cloud technologies. Be part of a global team of industry leaders and technical experts. Opportunity to drive innovation and shape enterprise IT strategies. Competitive compensation, continuous learning, and growth opportunities.

As a ServiceNow Architect with 10-15 years of experience, you will be responsible for leading the architecture and design of complex ServiceNow implementations. Your role will involve translating business requirements into scalable and efficient ServiceNow solutions, developing architectural blueprints, and setting technical standards. You will oversee integrations with third-party systems using REST, SOAP, and MID Server, and conduct design reviews and performance tuning to ensure optimal functionality. Your expertise in AIOps and Predictive Intelligence will be leveraged to enhance the ServiceNow platform. You should possess a good understanding of AI Search implementation for Virtual Agents. Your experience as a ServiceNow Architect should demonstrate deep knowledge of ServiceNow modules such as ITSM, ITOM (CSDM), SPM, and WSD. Proficiency in Flow Designer, IntegrationHub, and scripting languages like JavaScript and Glide is essential. Knowledge of CMDB, Discovery, Service Mapping, and App Engine will be key to your success in this role. Holding a Certified ServiceNow System Administrator certification is mandatory, and additional certifications such as CIS (ITSM, HRSD, CSM), CAD, and CTA are preferred. Strong communication, documentation, and leadership skills will also be vital in effectively collaborating with stakeholders and driving successful implementations. This role offers an exciting opportunity to work on cutting-edge ServiceNow projects and contribute to the continuous improvement of IT service management processes. If you are a proactive and innovative professional with a passion for architecting ServiceNow solutions, we invite you to join our team and make a meaningful impact in the world of IT service delivery.,

As an AI Ops Expert, you will be responsible for the delivery of projects with defined quality standards within set timelines and budget constraints. Your role will involve managing the AI model lifecycle, versioning, and monitoring in production environments. You will be tasked with building resilient MLOps pipelines and ensuring adherence to governance standards. Additionally, you will design, implement, and oversee AIops solutions to automate and optimize AI/ML workflows. Collaboration with data scientists, engineers, and stakeholders will be essential to ensure seamless integration of AI/ML models into production systems. Monitoring and maintaining the health and performance of AI/ML systems, as well as developing and maintaining CI/CD pipelines for AI/ML models, will also be part of your responsibilities. Troubleshooting and resolving issues related to AI/ML infrastructure and workflows will require your expertise, along with staying updated on the latest AI Ops, MLOps, and Kubernetes tools and technologies. To be successful in this role, you must possess a Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field, along with at least 8 years of relevant experience. Your proven experience in AIops, MLOps, or related fields will be crucial. Proficiency in Python and hands-on experience with Fast API are required, as well as strong expertise in Docker and Kubernetes (or AKS). Familiarity with MS Azure and its AI/ML services, including Azure ML Flow, is essential. Additionally, you should be proficient in using DevContainer for development and have knowledge of CI/CD tools like Jenkins, Argo CD, Helm, GitHub Actions, or Azure DevOps. Experience with containerization and orchestration tools, Infrastructure as Code (Terraform or equivalent), strong problem-solving skills, and excellent communication and collaboration abilities are also necessary. Preferred skills for this role include experience with machine learning frameworks such as TensorFlow, PyTorch, or scikit-learn, as well as familiarity with data engineering tools like Apache Kafka, Apache Spark, or similar. Knowledge of monitoring and logging tools such as Prometheus, Grafana, or ELK stack, along with an understanding of data versioning tools like DVC or MLflow, would be advantageous. Proficiency in Azure-specific tools and services like Azure Machine Learning (Azure ML), Azure DevOps, Azure Kubernetes Service (AKS), Azure Functions, Azure Logic Apps, Azure Data Factory, Azure Monitor, and Application Insights is also preferred. Joining our team at Socit Gnrale will provide you with the opportunity to be part of a dynamic environment where your contributions can make a positive impact on the future. You will have the chance to innovate, collaborate, and grow in a supportive and stimulating setting. Our commitment to diversity and inclusion, as well as our focus on ESG principles and responsible practices, ensures that you will have the opportunity to contribute meaningfully to various initiatives and projects aimed at creating a better future for all. If you are looking to be directly involved, develop your expertise, and be part of a team that values collaboration and innovation, you will find a welcoming and fulfilling environment with us at Socit Gnrale.,

