28 Aiops Jobs

AI Ops Senior Architect 12 -17 Years Work Location - Pune/ Bengaluru/Hyderabad/Chennai/ Gurugram Tredence is Data science, engineering, and analytics consulting company that partners with some of the leading global Retail, CPG, Industrial and Telecom companies. We deliver business impact by enabling last mile adoption of insights by uniting our strengths in business analytics, data science and data engineering. Headquartered in the San Francisco Bay Area, we partner with clients in US, Canada, and Europe. Bangalore is our largest Centre of Excellence with skilled analytics and technology teams serving our growing base of Fortune 500 clients. JOB DESCRIPTION At Tredence, you will lead the evolution of Industrializing AI ” solutions for our clients by implementing ML/LLM/GenAI & Agent Ops best practices. You will lead the Architecture , Design & development of large scale ML/LLMOps platforms for our clients. You’ll build and maintain tools for deployment, monitoring, and operations. You’ll be a trusted advisor to our clients in ML/GenAI/Agent Ops space & coach to the ML engineering practitioners to build effective solutions to Industrialize AI solutions THE IDEAL CANDIDATE WILL BE RESPONSIBLE FOR AI Ops Strategy, Innovation, Research and Technical Standards 1. Conduct research and experiment with emerging AI Ops technologies and trends. Create POV’s, POC’s & present Proof of Technology to use latest tools, Technologies & services from Hyper scalers focussed on ML, GenAI & Agent Ops 2. Define and propose new technical standards and best practices for the organization's AI Ops environment. 3. Lead the evaluation and adoption of innovative MLOps solutions to address critical business challenges. 4. Conduct meet ups, attend & present in Industry events, conferences, etc 5. Ideate & develop accelerators to strengthen service offerings of AI Ops practice Solution Design & Architectural Development 6. Lead Design & architecture of scalable model training & deployment pipelines for large-scale deployments 7. Architect & Design large scale ML & GenAI Ops platforms 8. Collaborate with Data science & GenAI practice to define and implement strategies of AI solutions for model explainability and interpretability 9. Mentor and guide senior architects in crafting cutting-edge AI Ops solutions 10. Lead architecture reviews and identify opportunities for significant optimizations and improvements. Documentation and Best Practices 11. Develop and maintain comprehensive documentation of AIOps architectures designs and best practices. 12. Lead the development and delivery of training materials and workshops on AIOps tools and techniques. 13. Actively participate in sharing knowledge and expertise with the MLOps team through internal presentations and code reviews. Qualifications and Skills: 1. Bachelor’s or Master’s degree in Computer Science, Data Science, or a related field with minimum 12 years of experience 2. Proven experience in architecting & developing AIOps solutions – to streamline Machine Learning & GenAI development lifecycle 3. Proven experience as an AI Ops Architect – ML & GenAI in architecting & design of ML & GenAI platforms 4. Hands on experience in Model deployment strategies, Designing ML & GenAI model pipelines to scale in production, Model Observability techniques used to monitor performance of ML & LLM’s 5. Strong coding skills with experience in implementing best coding practices Technical Skills & Expertise Python, PySpark, PyTorch ,Java, Micro Services, API’s LLMOps – Vector DB, RAG, LLM Orchestration tools, LLM Observability, LLM Guardrails, Responsible AI MLOps - MLFlow, ML/DL libraries, Model & Data Drift Detection libraries & techniques Real Time & Batch Streaming Container Orchestration Platforms Cloud platforms – Azure/ AWS/ GCP, Data Platforms – Databricks/ Snowflake Nice to Have: Understanding of Agent Ops Exposure to Databricks platform You can expect to – Work with world’s biggest Retailers, CPG’s, HealthCare, Banking & Manufacturing customers and help them solve some of their most critical problems Create multi-million Dollar business opportunities by leveraging impact mindset, cutting edge solutions and industry best practices. Work in a diverse environment that keeps evolving Hone your entrepreneurial skills as you contribute to growth of the organization

Observability Engineer: Define and implement new monitoring definitions following best practices. Focus on Infrastructure monitoring (mandatory); Application stack monitoring is a plus. Tune monitoring definitions to reduce operational noise. Experience working with SolarWinds and ServiceNow ITOM AIOPs. ITOM AIOPs Event Management: Tune monitoring policies and event rules. Optimize Operational Intelligence configurations. Optimize architecture and usage of Midservers for monitoring. Configure Health Log Analytics; recommend appropriate logging sources to enhance monitoring and detect change-related alerts. Configure Agent Client Collector (ACC) monitoring, aiming to replace SolarWinds for server monitoring. Develop and configure Service and Configuration Item (CI) binding rules for monitoring. Develop automated alert response mechanisms: Fully automated responses for automatic alert resolution. Playbook actions in ServiceNow triggered manually by agents. Automation can be implemented via scripts, ServiceNow OOTB/custom responses, or Swimlane workflows. Duration: 3-6 months contract followed by C2H (Contract to Hire) Note: Candidates unwilling to convert after 3-6 months will not be considered Shift Timings: 5 PM 2 AM IST

As Solution Consultant, you will play a pivotal role in shaping the overall solution strategy and architecture. In collaboration with different teams, engage with customers to understand their unique demands and drive innovative, value-driven solutions. Help craft compelling business cases that set Nokia apart in the telecommunications market. With a focus on customer success, build lasting relationships with technical decision-makers, ensuring that the solutions not only meet but exceed business needs. You have: 15+ years of experience in telecommunications with a focus on CNS (Core & Application) domains. Proven track record in designing and delivering complex, multi-domain solutions for telco and enterprise customers. Strong domain knowledge in OSS, Mobile Voice/Data Core, AIOps, Security, and autonomous operations. Outstanding stakeholder engagement and consultative selling skills. Strong pre-sales background with end-to-end architecture experience. It would be nice if you also had: Previous experience with XaaS business models. Understanding of Machine Learning / AI platforms. Familiarity with telco infrastructure, including assurance, service quality, inventory, and fulfillment solutions. Proficiency in cloud-native architectures and automation frameworks. Collaborate with the domain pre-sales, sales, commercial, and delivery teams Generate a robust pipeline that supports achievement of assigned quota(s) Understand customer business pain points and their established KPIs to meet their business objectives Identify and qualify new business opportunities Position and emphasize Nokia CNS value, demonstrating business benefits and ROI effectively Work with alliance partners to extend our sales efforts in the accounts Partner with account managers and Customer Business Team head to develop the opportunity

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: AIOPS - Implementation.Experience5-8 Years.

