Guest Service Executive

As a Guest Service Executive at Burjeel Holdings, your role will involve providing exceptional front-line support and assistance to patients and visitors. Your focus will be on delivering a professional, courteous, and compassionate guest experience by managing inquiries, facilitating smooth services, and ensuring satisfaction. You will act as the first point of contact, maintaining hospital standards of hospitality, confidentiality, and efficiency while effectively coordinating between departments to address guest needs. Key Responsibilities: - Welcome patients and visitors with professionalism, courtesy, and warm hospitality. - Handle inquiries, guide guests, and provide accurate required information. - Coordinate patient appointments and assist in smooth service flow. - Maintain guest records and ensure confidentiality of personal information. - Support hospital departments by managing guest-related requests and communication. - Resolve guest complaints promptly ensuring satisfaction and service recovery. - Uphold Burjeel service standards ensuring consistent and positive guest experience. Qualifications Required: - Excellent communication skills with fluency in English and Arabic. - Strong interpersonal abilities to manage diverse patients and guests. - Problem-solving attitude with calm handling of difficult guest situations. - Ability to multitask while ensuring accuracy and timely guest support. - Professional grooming, positive attitude, and customer service-oriented personality. - Computer literacy with knowledge of hospital systems and office applications. Burjeel Holdings ensures that the salary is disbursed in the local currency of the country of employment, and the offered salary range for this position is between 360,000 to 840,000 per year. This position requires a minimum of 2 years of experience, and candidates with an Associate Degree qualification are preferred. The gender preference for this role is open to both male and female candidates. The industry for this position is Management, and it is categorized under the career level of Others. This job opportunity was posted on November 3, 2025, and the location of the job includes Ahmadabad, Gujarat, Indore, Jaipur, Lucknow, and Mohali. The expiration date for applications is June 24, 2026.,