The System Analyst (Market Oriented) role requires applying system analysis expertise and market-driven research to elevate the company's competitive edge. Your primary responsibility will be to continuously assess the company's offerings in comparison to competitors, identify gaps, and suggest innovative, technology-driven solutions, particularly in cloud computing, high-performance computing (HPC), and distributed systems. Collaborating closely with product and development teams is essential to steer market leadership through data-backed insights and technical foresight. Your key responsibilities include: - Conducting in-depth market research, competitive benchmarking, and trend analysis to identify platform enhancement opportunities and guide product decisions. - Analyzing and recommending improvements across public cloud platforms, virtualization layers, container platforms, and infrastructure technologies. - Proposing innovative solutions leveraging knowledge of DevOps, AIOps, MLOps, and distributed systems to enhance platform scalability, reliability, and differentiation in the market. - Working closely with product managers, architects, and engineering teams to translate business needs into system requirements and ensure alignment with the product roadmap. - Developing detailed system specifications, UML diagrams, wireframes, and user stories for efficient planning and development. - Defining system-level KPIs, tracking performance metrics, and providing actionable insights to stakeholders for continuous improvement and strategic planning. - Presenting findings, technical analyses, and recommendations in a clear and compelling manner to technical and business stakeholders for informed decision-making. Key Requirements: - Proficiency in cloud computing, high-performance computing (HPC), and distributed systems. - Demonstrated ability to conduct market research and derive strategic, data-driven insights. - Strong communication and collaboration skills for effective cross-functional teamwork and stakeholder engagement. Educational Qualifications: - Bachelor's degree in Computer Science, Information Systems, or a related field. Experience: - 4+ years of experience in system analysis or related roles, with expertise in system architectures and analysis techniques. This role falls under the Software Division category.,

As a Software Engineering - Developer at Kyndryl, you will have the opportunity to be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your role is crucial in our business offering as your code will deliver value to our customers in an efficient and timely manner. Your meticulous attention to detail and commitment to quality will be pivotal in ensuring the success of our products. Your responsibilities will include the following key areas: 1. ITOM Implementation: You will design and implement ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management to achieve comprehensive visibility into our IT environment. Configuring MID Servers and integrating them with various network devices, servers, and applications for automated asset discovery will be part of your tasks. Additionally, defining and deploying service maps to visualize relationships between IT components for proactive incident management is essential. 2. AIOps Integration: Evaluating and implementing AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization will be within your scope. Building workflows and automations utilizing anomaly detection, root cause analysis, and predictive maintenance capabilities is crucial. Your expertise will also be utilized in developing custom dashboards and reports to offer actionable insights for efficient problem resolution and performance optimization. 3. Technical Expertise: Your deep understanding of ServiceNow ITOM modules, scripting languages like JavaScript and Jelly, and integration capabilities will be fundamental. Hands-on experience in network and system administration principles, including device discovery and troubleshooting, is required. Keeping abreast of the latest developments in AIOps and its integration with ServiceNow is expected. 4. Collaboration and Communication: Effective collaboration with IT operations, network, and application teams to comprehend requirements and design optimal ITOM solutions is vital. Communication of technical concepts clearly and concisely to various stakeholders to ensure alignment and buy-in is necessary. Documenting configurations and procedures for future reference and knowledge sharing is also an essential aspect of your role. As a valued member of our team, your contributions will significantly impact the success of our products. You will work alongside a passionate team dedicated to innovation, creativity, and excellence. Your role will empower you to drive innovation, take ownership of your work, and enhance your problem-solving, collaboration, and automation skills. Together, we can make a difference in the realm of cloud-based managed services. Your future at Kyndryl offers exciting opportunities for growth within the job family. With dedication and hard work, you can progress to higher bands and achieve esteemed positions such as Principal Engineer or Vice President of Software. These roles not only allow you to inspire and innovate but also bring a sense of pride and accomplishment in reaching the pinnacle of your career in the software industry. Who You Are: You are experienced and proficient in ServiceNow ITOM implementations, having a growth mindset to drive personal and professional development. Customer success is a priority for you, and you work inclusively with others. Key technical and professional experience required includes a minimum of 7 years in ServiceNow ITOM, expertise in Discovery, Service Mapping, Event Management, proficiency in JavaScript, Jelly scripting, and API integrations, among others. Preferred experience includes knowledge of AIOps, ML-based analytics, familiarity with cloud environments, and involvement in Agile or DevOps environments. At Kyndryl, we value diversity in all its forms and provide a workplace where everyone can bring their whole selves to work. Our dedication to inclusivity ensures a supportive and equitable culture for all employees. As a graduate or intern at Kyndryl, you will have the opportunity to kickstart your career, contribute to the business, access learning opportunities, collaborate with global teams, and engage in community activities. The dynamic and expert-filled atmosphere at Kyndryl offers an excellent environment for your professional growth.,