Role Purpose To ensure success as a technical architect, you should have extensive knowledge of enterprise networking systems, advanced problem-solving skills, and the ability to project manage. A top-class technical architect can design and implement any size system to perfectly meet the needs of the client. Do 1. Responsibilities: Meeting with the IT manager to determine the companys current and future needs. Determining whether the current system can be upgraded or if a new system needs to be installed. Providing the company with design ideas and schematics. Project managing the design and implementation of the system. Meeting with the software developers to discuss the system software needs. Troubleshooting systems issues as they arise. Overseeing all the moving parts of the system integration. Measuring the performance of the upgraded or newly installed system. Training staff on system procedures. Providing the company with post-installation feedback. 2. Technical Architect Requirements: Bachelors degree in information technology or computer science. Previous work experience as a technical architect. 3. Managerial experience. In-depth knowledge of enterprise systems, networking modules, and software integration. Knowledge of computer hardware and networking systems. Familiarity with programming languages, operating systems, and Office software. Advanced project management skills. Excellent communication skills. Ability to see big-picture designs from basic specifications. Ability to problem solve complex IT issues. Mandatory Skills: AIOPS - Dynatrace. Experience: 8-10 Years.

JD: Generative AI & AIOps Consultant About the role: We are seeking a highly experienced and motivated Generative AI & AIOps Consultant to be part of Tech Mahindras fastest growing AI delivery unit. This role will be pivotal in driving the delivery for our customers on Generative AI and AIOps solutions, leveraging the power of Generative AI and Agentic AI to deliver desired benefits of cost, agility and productivity in IT operations, and providing expert guidance to our clients. The ideal candidate will possess a strong understanding and prior experience on solutioning and consulting on Generative AI use cases and applications in IT operations and in business operations. The role also requires a strong understanding of IT Service Management processes, IT Operations Management and AIOps principles, coupled with hands-on experience in developing and implementing Generative AI solutions. This role will initially focus on due diligence, use case mining, and strategic consulting, requiring excellent communication, analytical, and problem-solving skills. Responsibilities: Consulting & Advisory: • Act as a trusted advisor to clients on AIOps and Generative AI strategies. • Present findings, recommendations, and solutions to clients in a clear and concise manner. • Develop and deliver training programs on Generative AI and AIOps concepts and technologies. • Stay up-to-date on the latest trends and advancements in AIOps and Generative AI. Collaboration & Communication: • Work closely with cross-functional teams, including data scientists, engineers, and business stakeholders. • Communicate effectively with clients and internal teams to ensure alignment and transparency. • Document all work, including code, configurations, and reports. Due Diligence & Assessment • Conduct thorough assessments of client environments, including cloud infrastructure, applications, networks, data, and processes, to identify opportunities for AIOps and Generative AI use cases. • Analyze existing service and operations management processes, practices and SOP’s to identify pain points, inefficiencies, and areas for improvement. • Evaluate the maturity of client's data infrastructure and readiness for AI-driven solutions and create an AI-IS state of maturity. • Develop comprehensive reports outlining findings, recommendations, and potential ROI for AIOps and Generative AI initiatives and create a TO-BE state of maturity. • Collaborate with stakeholders across IT operations, development, and business teams to identify and document high-value AIOps and Generative AI use cases. • Prioritize use cases based on business impact, technical feasibility, and alignment with strategic objectives. • Develop detailed use case specifications, including data requirements, algorithms, and expected outcomes. Generative AI Solution Design & Development • Design and develop Generative AI and AIOps use cases, such as incident analysis, root cause analysis, log analysis, anomaly detection, and automated remediation. • Leverage pre-trained models and fine-tune them for specific client needs. • Develop custom Generative AI models using frameworks like TensorFlow, PyTorch, or similar. • Integrate Generative AI solutions with existing ITSM and ITOM platforms. AIOps Implementation & Optimization • Provide expert guidance on the implementation of AIOps platforms and tools. • Configure and customize AIOps solutions to meet specific client requirements. • Develop and implement automation workflows to streamline IT operations processes. • Monitor and optimize AIOps solutions to ensure optimal performance and accuracy. Qualifications Experience: Minimum of 10 years of experience spanning across traditional AI, Generative AI, IT operations and AIOps. Generative AI Expertise • Proven experience in developing and implementing Generative AI solutions using frameworks like TensorFlow, PyTorch, or similar especially in IT Operations and services. • Deep understanding of Generative AI models, including Large Language Models (LLMs), transformers, and other relevant architectures. • Experience in fine-tuning pre-trained models for specific use cases. • Experience with prompt engineering and techniques for controlling Generative AI outputs. AIOps Expertise • Strong understanding of AIOps principles, methodologies, and tools. • Experience with AIOps platforms such as Dynatrace, New Relic, Splunk, Moogsoft, or similar. • Experience in implementing AIOps solutions for incident management, problem management, change management, and other IT operations processes. ITSM & ITOM Proficiency • Deep understanding of ITSM frameworks such as ITIL. • Experience with ITSM platforms such as ServiceNow, BMC Remedy, or similar. • Strong knowledge of ITOM concepts, including monitoring, alerting, and automation. Technical Skills • Proficiency in Python and scripting languages • Experience with cloud platforms such as AWS, Azure, or GCP. • Strong understanding and experience working on containerized environments like Dockers or Kubernetes. • Experience in building AI applications and models including traditional AI models for anomaly detection, clustering or classification, timeseries, regression or logistics regression forecasting models

