Guest Service Associate

2070 Health

5 - 8 years

3 - 7 Lacs

gurugram haryana india

Posted:1 day ago| Platform:

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Skills Required

service scheduling billing payments documentation compliance communication software healthcare

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Greet and assist patients with check-in and check-out procedures
Manage appointment scheduling and coordinate with doctors and medical staff
Answer phone calls, provide information, and handle patient inquiries with professional phone etiquette
Maintain and update patient records and clinic databases
Understanding of billing, payments, and insurance documentation as needed
Ensure the reception area is clean, organized, and patient-friendly
Handle general admin office tasks, including filing and correspondence etc
Follow medical terminology and protocols for patient confidentiality and compliance

Requirements

Minimum 5- 8years of experience as a receptionist in a clinical setting or roles at esteemed establishments such as ITC Hotels, Taj Hotels, or other leading luxury hotel chains is preferred
Strong communication and interpersonal skills to interact with patients and staff
Proficiency in appointment scheduling software and basic computer skills
Ability to multitask, stay organized, and work in a fast-paced environment
Knowledge of medical terminology and healthcare procedures is a plus
A warm, professional, and patient-friendly attitude

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