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supervision Develops strong working relationships with team and client staff Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells self by creating extensions to current assignments and demand on new assignments based on track record and reputation Understands Wipro's core service and consulting offering Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Identifies sales leads and extension opportunities Anchors market research activities in chosen area of work Thought Leadership Develops insight into chosen industry and technology trends Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Contributes to the IP and knowledge management of Wipro and GCG and ensures its availability on the central knowledge management repository or Wipro and GCG Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proactively participates in initiatives and suggests ideas for practice development Makes use of common methods and tools which are proven to work Develops process assets and other reusable artefacts based on learnings from projects Proactively participates in and suggests ideas for practice development initiatives Shares knowledge within the team and networks effectively with SMEs to bolster understanding and build skills Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number & value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: AIOPS - Implementation. Experience: 3-5 Years.

Role Purpose Managing Consultants are expected to sell and manage the delivery of complex consulting propositions within their area of expertise, driving measurable value for clients. They will also be responsible for leading development of consulting solutions and providing support to practice growth and development. This role is engaged in developing strong client relationships and managing large engagements, accounts (single/multiple) or designing and leading large and complex consulting programs for customers. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations The Managing Consultant must achieve high personal billability. Do Consulting Execution Achieves utilisation target,. An Ambassador for Wipro tenets and values Account focused and effective as a leader in the business. Program Manager or equivalent and manages teams of consultants/work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from client executives and sponsors Decisive and directive delivery focus with a can do attitude, demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff, builds trust and confidence through focus on quality and delivery Business development Ensures high levels of individual and team utilization in line with the levels expected as part of the goal setting process. Manages a personal sales pipeline to support revenue targets (personal and practice) Manages a revenue target as agreed with manager. Sells laterally and vertically to a number of clients. Regularly identifies leads and converts them into opportunities and proposals Has an effective network of client contacts at executive buying level. Leads sales activities and meetings Leads marketing and prospecting activities to populate the sales funnel Closes new projects and/or project extensions with minimal partner support Proactively seeks opportunities to develop revenue in existing and new areas Drives proposal creation and presales activities for the engagement/new accounts by leveraging Wipros global footprint and end to end consulting capability Thought Leadership Recognised as an industry thought leader and ensures thought leadership is shared with GCG/Wipro is one of the various channels. Leads assignment team thought leadership Ensures case studies and track records are utilized across Wipro in sales efforts. Presents Wipro thought leadership at external industry forums and sales campaigns and demonstrates the monetization of own thought leadership through pipeline building Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrable contribution to internal initiatives Holds people accountable for leveraging IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Ensures engagement teams effectively contribute tools, methods and assets, information sources and IP to the knowledge management platform. Works to develop and improve practice policies, procedures, frameworks, etc., Creates reusable IP/assets and makes self visible as a thought leader. Manages line team career development through use of internal processes-training performance assessments, etc. Monitors and helps curtail talent attrition Demands engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored client solutions with desired impact Highly visible in the consulting community resulting from sharing industry trends, developing solutions, applying innovation, authoring published content Display Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Achieve business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by increasing strategic advisory and transformation projects, deal value and billing rates Lead end-to-end sales cycle for select accounts/pursuits and pipeline of opportunities Lead and deliver strategic advisory/transformation consulting engagements with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications % Revenue Achievement (actual vs. target) % of Personal Utilisation Achievement (against target) % Consulting business outside CIOs office No. of strategic advisory and transformation engagements led/delivered No. of referenceable clients, testimonials Average CSAT across projects Generate Impact For Wipro by growing the client relationship profile, providing leadership to end-to-end transformation / delivery solutions Generate impact on larger Wipro business through GCG deals and engagements Value of downstream Revenue/Confirmed Impact generated Grow market positioning Grow market positioning for Consulting and Wipro through breadth of client relationships, insight and thought leadership of our clients strategic themes, Digital leadership and marketing Represent Wipro in internal / external industry forums that create value Elevate Wipro positioning in existing accounts through thought leadership and leading clients strategic transformations Lead the development of thought leadership/insight for the practice to support business growth Eminence and thought leadership on Solution Innovation demonstrated through content, citations and testimonials Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed Number of senior level thought leadership sessions/roadshows with clients and industry forums delivered from the front Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Develop senior level relationships beyond CIO organisation and open new streams of business in target accounts Work with GCP/CCP/GCG Account Lead/Account teams to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible relationships built outside of CIO in client organizations Number & value of integrated consulting deals supported Mandatory Skills: ETRM Energy Trading and Risk Management. Experience: 10 YEARS.