Introduction Hiring a Solution Architect who is expert in creating Hybrid cloud, AI and DevOps solutions involving IBM z Systems and IBM Cloud Infrastructure. Premise of a hybrid cloud solution often revolves around the following topics, AI for the enterprise DevOps Cloud native experience for developers and operators Platform story led by a single integrated fabric that is core to a hybrid cloud strategy that removes org silos Common skills, processes, practices, and tools Integrated applications and data Enterprise Automation Security and Quantum Safe AIOps (Cloud native observability and management automation) At the core of all of this is the modern mainframe platform (IBM z16 and the likes) running z/OS or Linux on Z (or a LinuxOne box). As Global System Integrator(GSI)s help customers take a leap into the future, we would like to work with them to build their solutions based on hybrid strategy and deliver projects to deploy those solutions and therefore create skills to be able to do that. Goal here is to employ solution architects that work with GSIs to help them create solutions, successfully engage with the customers and create skills in volumes in their delivery teams to be able to address customer needs and respond quickly. Your role and responsibilities Our solution architects are expected to drive patterns versus products. Therefore, all existing solution architects should be able to expand themselves to fit into hybrid cloud patterns and continue to add value. Common skill requirements for Solution Architects: 10 to 15 years of industry experience with preferred experience of at least 5 years of solution architecture (understand customer problems and devise solutions) Established strength of being able to engage with clients and communicate effectively as a subject matter expert Prior experience of working with a system integrator and building solution offerings is a plus Good knowledge of trending technologies e.g. AI, Security, Cloud (IBM Cloud preferred) Hands-on with technology and being able create demo assets and showcase to customers, conduct PoCs, run enablement sessions Interface with Ecosystem Lab teams and Technology teams to support System Integrators in procuring tech resources to build technical assets. Ability to interlock, understand and engage with various senior executives of key BUs within IBM (Eg: IBM Consulting) to create value prop, content and assets to drive Mainframe skills, capabilities and expertise for client engagements. Required education Bachelors Degree Preferred education Masters Degree Required technical and professional expertise Over 10+ years of experience in working with integration technologies. At least 3 to 5 years of working with IBM z/OS Systems, Managing Z Security or Z Performance Management. Good knowledge of OpenShift, Cloud and container technologies, Knowledge of Cloud Paks is a plus. Working knowledge on IBM Cloud (Administration skills and User / resource management) would be a great plus or a learning requirement for this role. Solution architect for Z would primarily perform one or more of the following Co-creation of solutions with GSI partners Development of customizable solution offerings covering various SI personas GSI consumable collateral, Frameworks, Accelerators etc. that are subsequently customized by SIs for their use. Creation of Industry solution accelerators Education / Enablement of GSIs with new solutions or new offerings. Support GSIs during internal or client POCs Support joint technical engagements with clients. Preferred technical and professional experience Hands on skills on Software Installation / Maintenance on System Z , System Administration, Performance Tuning tasks would be a plus. Working knowledge of cloud services that are a key part of REST API driven integration architecture and administrative skills on cloud platforms preferred.

Job Title: ServiceNow ITOM/AIOps Implementation Specialist Location: Chennai/Bangalore Experience: 9 to 12 years Company: Mindsprint Job Summary: Mindsprint is looking for a talented ServiceNow ITOM/AIOps Implementation Specialist to join our innovative team. The ideal candidate will have a strong background in implementing and optimizing IT Operations Management (ITOM) and AIOps solutions using the ServiceNow platform. You will be responsible for deploying, configuring, and maintaining ServiceNow ITOM/AIOps modules to enhance operational efficiency and drive intelligent automation. Key Responsibilities: Implement and configure ServiceNow ITOM/AIOps modules, including Discovery, Event Management, Service Mapping, and Operational Intelligence. Integrate ServiceNow ITOM/AIOps solutions with other IT systems and tools. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Develop workflows, scripts, and automation rules to streamline IT operations. Monitor and optimize the performance of ITOM/AIOps solutions. Provide technical support and troubleshooting for ServiceNow ITOM/AIOps applications. Maintain documentation for configurations, processes, and procedures. Stay updated with the latest ServiceNow features and best practices in ITOM and AIOps. Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 9 to 12 years of experience in ServiceNow ITOM/AIOps implementation and configuration. Strong understanding of ITOM and AIOps processes and best practices. Proficiency in JavaScript, PowerShell, and other scripting languages. Experience with ServiceNow modules such as Discovery, Event Management, Service Mapping, and Operational Intelligence. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. ServiceNow Certified Implementation Specialist or similar certification is a plus.

