Growth Manager - Small Business Banking

The Growth Manager - Small Business Banking role at IndusInd Bank involves overseeing key operations, ensuring compliance, and driving business growth.

Role Details

• Drive the growth and expansion of the small business banking portfolio.
• Develop and execute strategies to acquire new customers, deepen relationships with existing clients, and enhance the overall profitability of the SBB segment

Overall Job Description

• Strategic Planning: - Develop and implement strategic plans to achieve growth targets for the small business banking portfolio, in alignment with the bank's overall business objectives. Identify market opportunities, customer segments, and product offerings to capitalize on emerging trends and drive sustainable growth.
• Customer Acquisition: - Lead customer acquisition initiatives by identifying and targeting prospective small business clients through effective marketing campaigns, outreach programs, and referral networks.
• Relationship Management: - Build and maintain strong relationships with existing small business clients, serving as a trusted advisor and understanding their unique needs and preferences. Proactively engage with clients to deepen relationships, identify cross-selling opportunities, and maximize customer lifetime value
• Product Development and Innovation: - Work closely with product development teams to conceptualize, design, and launch innovative small business banking products and solutions tailored to the needs of target segments.
• Performance Analysis and Optimization: - Monitor key performance indicators (KPIs) related to customer acquisition, retention, and revenue generation, and take proactive measures to address performance gaps. Analyze market trends, customer behavior, and competitive dynamics to identify opportunities for optimization and improvement
• Collaboration and Stakeholder Management: - Collaborate with cross-functional teams, including sales, marketing, operations, and risk management, to ensure alignment and coordination of growth initiatives. - Engage with internal stakeholders, senior management, and external partners to communicate growth strategies, progress updates, and performance metrics

Desired Behavioral / Functional Traits

• Excellent communication, and interpersonal skills, with the ability to influence and collaborate effectively with internal and external stakeholders
• Proven experience in business development, sales management, or strategic planning within the banking or financial services industry, with a focus on small business banking
• Strong understanding of working capital, CC, OD products, services, and customer segments.