Job Description In this role, you will: Strategize & deliver on the vision and OKRs for the EnterpriseObservability & Foundational Automation team specifically focused on Metrics & A.I Ops, Logging, Tracing, Visualization, Digital User Experience, Infrastructure as Code & Workload scheduling automation. Hands on Experience on these platforms and leading teams engineering these platforms is a requirement Lead team of Software Engineers & Product Owners to develop & integrate enterprise logging, metrics, tracing, A.I Ops for business-critical systems as well as dashboards (visibility) partnering with multiple lines of business Leadership in reimagining customer experiences through automation and self-service utilizing conversational AI & service orchestration for the Lines of Business Work with infrastructure, product, and support teams to define tools and strategy to ensure full observability, alerting,proactive monitoring & automation forenterprise systems and applications. Focus on delivering commitments aligned to enterprise strategic priorities Build support for strategies with business and technology leaders Guide development of actionable roadmaps and plans Identify opportunities and strategies for continuous improvement of software engineering practices Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers Identify financial management and strategic resourcing Set risk management guidelines and partner with stakeholders to implement key risk initiatives Develop strategies for hiring engineering talent Lead implementation of projects and encourage engineering innovation Collaborate and influence all levels of professionals including more experienced managers Lead team to achieve objectives Interface with external agencies, regulatory bodies or industry forums Manage allocation of people and financial resources for Technology Strategic Leadership Develop and guide a culture of talent development to meet business objectives and strategy Required Qualifications: Overall 20+ years of Technology Strategic Leadership experience, or equivalent out of which 8-10 years of experience in Observability, Monitoring & Automation is expected Hands on Software Engineering Manager with development skills & experience working on the Observability platforms Deep Industry exposure with patents, white papers in Software Engineering & Observability, Automation

You are looking for a seasoned Senior Sales Executive to autonomously drive B2B sales in the Africa region. In this role, you will be responsible for revenue generation by engaging partners, converting opportunities, and managing accounts. Previous experience in selling software products or solutions, particularly in ITSM, AIOPS, or NMS domains, along with a solid grasp of international sales dynamics is essential. Your key responsibilities will include owning and overseeing the complete sales cycle for assigned accounts in Africa, from lead qualification to deal closure. Meeting or surpassing quarterly/annual sales targets, collaborating with regional distributors, partners, and resellers to boost pipelines, fostering long-term relationships with key decision-makers, devising and implementing territory-specific go-to-market strategies, as well as coordinating with internal teams such as Presales, Product, Marketing, and Support are crucial aspects of this role. Your expertise should encompass 5+ years of experience in B2B software sales, with exposure to international or Africa markets. It would be advantageous to have a background in selling IT solutions like ITSM, NMS, AIOps, or enterprise IT software products. A proven track record of achieving or exceeding sales targets, outstanding communication, relationship-building, and negotiation skills, proficiency in CRM tools and virtual sales platforms, as well as being proactive, organized, and capable of working independently are qualities that will contribute to your success in this role. At Motadata, we value Work-Life Balance, offering flexible working hours and a 5-day workweek. Open Communication is encouraged through an open-door policy, fostering transparent communication. Employee Connect is promoted through Fun Activity Sessions, Festival Celebrations, Annual Offsite, and Sports Events. We provide Free Hands for Innovations, where employee contributions are recognized and implemented. Additionally, we offer Family Health Insurance for our employees.,

Required Experience & Skills 12+ years total ERP functional delivery 5+ years managing global rollouts/support. Full-cycle leadership of Oracle ERP Cloud (or E-Biz) SAP ECC/S4 modules. Deep process command in Plan-Source-Make-Deliver-Finance . Hands-on with cut-over, data migration (FBDI, ADFdi, LTMC), and cloud release cadence. Proficient in ServiceNow/Jira, SQL for issue triage, and OTBI/BI Publisher reporting. Proven vendor governance, budgeting, and executive-level communication skills. Maintain Ticket Hygiene for all incident Tickets for the team. Preferred Assets Oracle Cloud Financials or SCM certification. Familiarity with OCI / OIC integrations, GoldenGate, Boomi. Exposure to AIOps/RPA for ticket deflection and automated controls. Agile-Scrum and DevSecOps mindset for SaaS extension delivery. End-to-End Functional Delivery Own scope, schedule, risk, and quality for Finance (R1) and SCM/DLM (TR2). Coordinate design sign-offs, data migration, configuration, testing, and business readiness. Hyper-Care & Support Transition Establish 24 - 7 support with ITIL practices (incident, problem, change). Lead Blue-Angels-style debriefs to feed lessons into SOPs and run-books. Cut-Over & Data Governance Orchestrate cut-over war-room manage FBDI/HDL loads, reconciliation sign-offs. Ensure master-data quality, SoD compliance, and statutory localization. Continuous Improvement & Automation Champion backlog of enhancements-RPA for reconciliations, AI anomaly alerts, OTBI KPI packs. Drive quarterly Oracle Cloud updates & automated regression testing. People & Vendor Leadership Build and mentor a 12-15-member functional team (Finance, OM/Proc, Inv/Mfg, Planning). Govern SI/AMS partners-SOW, deliverables, burn rate, SLA scorecards. Executive & Stakeholder Engagement Present weekly delivery dashboards to CIO, CFO, and Supply-Chain leadership. Translate technical risks into business language negotiate cut-off criteria. Audit & Compliance Ensure adherence to SoD, GST/e-invoicing, IFRS/GAAP, and internal-control frameworks. Liaise with external auditors during year-end and quarterly reviews. Career Level - M3