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!? We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!? The IZOT product line includes BMCs Intelligent Z Optimization & Transformation products, which help the worlds largest companies to monitor and manage their mainframe systems. The modernization of mainframe is the beating heart of our product line, and we achieve this goal by developing products that improve the developer experience, the mainframe integration, the speed of application development, the quality of the code and the applications security, while reducing operational costs and risks. We acquired several companies along the way, and we continue to grow, innovate, and perfect our solutions on an ongoing basis. BMC is looking for a talented and passionate Senior Product Manager to join our IZOT team! In this role, you will define the future vision for the product line, analyze business opportunities, specify, and prioritize customer requirements, direct product development teams, define pricing, and support successful commercial outcomes throughout the product lifecycle. As product manager, you will be an expert on the product, market, and related business domains. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Work closely with enterprise customers, prospects, sales, presales, and customer success to understand current pain points and potential future requirements Collaborate with development and QA, solutions marketing, and support teams to ensure that solutions are delivered to plan, the sales teams are enabled, and customers are satisfied. Serve as the primary liaison between customers and the R&D team, ensuring alignment of product development efforts with customer needs and market demands. Help plan product deliveries, including documenting detailed requirements, scheduling releases, and publishing roadmaps. Conduct thorough market research, customer interviews, and analysis of feedback to prioritize features and enhancements, ensuring alignment with customer needs, market trends, and long-term strategic objectives. Define product vision, strategy, and success metrics, monitoring key performance indicators (KPIs) to track product performance and customer satisfaction. To ensure youre set up for success, you will bring the following skillset & experience: 5 + years of product management or technical product ownership experience in enterprise software. Demonstrated success working with engineering teams to deliver features in Agile environments. Familiarity with AI/ML technologies or automation platforms; experience with GenAI a plus. Excellent organizational skills and ability to manage multiple workstreams in a complex environment. Strong written and verbal communication skills, with a focus on clarity and collaboration. Whilst these are nice to have, our team can help you develop in the following skills: Experience working with LLMs or GenAI-powered applications. Knowledge of enterprise DevOps, AIOps, mainframe tools, or hybrid IT environments. Background in software engineering or technical delivery roles.

What youll be doing Youll be part of the Global Infrastructure organization that provides end user support to the workforce in Verizon India. As a Sr Manager of the End User Support team, youll be responsible for the following. Identifying, diagnosing, and resolving the issues in computer hardware and software in a system such as laptops and PCs Working with other infrastructure stakeholders and collaborate with them to address issues around Desktop packaging & distribution, CITRIX VDI & computer networking Building and nurturing high performing teams & Stakeholder collaboration to address Providing ongoing performance feedback, coaching, training and development. Adapting industry leading practices in service management and infrastructure enablement to improve cost of operations and operate with high service levels and customer satisfaction scores. Analyzing employee journey and embarking on transformative initiatives to enhance employee experience Be flexible to work in shifts based on business requirements Mentoring & Coaching the team technically for unresolved issues Stakeholder management, User experience focus, vendor management. Leading virtual teams and be accountable for Support teams Availability Handling escalations Adhoc requests Performance management & Stack ranking Tracking KPIs & Monitoring AYS dashboards for insights Creating executive level dashboards & drive meaningful partnership Manage complex projects and programs Providing desktop support, project coordination, imaging/ re-imaging PCs, and laptops. Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same. Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc. Developing strategies, assisting with designs and applications, software testing, development for preventing a technical breakdown in future. Monitoring and analyzing the performance of an upgraded/changed system, keeping track of its performance, reliability, risks, and benefits. Strengthen Employee Engagement and build a culture of learning & innovation Bringing new ideas and process improvements To reduce ticket Volume To provide better employee experience What were looking for You'll need to have: Bachelors degree or four or more years of work experience. Six or more years of experience in IT Infrastructure support Experience in providing IT support for desktops, printers, peripherals and mobile devices Possess an engineering-centric background and a user first mindset Good communicator with presentation, Interpersonal and Problem solving skills. Program Management skills and an ability to influence internal and external stakeholders without exercising authority Experience in Service Now Tool reporting and usage Even better if you have: Certified ITIL v3 and above Infrastructure certifications such as CCNA, Citrix, Virtual Desktops etc. Good knowledge in Python, Powershell, Looker, Grafana, Splunk Good knowledge in AIOPS

Overview In this role, we are seeking a Senior Manager Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires strong expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to drive operational excellence. Manage and execute DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Oversee real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance. Develop and enforce governance models and operational frameworks to streamline service delivery and execution roadmaps. Drive standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency. Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations. Support proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate. Responsibilities Manage and oversee offshore teams delivering DataOps, BIOps, Data IntegrationOps, FinOps, AIOps, MLOps, and SRE initiatives to drive operational excellence. Implement governance frameworks, define KPIs, and establish operational SLAs to ensure efficiency and quality in offshore execution. Drive process standardization, cost optimization, and automation adoption to enhance service scalability and effectiveness. Collaborate with onshore teams, business leaders, and stakeholders to ensure seamless execution and alignment of offshore deliverables with business goals. Optimize resource utilization by leveraging automation and AI-driven insights to improve productivity and streamline operations. Ensure continuous improvement, risk mitigation, and compliance adherence across offshore programs to maintain operational integrity. Act as a key liaison between IT, business leaders, data stewards, and compliance teams to ensure alignment with regulatory and security requirements. Monitor and enhance end-to-end Data Operations and sustainment processes, including testing, monitoring, and support for global data products. Manage day-to-day DataOps activities, ensuring adherence to SLAs, incident resolution, and engaging with SMEs to meet business demands. Contribute to work intake and Agile management processes, supporting data platform teams in executing strategic initiatives effectively. Foster strong relationships with senior stakeholders and executives, ensuring transparency, proactive risk assessment, and continuous communication. Collaborate across teams to address cloud infrastructure and data service challenges, ensuring high system availability and performance. Develop and automate operational policies and crisis management functions to minimize downtime and enhance incident response. Champion a customer-obsessed culture, advocating for high-quality service delivery and continuous process enhancements. Build and develop a high-performing team, fostering a diverse and agile work environment that aligns with business objectives. Adapt quickly to changing priorities, ensuring teams remain productive and focused on key deliverables. Leverage cloud and high-performance computing expertise to establish trust, drive innovation, and enhance the overall customer experience. Qualifications 12+ years of technology experience in a large-scale global organization, preferably in the CPG industry. 8+ years of experience in Data & Analytics, with a strong understanding of data engineering, data management, and operations. 7+ years of cross-functional IT experience, collaborating across multiple teams and stakeholders. 5+ years of leadership/management experience, overseeing teams and driving operational excellence. Familiarity with Site Reliability Engineering (SRE) principles, including automated issue resolution and scalability improvements. Excellent communication skills, with the ability to empathize with stakeholders and explain technical issues to varied audiences. Strong customer focus, advocating for end-user needs and delivering high-quality experiences. Proactive problem-solving mindset, taking ownership of issues and driving resolution. Ability to learn and adapt in a fast-paced environment, staying up to date with emerging technologies and methodologies. Experience in technical support and operations for mission-critical solutions in a Microsoft Azure environment. Familiarity with Site Reliability Engineering (SRE) principles, including automated issue resolution and scalability improvements. Proven ability to drive operational excellence, ensuring stability and performance in complex enterprise environments. Experience managing large-scale operational services in dynamic and evolving technology landscapes. Strategic thinking capabilities, focusing on cost efficiency, operational effectiveness, and delivery speed. Ability to develop and execute strategic plans, aligning technology roadmaps with business objectives. Strong relationship-building skills, fostering trust and collaboration across IT and business functions. Proven ability to align business and IT priorities, identifying mutually beneficial solutions. Experience leading cross-functional and virtual teams, effectively communicating vision and objectives. Demonstrated success in delivering high-impact results in complex and transformational projects. Experience with multi-country/global implementations, particularly involving data and analytics. Understanding of master data management, data governance, and analytics frameworks. Knowledge of data acquisition, data cataloging, and data management tools. Strong influencing and negotiation skills, with the ability to engage and persuade stakeholders at all levels.

