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Indian Hotels Company (IHCL)
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Guest Service Associate

Guest Service Associate

Indian Hotels Company (IHCL)

0 - 4 years

2 - 6 Lacs

mumbai

Posted:Just now| Platform:

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Skills Required

front desk guest service opera customer service cash handling guest handling housekeeping guest relations front office compliance hospitality reservation facility management hotel management restaurant management map communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Indian Hotels Company Limited is looking for Guest Service Associate to join our dynamic team and embark on a rewarding career journey

Guest Check-In and Check-Out:

Greet guests upon arrival and facilitate a smooth check-in process.
Provide information about services, facilities, and policies during check-in. Process guest check-outs efficiently, handling payment transactions accurately.

Reservation Management:

Assist guests in making reservations, both in person and over the phone.
Ensure accurate recording of reservation details, special requests, and preferences. Manage room availability and coordinate with other departments to fulfill guest requirements.

Customer Service:

Address guest inquiries, requests, and concerns in a professional and friendly manner.
Anticipate guest needs and proactively offer assistance to enhance their experience. Resolve guest issues promptly, escalating to supervisors or managers when necessary.

Communication:

Maintain clear communication with other departments to ensure seamless guest services.
Relay important information to guests, such as event details, facility changes, or service disruptions.

Information Desk:

Act as an information resource for guests, providing details about local attractions, transportation, and dining options.
Provide maps, brochures, and other materials to assist guests in navigating the area.

Security and Compliance:

Follow security protocols to ensure the safety and well-being of guests.
Verify guest identities and maintain confidentiality of guest information. Ensure compliance with hotel policies and procedures.

Administrative Tasks:

Maintain accurate records of guest interactions, transactions, and preferences.
Handle cash and credit transactions with accuracy and accountability. Assist with administrative tasks, such as answering phones and responding to emails.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Behavioural Competencies

Effective Communication
Resilience
Accountability
Teamwork
Judgement & Analysis
Learning Agility

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Indian Hotels Company (IHCL)

Hospitality

New Delhi

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Guest Service Associate