You are a skilled Architect specializing in AIOps & MLOps Operations, responsible for supporting and enhancing the automation, scalability, and reliability of AI/ML operations across the enterprise. Your role involves deploying AI/ML models, ensuring continuous monitoring, and implementing self-healing automation to enhance system performance, minimize downtime, and improve decision-making with real-time AI-driven insights. Supporting and maintaining AIOps and MLOps programs is a key responsibility, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. You will assist in implementing real-time data observability, monitoring, and automation frameworks to enhance data reliability, quality, and operational efficiency. Your role will also involve contributing to the development of governance models and execution roadmaps, driving efficiency across data platforms such as Azure, AWS, GCP, and on-prem environments. It is essential to ensure seamless integration of CI/CD pipelines, data pipeline automation, and self-healing capabilities across the enterprise. Collaboration with cross-functional teams to support the development and enhancement of next-generation Data & Analytics (D&A) platforms will be part of your responsibilities. Additionally, you will assist in managing the people, processes, and technology involved in sustaining Data & Analytics platforms, driving operational excellence and continuous improvement. Moreover, you will support Data & Analytics Technology Transformations by ensuring proactive issue identification and the automation of self-healing capabilities across the PepsiCo Data Estate. Your role will involve implementing AIOps strategies for automating IT operations using Azure Monitor, Azure Log Analytics, and AI-driven alerting. You will deploy Azure-based observability solutions to enhance real-time system performance monitoring and enable AI-driven anomaly detection and root cause analysis. Contribution to developing self-healing and auto-remediation mechanisms using Azure Logic Apps, Azure Functions, and Power Automate will be part of your responsibilities. Supporting ML lifecycle automation using Azure ML, Azure DevOps, and Azure Pipelines for CI/CD of ML models is also essential. You will assist in deploying scalable ML models with Azure Kubernetes Service, Azure Machine Learning Compute, and Azure Container Instances while automating feature engineering, model versioning, and drift detection. Collaboration with various teams to align AIOps/MLOps strategies with enterprise IT goals is an important aspect of the role. You will work closely with business stakeholders and IT leadership to implement AI-driven insights and automation for enhancing operational decision-making. Tracking and reporting AI/ML operational KPIs and ensuring adherence to Azure Information Protection and data security policies will also be part of your responsibilities. In summary, your role as an Architect - AIOps & MLOps Operations will involve supporting, enhancing, and automating AI/ML operations across the enterprise, ensuring operational excellence, and continuous improvement.,

The position based in Riyadh, Saudi Arabia involves leading AI operations and cloud automation initiatives for private cloud infrastructure within a Telco service provider environment. As a Multicloud Expert reporting to the Program Manager- Cloud, your main objective is to develop and manage an AIOps framework, define use cases, tools, and platforms, and build an AI adoption roadmap to drive business value realization. Your responsibilities will include: - Leading the development and implementation of an AIOps framework for private cloud infrastructure, integrating AI-powered observability and automation. - Defining AIOps use cases and calculating business value realization to align with strategic goals. - Developing and maintaining a comprehensive AI adoption roadmap for cloud-native Telco/IT infrastructure. - Managing deployment and integration of AIOps tools with existing infrastructure. - Collaborating with cross-functional teams to build closed-loop automation and self-healing capabilities. - Designing, testing, and programming automation equipment and processes to enhance operational efficiency. - Ensuring AI governance, model explainability, and effective use of AI in network operations. - Supervising automation processes to maintain performance and quality standards. - Identifying and resolving quality issues and defects in AIOps and automation solutions, writing detailed reports. - Monitoring advancements in AIOps and cloud technologies to maintain a state-of-the-art implementation. Qualifications and Experience required: - Bachelors or Masters degree in Computer Science, Data Science, or a related field from a reputed university. - Minimum 8 years of experience in cloud-native operations or telecom network automation, including 3 years in AI Ops or cloud automation roles. - Expertise in AIOps, machine learning engineering, and applied AI for IT/network operations. - Hands-on experience with cloud platforms for Telco workloads. - Strong AI Ops and cloud automation skills, including AI/ML pipeline development, automation scripting, observability design, and incident management automation. - Ability to lead technical and functional aspects of AI Ops initiatives, balancing AI/ML expertise with process automation and cross-functional collaboration. - Excellent communication, leadership, negotiation, presentation, coaching, and mentoring skills. - Industry-recognized certifications in AIOps, cloud, or AI technologies are desirable.,