Job Title: DevOps ( AIOps ) Location: Pune/Bangalore/Chennai/Coimbatore Experience: 5 to 8 Years Work Mode: WFO (FTE) Notice Period: Immediate to 15 days Mandatory Skills: DevOps, AIOps, AI Models, Terraform, Kubernetes, Docker, Python or Bash, CI/CD. Key Responsibilities: Design and implement AI infrastructure, including model deployment pipelines, monitoring systems, and automated workflows. Optimize and tune AI models for performance, scalability, and efficiency in production settings. Stay up-to-date with the latest advancements in AI Ops, DevOps, and cloud technologies, and recommend their adoption to improve efficiency and effectiveness. Desired Skillset: Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Experience with containerization technologies such as Docker and orchestration tools like Kubernetes. Solid understanding of GPU usage and management along with networking, security Proficiency in scripting and programming languages like Python and Bash o Familiarity with CI/CD tools (e.g., GitLab CI/CD) and configuration management tools (Terraform). Understanding of AI concepts, machine learning frameworks, and model deployment techniques Technical Skills (Must have) Cloud Platforms: Experience with AWS, Azure or Google Cloud. GPU Management: Knowledge of GPU usage, networking, and security. Containerization: Proficiency in Docker and Kubernetes. Scripting & Programming: Skills in Python and Bash. CI/CD & Configuration Management: Familiarity with GitLab CI/CD and Terraform. AIOps: AI model deployment techniques, monitoring systems, automated workflows. Optimizing & performance tuning of AI models for production. If anyone are intrested please share your updated resume (soniyak@upwardiq.com) Please fill the below details: Total Experience: - Relevant Experience: - Exp in AWS- Exp in DevOps - Exp in AIOps - Exp in Ai Tools- Exp in Docker- Exp in Kubernetes- Exp in Python - Exp in CI/CD- Exp in AI Models - Exp in Terraform- Any Certification: - LinkedIn Id: - Current CTC - Expected CTC- Last Working Day/Notice period - Notice period (Negotiable)- Current Location - Preferred Location - Holding Offer - Any Pipelines- (Please mention about your pipelines clearly)- How soon can you join- Reason for leaving previous company- Are you okay with the Location-

Skills : Exposure to solution Application Performance Management tools (Dynatrace, AppDynamics, Splunk, NewRelic, DataDog etc.) & automation tools & technology products like RPA, Chat Bots, and Orchestrators,Deployment, Required Candidate profile Experience: Minimum 6+ years of hands-on delivery experience on products like RPA, Chat Bots, Orchestrators, Application Performance Management tools

The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Software Engineering Technical Specialist to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products. As a Software Engineering Technical Specialist, you will develop solutions in specific domains such as Security, Systems, Databases, Networking Solutions, and more. You will be a leader contributing knowledge, guidance, technical expertise, and team leadership skills. Your leadership will be demonstrated in your work, to your customers, and within your teams. At Kyndryl, we value effective communication and collaboration skills. When you recognise opportunities for business change, you will have the ability to clearly and persuasively communicate complex technical and business concepts to both customers and team members. Youll be the go-to person for problem-solving of customers business and technical issues. You have a knack for effectively identifying and framing problems, leading the collection of elements of information, and integrating this information to produce timely and thoughtful decisions. Your aim throughout, is to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies. Driving the design, development, integration, delivery, and evolution of highly scalable distributed software you will integrate with other layers and offerings. You will provide deeper functionality and solutions to address customer needs. You will work closely with software engineers, architects, product managers, and partner teams to get high-quality products and features through the agile software development lifecycle. Your continuous grooming of features/user stories to estimate, identify technical risks/dependencies and clearly communicate them to project stakeholders will ensure the features are delivered with the right quality and within timeline. You will maintain and drive the clearing of technical debt, vulnerabilities, and currency of the 3rd party components within the product. As a Software Engineering Technical Specialist, you will also coach and mentor engineers to design and implement highly available, secure, distributed software in a scalable architecture. This is an opportunity to make a real impact and contribute to the success of Kyndryl's innovative software products. Join us and become a key player in our team of software engineering experts! Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and border less naturally inclusive in how you work with others. Required Technical and Professional Expertise 7 to 15 years of experience Technical Expertise: Advanced knowledge of AIOps platforms (e.g., ELK, Moogsoft, Netcool, Dynatrace, Kyndryl Bridge, etc.). Hands-on experience with Ansible automation, scripting (Python, Shell), and orchestration tools. Operational Excellence: Deep understanding of IT operations, including incident, problem, and change management. Experience implementing SRE practices in complex environments. Compliance Knowledge: Familiarity with IT security standards and regulations (RBI, DPDP, GDPR, etc.). AIOps Leadership: Present and demonstrate AIOps and Automation solutions to customers. Collaborate with the global team to align with Kyndryl's strategy. Drive technical on boarding and resolve issues. Lead the deployment and adoption of AIOps for proactive issue resolution and predictive analytics. Innovate in IT operations using advanced AIOps tools. Transformation Delivery: Lead IT operations and delivery transformation initiatives for enterprise customers. Present and demonstrate advanced IT transformation strategies to BFSI clients. SRE Practices: Apply Site Reliability Engineering (SRE) principles to drive operational excellence and ensure system reliability. Regulatory Compliance: Stay informed about industry standards and regulatory requirements (RBI, DPDP, GDPR, etc.). Preferred Technical and Professional Experience Customer Engagement: Strong presentation and demonstration skills, with the ability to lead discussions with BFSI clients. Proven experience in engaging stakeholders and driving customer-focused solutions.Automation Expertise: Work with account teams and customers to maximize automation deployment. Stakeholder Engagement: Collaborate with cross-functional teams and serve as a trusted advisor to BFSI customers. Communicate technical concepts effectively to diverse stakeholders, including senior executives. Work closely with InfoSec teams to align IT operations with security standards. Implement continuous improvement processes.

