Guest Service Executive

2 - 4 years

2 - 5 Lacs

varanasi

Posted:1 day ago| Platform: Naukri logo

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Skills Required

guest service guest satisfaction customer service hospitality hotel management front desk front office management front office operations guest handling telephone handling guest relations front office guest relationship management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Guest Service Executive to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.

Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by ensuring prompt and efficient response to guest requests and concerns.
  • Maintain accurate records of guest interactions, transactions, and preferences.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Stay updated on industry trends and best practices in hospitality to continuously improve services.
Job Requirements
  • Proven experience in guest service or a related field, preferably in the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong attention to detail and ability to maintain accuracy in record-keeping.
  • Familiarity with hotel management systems and software applications.
  • Ability to adapt to changing situations and priorities.

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