You should ideally possess 12-15 years of experience in the IT Infra & Application domain, particularly in developing a platform utilizing AIOps. The primary objective of this platform is to automate repetitive tasks by following Standard Operating Procedures (SOP). The preferred candidate would be someone who has hands-on experience in creating this platform using custom scripts & GenAI, rather than relying on pre-built or Commercial Off The Shelf (COTS) automation tools. The main goal is to leverage this platform for automating operations in both ITOps and BizOps. This role offers the unique opportunity to be a part of the leadership team of a startup that is focused on addressing opportunities within the Global Capability Center (GCC) arena.,

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With over 125,000 employees in 30+ countries, we are fueled by curiosity, agility, and a commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500, leveraging our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are currently looking for a qualified candidate for the role of Assistant Vice President - APS to join our Practice team as a Presales Production Support. As part of this role, you will provide technical support and expertise to our sales team during the pre-sales phase. Responsibilities: - Thought Leadership - Automation Architecture and Solutions - Collaborate with sales, solutions, and delivery teams - Assist in proposal preparation and solution design - Conduct demonstrations and presentations - Define offerings, partnerships, and positioning - Provide consulting services for Production Support and Reliability Engineering - Stay updated with industry trends and technologies - Drive modernization initiatives in production support and Site Reliability Engineering - Conduct technical assessments and feasibility studies - Manage and oversee delivery for large, complex production support engagements Qualifications: Minimum Qualifications: - Bachelor's degree in computer science or relevant technical field - Strong technical knowledge in enterprise software systems, customer application development, databases, and cloud computing - Familiarity with application support processes and best practices Preferred Qualifications/ Skills: - Expertise in Application support, SRE principles, and cloud hyperscalars - Proficiency in scripting languages and automation tools - Experience with production support tools like ServiceNow, JIRA, AppDynamics, New Relic, ELK stack, Data Dog - Excellent communication and presentation skills - Ability to work independently and collaboratively in a fast-paced environment - Professional certifications in relevant areas (e.g., ITIL, AWS Certified SysOps Administrator) are desirable If you are a dynamic individual with the required qualifications and skills, we invite you to apply for this challenging role as Assistant Vice President - APS at Genpact. Join us in shaping the future and delivering value to our clients. Location: India-Hyderabad Education Level: Bachelor's / Graduation / Equivalent Job Posting: Jul 5, 2024 Unposting Date: Sep 3, 2024 Job Category: Full Time,

Key Responsibilities: Deliver engaging and interactive training sessions (24 hours total) based on structured modules. Teach integration of monitoring, logging, and observability tools with machine learning. Guide learners in real-time anomaly detection, incident management, root cause analysis, and predictive scaling. Support learners in deploying tools like Prometheus, Grafana, OpenTelemetry, Neo4j, Falco, and KEDA. Conduct hands-on labs using LangChain, Ollama, Prophet, and other AI/ML frameworks. Help participants set up smart workflows for alert classification and routing using open-source stacks. Prepare learners to handle security, threat detection, and runtime anomaly classification using LLMs. Provide post-training support and mentorship when necessary. Observability & Monitoring: Prometheus, Grafana, OpenTelemetry, ELK Stack, FluentBit AI/ML: Python, scikit-learn, Prophet, LangChain, Ollama (LLMs) Security Tools: Falco, KubeArmor, Sysdig Secure Dev Tools: Docker, VSCode, Jupyter Notebooks LLMs & Automation: LangChain, Neo4j, GPT-based explanation tools, Slack Webhooks.

