Guest Relation Executive

Samta Aum Foundation

4 - 8 years

2 - 6 Lacs

Mumbai

Posted:4 hours ago| Platform:

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Skills Required

Guest Relations Hospitality Front Desk Receptionist Activities Front Office Management Guest Service Guest Handling Telephone Handling Administration Work Office Coordination Client Coordination Front Office Operations GRE Hostess Activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Greet and welcome visitors, clients, and vendors in AUM standards warm and professional manner.
Manage the front desk, including answering phone calls, responding to emails, and handling inquiries.
Maintain a clean, organized, and inviting reception desk, lounge, retail, and lobby areas.
Schedule appointments, meetings, and manage visitor logs.
Assist guests to suitable departments or individuals.
Build and maintain positive relationships with guests and clients.
Address guest queries, complaints, or special requests promptly and professionally.
Maintain records of guest interactions and feedback.
Ensure a seamless guest experience through proactive service and follow-up.

- Coordinate with internal departments to ensure timely service for visitors.

- Handle basic administrative tasks like data entry, filing, and document handling.

- Manage mail, courier services, and front office supplies.

- Support company events, meetings, or guest-related arrangements as required.

Preferred candidate profile

- 4 to 5 years of experience in a front office, receptionist, guest relations, or customer service role

- Prior experience in hospitality, corporate office environments, or client-facing positions preferred.

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