The Role In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and change management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. Key Responsibilities: Strategy Development: Develop and implement a modernization strategy for Mainframe Infrastructure that focuses on enhancing innovation, automation, productivity, and efficiency. This includes z/OS/ISV upgrades, PTF management, and the integration of AIOps. Technical Guidance: Provide expert advice and support to Sysprogs on Mainframe modernization, emphasizing the use of Ansible, Python, and other latest tools such as z/OSMF, Watson X for z, and AIOps. Opportunity Identification: Leverage your extensive knowledge of Mainframe architecture to identify and prioritize modernization opportunities. Collaboration: Collaborate closely with Sysprogs, SDMs, vendors, and clients to maximize the use of our capabilities and services. Business Development: Work alongside the sales team to identify and pursue new business opportunities. Industry Awareness: Stay informed about industry trends, competitor activities, and market developments related to Mainframe strategies to maintain a competitive edge. Who You Are Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others. Required Technical and Professional Expertise 10+ Years of technical expertise as a z/OS SysProg, with a focus on Mainframe transformation, and generative AI. Strong knowledge of cutting-edge technology solutions and implementation methodologies. Specialization: Proficiency in Ansible and Python for Mainframe infrastructure modernization. Upgrade Process Knowledge: In-depth understanding of the z/OS and ISV upgrade processes via z/OSMF. Modernization Tools: Familiarity with Mainframe infrastructure modernization tools, including z/OSMF, AIOps, WatsonX for z, and ZOWE. Communication Skills: Excellent verbal and written communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences. Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities. Analytical Skills: Strong analytical and problem-solving abilities. Preferred Technical and Professional Experience Certifications: Relevant certifications in Mainframe technology or related fields. Project Management: Experience managing complex projects and strategic partnerships. Global Experience: Background in working within a global organization with a diverse customer and partner base.

Overview In this role, we are seeking an Associate Manager Offshore Program & Delivery Management to oversee program execution, governance, and service delivery across DataOps, BIOps, AIOps, MLOps, Data IntegrationOps, SRE, and Value Delivery programs. This role requires expertise in offshore execution, cost optimization, automation strategies, and cross-functional collaboration to enhance operational excellence. Manage and support DataOps programs, ensuring alignment with business objectives, data governance standards, and enterprise data strategy. Assist in real-time monitoring, automated alerting, and self-healing mechanisms to improve system reliability and performance. Contribute to the development and enforcement of governance models and operational frameworks to streamline service delivery and execution roadmaps. Support the standardization and automation of pipeline workflows, report generation, and dashboard refreshes to enhance efficiency. Collaborate with global teams to support Data & Analytics transformation efforts and ensure sustainable, scalable, and cost-effective operations. Assist in proactive issue identification and self-healing automation, enhancing the sustainment capabilities of the PepsiCo Data Estate. Responsibilities Support DataOps and SRE operations, assisting in offshore delivery of DataOps, BIOps, Data IntegrationOps, and related initiatives. Assist in implementing governance frameworks, tracking KPIs, and ensuring adherence to operational SLAs. Contribute to process standardization and automation efforts, improving service efficiency and scalability. Collaborate with onshore teams and business stakeholders, ensuring alignment of offshore activities with business needs. Monitor and optimize resource utilization, leveraging automation and analytics to improve productivity. Support continuous improvement efforts, identifying operational risks and ensuring compliance with security and governance policies. Assist in managing day-to-day DataOps activities, including incident resolution, SLA adherence, and stakeholder engagement. Participate in Agile work intake and management processes, contributing to strategic execution within data platform teams. Provide operational support for cloud infrastructure and data services, ensuring high availability and performance. Document and enhance operational policies and crisis management functions, supporting rapid incident response. Promote a customer-centric approach, ensuring high service quality and proactive issue resolution. Assist in team development efforts, fostering a collaborative and agile work environment. Adapt to changing priorities, supporting teams in maintaining focus on key deliverables. Qualifications 6+ years of technology experience in a global organization, preferably in the CPG industry. 4+ years of experience in Data & Analytics, with a foundational understanding of data engineering, data management, and operations. 3+ years of cross-functional IT experience, working with diverse teams and stakeholders. 12 years of leadership or coordination experience, supporting team operations and service delivery. Strong communication and collaboration skills, with the ability to convey technical concepts to non-technical audiences. Customer-focused mindset, ensuring high-quality service and responsiveness to business needs. Experience in supporting technical operations for enterprise data platforms, preferably in a Microsoft Azure environment. Basic understanding of Site Reliability Engineering (SRE) practices, including incident response, monitoring, and automation. Ability to drive operational stability, supporting proactive issue resolution and performance optimization. Strong analytical and problem-solving skills, with a continuous improvement mindset. Experience working in large-scale, data-driven environments, ensuring smooth operations of business-critical solutions. Ability to support governance and compliance initiatives, ensuring adherence to data standards and best practices. Familiarity with data acquisition, cataloging, and data management tools. Strong organizational skills, with the ability to manage multiple priorities effectively.