Job Title : AI Observability Tools Engineer Experience : 5-7 years Location : Hyderabad (work from office) Shift : Rotational Shift Notice Period : 30 days . Key Responsibilities : Implement observability tools like Prometheus, Grafana, Datadog, Splunk, logic Monitor, thousand eyes for AI/ML environments. Monitor model performance, setting up monitoring thresholds, synthetic test plans, data pipelines, and inference systems. Ensure visibility across infrastructure, application, and network layers Collaborate with SRE, DevOps, and Data Science teams to build proactive alerting and RCA systems. Drive real-time monitoring and AIOps integration for AI workloads Integration with ITSM Solutions like ServiceNow Skills Required Experience with tools: Datadog, Prometheus, Grafana, Splunk, Open Telemetry. Solid understanding of networking concepts (TCP/IP, DNS, Load Balancers) Knowledge of AI/ML infrastructure and observability metrics Scripting : Python, Bash or Go.

Senior xOps Specialist AIOps, MLOps & DataOps Architect Location: Chennai, Pune Employment Type: Fulltime - Hybrid Experience Required: 12-15 years Job Summary: We are seeking a Senior xOps Specialist to architect, implement, and optimize AI-driven operational frameworks across AIOps, MLOps, and DataOps. The ideal candidate will design and enhance intelligent automation, predictive analytics, and resilient pipelines for large-scale data engineering, AI/ML deployments, and IT operations. This role requires deep expertise in AI/ML automation, data-driven DevOps strategies, observability frameworks, and cloud-native orchestration. Key Responsibilities – Design & Architecture AIOps: AI-Driven IT Operations & Automation Architect AI-powered observability platforms, ensuring predictive incident detection and autonomous IT operations. Implement AI-driven root cause analysis (RCA) for proactive issue resolution and performance optimization. Design self-healing infrastructures leveraging machine learning models for anomaly detection and remediation workflows. Establish event-driven automation strategies, enabling autonomous infrastructure scaling and resilience engineering. MLOps: Machine Learning Lifecycle Optimization Architect end-to-end MLOps pipelines, ensuring automated model training, validation, deployment, and monitoring. Design CI/CD pipelines for ML models, embedding drift detection, continuous optimization, and model explainability. Implement feature engineering pipelines, leveraging data versioning, reproducibility, and intelligent retraining techniques. Ensure secure and scalable AI/ML environments, optimizing GPU-accelerated processing and cloud-native model serving. DataOps: Scalable Data Engineering & Pipelines Architect data processing frameworks, ensuring high-performance, real-time ingestion, transformation, and analytics. Build data observability platforms, enabling automated anomaly detection, data lineage tracking, and schema evolution. Design self-optimizing ETL pipelines, leveraging AI-driven workflows for data enrichment and transformation. Implement governance frameworks, ensuring data quality, security, and compliance with enterprise standards. Automation & API Integration Develop Python or Go-based automation scripts for AI model orchestration, data pipeline optimization, and IT workflows. Architect event-driven xOps frameworks, enabling intelligent orchestration for real-time workload management. Implement AI-powered recommendations, optimizing resource allocation, cost efficiency, and performance benchmarking. Cloud-Native & DevOps Integration Embed AI/ML observability principles within DevOps pipelines, ensuring continuous monitoring and retraining cycles. Architect cloud-native solutions optimized for Kubernetes, containerized environments, and scalable AI workloads. Establish AIOps-driven cloud infrastructure strategies, automating incident response and operational intelligence. Qualifications & Skills – xOps Expertise Deep expertise in AIOps, MLOps, and DataOps, designing AI-driven operational frameworks. Proficiency in automation scripting, leveraging Python, Go, and AI/ML orchestration tools. Strong knowledge of AI observability, ensuring resilient IT operations and predictive analytics. Extensive experience in cloud-native architectures, Kubernetes orchestration, and serverless AI workloads. Ability to troubleshoot complex AI/ML pipelines, ensuring optimal model performance and data integrity. Preferred Certifications (Optional): AWS Certified Machine Learning Specialist Google Cloud Professional Data Engineer Kubernetes Certified Administrator (CKA) DevOps Automation & AIOps Certification

