Job Summary: The General Manager will oversee the daily operations and strategic direction of Roadies Rostel Leisure ARC, ensuring exceptional guest experiences, optimal operational efficiency, and revenue growth. The ideal candidate should possess strong leadership skills, a guest-centric mindset, and the ability to manage diverse teams, including front office, hospitality, housekeeping, maintenance, sales, marketing, and event management. Key Responsibilities: Operations Management: Oversee and manage all resort operations, including guest services, housekeeping, maintenance, food & beverage, activities, and events. Ensure compliance with operational standards, safety regulations, and quality assurance standards. Core Responsibilities: Develop and implement resort policies and procedures to enhance guest satisfaction and operational efficiency. Monitor daily resort operations including front desk, housekeeping, food and beverage services, events, and recreational activities. Ensure exceptional customer service by promptly addressing guest concerns, complaints, and feedback. Oversee budgeting, financial planning, and expense management to achieve financial goals. Manage hiring, training, and performance evaluation of resort staff to build a motivated, efficient, and cohesive team. Collaborate with the sales and marketing team to develop and implement effective promotional strategies. Oversee maintenance and aesthetics of the resort, ensuring high standards of cleanliness, safety, and overall appearance. Coordinate closely with sales and marketing teams to develop innovative packages, pricing strategies, and promotions to increase occupancy and revenue. Ensure compliance with local regulations, licensing, and health and safety standards. Monitor key performance indicators (KPIs) such as occupancy rates, customer satisfaction scores, budget management, and profitability. Financial Management: Develop, manage, and maintain operational budgets, analyzing monthly financial reports, and adjusting strategies to meet financial goals. Review financial statements, manage budgets, and control costs to maximize profitability. Team Leadership: Recruit, train, supervise, and motivate resort staff, fostering a positive and productive work environment. Conduct regular meetings and performance reviews with department heads. Manage conflict resolution, disciplinary actions, and employee development programs. Qualifications: Bachelors degree in Hospitality Management, Business Administration, or related field (preferred). Minimum 5 years’ experience in resort or hotel management, with at least 2-3 years in a leadership role. Proven track record in operations management, revenue management, and guest services. Excellent interpersonal, leadership, and communication skills. Strong decision-making abilities and strategic thinking. Proficiency in resort/hotel management software and MS Office suite. Key Competencies: Leadership and people management Customer service excellence Strategic thinking and planning Effective communication Financial management Problem-solving and decision-making Ability to work under pressure and handle multiple tasks simultaneously Reporting Structure: Reports directly to the Resort Owner. Compensation and Benefits: Competitive salary with performance-based incentives, accommodation support, and other employee benefits as per industry standards.