Job Description: Enterprise Architect What the role entails? As an Enterprise Architect you are responsible for providing architecture and design leadership for complex digital transformation programmes, handling complex multi pillar large deals ($50M $500M), aligning IT services with enterprise goals to create a competitive advantage. You bring best practices to bear in advising business and IT stakeholders on the overall governance structure in oversight and execution of the transformation program. You have experience in design, build and operations of large scale, complex systems and are familiar with the opportunities and pitfalls to consider. You are comfortable working with a diverse set of stakeholders including business, operations, and engineering teams, as required to achieve desired business outcomes. You are a thought leader, and can guide senior architects, technology, and domain experts, some of which may not be under your direct line management, as required, to deliver desired outcomes. You have worked in various industry domains, with deep expertise in one or more of them. You are aware of the latest technology trends and can get in depth understanding when required, to recommend disruptive technologies that can lead to product or service differentiation. You are an excellent communicator and can articulate solutions involving complex systems and abstract concepts, in simplest possible terms to suit the audience. Required Technical and Professional Expertise 20+ Years' experience in IT Industry, of which at least 10 years are in leadership roles involving enterprise architecture, solution design, engineering for large scale, complex transformation programs. Demonstrated ability in leading E2E architecture for large scale multi year, multi vendor digital transformation programs involving multiple pillars (for e.g., BPS, ADMS, System Integration, Infra/Cloud management, Networks, Security). These can include: o Greenfield rollout i.e., architecture, design, implementation, and rollout of large complex systems from scratch, with new processes, technologies, systems integration involving COTS and bespoke applications. o Large scale transformation programmes involving systems development, rationalization, migration, closures, and associated change management. o Managed Services contract involving multiple pillars, multiple vendors, rebadged teams, involving business and IT KPIs with year on year improvement glidepaths. Demonstrated ability in leading architecture and design teams, establishing governance structure involving standards, best practices , guidelines, and associated compliance processes Excellent understanding ofsoftware engineering concepts, SDLC processes, Non functional design, sizing, and capacity planning, deployment design. Experience in dealing with partners, tool and technology vendors as required for new solution rollout or troubleshooting issues. Familiarity with concepts such as DevSecOps, Test Automation, Configuration management, SRE, AIOps, Value Stream Management, Intelligent Automation. Knowledgeable about business and technology trends including use of Data and Analytics , Automation and AI in IT and Business transformation. Good understanding of open source and COTS licensing models. Familiarity with project financials including concepts around TCO, ROI, revenue recognition, EAC / ETC forecasts, cost control measures. Require Cloud Hyperscaler (AWS/GCP/Azure) certification and AIML/GenAI understanding. Role requirements: Accountable for end to end Solution Architecture and Sizing for large deals Decide Technology stacks, balance between best technology and price. Review, Optimize & Sign Off Technology Solution and Sizing for integrated solutions comprising multiple service lines. Extract and Build Differentiators for large deals from existing services delivered to customers and working across internal Verticals, Service Lines and

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Sr. Architect / Associate Director / Director Experience: 16 + Years Location: Gurugram / Hyderabad Availability to join - Immediate to 45 Days Must have Skills: Leadership in Managed Services Environment, Strong Architect expertise on ITSM/ITIL. Observability, AIOPS, Automation. Responsibilities Lead the Delivery by owning one or more accounts and providing a customer-facing role Oversee the full delivery for a portfolio of complex projects, ensuring service excellence and client satisfaction Define and implement a strategy to increase the level of automation in overall service delivery. Drive the portfolio towards high standards of performance and stability, enhancing end customer experience Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition Define standards and process frameworks Identify areas of improvement, automation and shift left opportunities and implement the same Drive governance calls, implement governance and analytical reports Analyse performance issues and provide suggestions for tuning Transform support team to SREs Should be able to define and drive accelerators Required skills: Should have 15+ years of experience in leading large-scale applications. Should have 8+ experience in a leadership role within a Managed Services environment. Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace. Should be able to define and drive observability solutions for different applications. Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends. Should have exposure and good understanding of Open AI. Should be hands on project governance. Should be able to understand and communicate business strategy and drive technology solutions. Should have knowledge on APM tools Splunk, Dynatrace, Quantum metrics, Thousand Eyes etc. Should be able define and derive SLAs, KPIs required for a support project. Should have end to end understanding of a large-scale application (Content tools, Front End Technologies, ERP systems, Backend applications, COTS tools etc.). Should have very good understanding of anyone programming language Java, Python etc. Should be able to drive strategic proposals. Significant experience in implementing automations. Sound experience in introducing and managing monitoring and alerting systems. Demonstrated experience in improving system performance and stability. Proven ability to lead and inspire teams, excellent communication skills, and a strategic mindset. Why Choose GSPANN? At GSPANN, we dont just serve our clientswe co-create. The GSPANNians are passionate technologists who thrive on solving the toughest business challenges, delivering trailblazing innovations for marquee clients. This collaborative spirit fuels a culture where every individual is encouraged to sharpen their skills, feed their curiosity, and take ownership to learn, experiment, and succeed. We believe in celebrating each others successesbig or smalland giving back to the communities we call home. If youre ready to push boundaries and be part of a close-knit team thats shaping the future of tech, we invite you to carry forward the baton of innovation with us. Lets Co-Create the FutureTogether. Discover Your Inner Technologist Explore and expand the boundaries of tech innovation without the fear of failure. Accelerate Your Learning Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace. Feel Included At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU. Inspire and Be Inspired When you work with the experts, you raise your game. At GSPANN, youre in the company of marquee clients and extremely talented colleagues. Enjoy Life We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family. Give Back Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavors. We invite you to carry forward the baton of innovation in technology with us. Let’s Co-Create