The IZOT product line includes BMCs Intelligent Z Optimization & Transformation products, which help the worlds largest companies to monitor and manage their mainframe systems. The modernization of mainframe is the beating heart of our product line, and we achieve this goal by developing products that improve the developer experience, the mainframe integration, the speed of application development, the quality of the code and the applications security, while reducing operational costs and risks. We acquired several companies along BMC is looking for a talented and passionate Senior Product Manager to join our IZOT team! In this role, you will define the future vision for the product line, analyze business opportunities, specify, and prioritize customer requirements, direct product development teams, define pricing, and support successful commercial outcomes throughout the product lifecycle. As product manager, you will be an expert on the product, market, and related business domains. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Work closely with enterprise customers, prospects, sales, presales, and customer success to understand current pain points and potential future requirements Collaborate with development and QA, solutions marketing, and support teams to ensure that solutions are delivered to plan, the sales teams are enabled, and customers are satisfied. Serve as the primary liaison between customers and the R&D team, ensuring alignment of product development efforts with customer needs and market demands. Help plan product deliveries, including documenting detailed requirements, scheduling releases, and publishing roadmaps. Conduct thorough market research, customer interviews, and analysis of feedback to prioritize features and enhancements, ensuring alignment with customer needs, market trends, and long-term strategic objectives. Define product vision, strategy, and success metrics, monitoring key performance indicators (KPIs) to track product performance and customer satisfaction. To ensure youre set up for success, you will bring the following skillset & experience: 5 + years of product management or technical product ownership experience in enterprise software. Demonstrated success working with engineering teams to deliver features in Agile environments. Familiarity with AI/ML technologies or automation platforms; experience with GenAI a plus. Excellent organizational skills and ability to manage multiple workstreams in a complex environment. Strong written and verbal communication skills, with a focus on clarity and collaboration. Whilst these are nice to have, our team can help you develop in the following skills: Experience working with LLMs or GenAI-powered applications. Knowledge of enterprise DevOps, AIOps, mainframe tools, or hybrid IT environments. Background in software engineering or technical delivery roles.

What You'll Do As a member of our Reliability Engineering Product SRE team, you will build production applications with excellent MVRs and SMMs , ensuring customer satisfaction through your expertise in SRE domain skills . We are looking for someone who is passionate about automation, efficiency, and . You will use a bundled tech stack to provide deep visibility into customer, product, and infrastructure interactions. You will have for SLOs, SLIs, Service level agreements , and the golden metrics that move reliability. You will programmatically approach MVRs using coding and scripting languages , while also applying AI/ML-driven insights where applicable. What Your Responsibilities Will Be Build products with MVRs and reliability standards , ensuring system resilience and scalability. Operate observability tools across multiple cloud providers, incorporating AI-powered anomaly detection to enhance monitoring. Assist development teams in defining SLO/SLI dashboards and alerts , optimizing alerting signals with ML-based noise reduction techniques . Use Go, Python, or Terraform to automate operational tasks and build self-healing mechanisms. Administer Grafana, Prometheus, Loki, and other observability tools , integrating predictive analytics where beneficial. Troubleshoot and support production environments , using AI-assisted diagnostics where applicable for faster cause identification. Automate incident response workflows, applying AIOps to reduce manual toil and improve MTTR. What You'll Need to be Successful 5 years' experience in a SaaS environment . Bachelor's degree or equivalent experience. Participate in an on-call rotation . Experience with networking (OSI model, TCP/IP, DNS), in cloud environments . Experience with Linux administration, security hardening, and performance tuning . Experience with troubleshooting distributed software failures. Experience with observability principles , including log analysis, tracing, and metrics correlation . Background in infrastructure as code (Terraform, Pulumi) and container orchestration (Kubernetes, ECS, Nomad) . Interest in AI-powered automation , including AIOps tools, ML-based alert tuning, and predictive maintenance . Experience with Observability tools like Prometheus,grafana or OpenTelemetry with ML-based anomaly detection . Excellent technical writing skills for documenting architectures, processes, and automation workflows.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Solution design and architecture in the fields of Digital IT Service Management, Service Assurance, and AIOps, including infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, and server and network automation tools across Data Centre, Cloud, Network, and EUC domains. The portfolio encompasses BSM tools solutions and pre-sales activities necessary to build IT services for end customers. This includes solution architecting, consulting, tools portfolio optimization, process gap analysis, solution defense, OEM alliances, delivery interface, and service level management. The role involves ensuring proactive engagement with customers to understand their tools estate and proposing next-generation solution areas that deliver business value. Responsibilities also include completing the technical response of proposals, including compliance with requirements, and incorporating Wipro's proprietary solutions and IPs, such as HOLMES. The individual will be responsible for reviewing, enhancing, and improving tools-specific solutions, value propositions, and pricing based on experience and expertise in BSM solutions at large strategic outsourcing engagements for Wipro. Additionally, this role involves managing interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Qualifications: 10+ Years of experience in IT industry in infrastructure support and management area Experience in Enterprise tools solutioning covering ITSM, ITOM, ITAM tools. Demonstrated ability to communicate both laterally and up to influence decisions and actions. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.