Guest Relations Manager

Belvedere Foodworks LLP

3 - 7 years

3 - 6 Lacs

Kolkata

Posted:1 day ago| Platform:

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Skills Required

Team Management Hospitality Guest Handling Leadership Skills Guest Relationship Management Convincing Power Guest Service Customer Management Customer Relationship Hospitality Management Upselling Team Skills Presentable Hostess Activities Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Ensure seamless guest experience by handling complaints, feedback, and concerns in a professional manner.
Develop strong relationships with guests through personalized interactions, resolving issues promptly, and providing exceptional service.
Provide leadership support to team members on the floor during peak periods or special events.
Handle VIP and premium guest experiences with discretion, professionalism, and attention to detail.
Coordinate with the operations team to ensure guest needs are met efficiently and seamlessly.
Represent the property at promotional events and liaise with media and influencers as part of the PR strategy.

Desired Candidate Profile

3-7 years of experience in hospitality industry with focus on guest relations management.
Strong interpersonal skills for effective communication with guests from diverse backgrounds.
Excellent customer relationship building skills for long-term loyalty development.
Ability to work well under pressure in fast-paced environments while prioritizing tasks effectively.

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