Job Description A bachelors or master’s degree in information systems or computer science, or equivalent experience Minimum 8+ years of experience working as a Developer/Senior Developer on the ServiceNow platform. Should have good development experience in SN Platform. Experience with ITOM, HAM Pro, SAM Pro modules in ServiceNow (experience on any other ServiceNow modules is a plus) as a developer. Mandatory working knowledge on concepts like Discovery, Service Mapping, Event Management, Metric Intelligence, ACC, SRE, AiOps, DEX, Content Normalization and reporting etc. Experience on configuring Workspaces, mobile applications is needed. Knowledge and working knowledge on integrations with multiple monitoring tools, external inventory management tools. Experience in ETL data load using Excel sheets. Experience with custom application development, ACL’s and flows in ServiceNow Good written, verbal communication & interpersonal skills Strong attention to detail, goal-oriented & should know how to adapt to changing requirements. Commitment to excellent customer service & strong focus on quality. Ability to work independently and with a team. Should have worked in an Agile/Scrum environment.

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Servicenow CMDB Developer Qualification : BE / B.tech Relevant Experience : 15-20 Years Must Have Skills : ServiceNow Developer, ITSM, Integration, Scripting, Flow Designer, Service Catalog Good to Have Skills : ServiceNow CAD or CSA certified Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly. Location : Hyderabad/Chennai/Pune CTC Range : As per market standards Notice period : Immediate - 90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

Senior Moogsoft Engineer Job Location : Bangalore (Work at office in hybrid model) Key responsibilities: Configure and maintain the Moogsoft AIOps platform to meet business requirements. Develop and implement event management and correlation rules to identify and respond to incidents proactively. Integrate Moogsoft with various monitoring tools and systems to consolidate alerts and events. Monitor the performance and health of the Moogsoft platform, ensuring high availability and reliability. Collaborate with IT operations and development teams to design and implement automated workflows and remediation actions. Analyze incident data and provide insights to improve system performance and reduce downtime. Provide technical support and training to internal teams on using the Moogsoft platform. Stay updated with the latest developments in Moogsoft and AIOps technologies and recommend improvements.

The Opportunity Capgemini is seeking a Director level executive to recruit as AMS Solution Lead Story boarding Understanding of market dynamics, the tactics played by various service integrators and both the stated and unstated asks of the customers Understanding of the entire eco system of advisors, analysts, partners and media, and handle it to elevate our positioning and recognition. CxO communication Excellent articulation and extempore presentation skills and exhibit the knack of handling complicated business situations. A self-motivated la niaque personality with the capacity of multi-tasking and ability to accept change. Ability to work in a matrixed organization and to deliver the desired results successfully by collaborating and managing situations with no demarcated authority. Our Ideal Candidate Experience in driving solutions of large multi tower deals (100M$+) Full understanding of Application managed service engagement governance Application managed service Opportunity qualification and estimation, pricing and contract elaboration Experience in Application Management Services delivery Understanding and application of process optimization, industrialization and automation in solutions. Good understanding and experience with ITIL (ITIL V4) Knowledge and experience with technology areas like Automation, AIOps, Gen AI, Cloud and proven track record of applying them in large deals to cause a differentiation to win. Creating and refreshing offer Location: Mumbai

Hi All, We are Hiring ServiceNow Developers with a leading Project that we are holding with us for Hyderabad Location About the Role: ServiceNow Developer Job Description: We are seeking a skilled Senior ServiceNow Developer to join our team. The ideal candidate will have a strong development background with extensive experience working on the ServiceNow platform, particularly in the areas of ITSM, ITOM. This role requires technical expertise in customizing, implementing, and integrating ServiceNow solutions to support ITSM processes. Key Responsibilities: Location : Hyderabad Key Skills : ITOM , AIOPs , ITSM , ITAM , CSM Role : Senior ServiceNow Developer Relevant Experience : 6+ Years. Certifications : CAD ( Mandatory) , CTA (Good to Have) Required Skills and Qualifications: • 5+ years of experience in ServiceNow development and implementation. • Strong understanding of ServiceNow modules specifically ITSM, ITOM & AIops • Experience with scripting in ServiceNow • Familiarity with ITIL concepts and processes. • ServiceNow Certified Implementation • Prior experience in the telecom is highly preferred Immediate Joiners Preferred. Interested candidates may share their updated cv at sanjana.vaish@agreeya.com

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team

Key Responsibilities: Deliver engaging and interactive training sessions (24 hours total) based on structured modules. Teach integration of monitoring, logging, and observability tools with machine learning. Guide learners in real-time anomaly detection, incident management, root cause analysis, and predictive scaling. Support learners in deploying tools like Prometheus, Grafana, OpenTelemetry, Neo4j, Falco, and KEDA. Conduct hands-on labs using LangChain, Ollama, Prophet, and other AI/ML frameworks. Help participants set up smart workflows for alert classification and routing using open-source stacks. Prepare learners to handle security, threat detection, and runtime anomaly classification using LLMs. Provide post-training support and mentorship when necessary.